Lexmark S310 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

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Troubleshooting

29

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Installation screen did not appear during installation” on page 29

•“Incorrect language appears on the display” on page 29

•“Software did not install” on page 29

•“Print job does not print or is missing pages” on page 30

•“Printer is printing blank pages” on page 30

•“Printer is busy or does not respond” on page 31

•“Cannot delete documents from the print queue” on page 31

•“Cannot print through USB” on page 31

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > OK > Device Setup > OK > Language > OK

2Press the up or down arrow button to scroll to the language you want, and then press OK .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

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Contents October S310 Series Quick Reference GuideImportant safety information Contents Minimizing your printers environmental impact Finding information about the printerPrinter models Printer featuresSetting up the printer Page Page Yes Set the time, and then press OK Page Use Understanding the parts of the printerUsing the printer control panel Supported file types Using flash drivesUsing a flash drive with the printer Replacing ink cartridges Ordering and replacing ink cartridgesOrdering ink cartridges Aligning the printhead Setup OK Maintenance OK Align Printer OKMaintaining ink cartridges Cleaning the printhead nozzles Installing the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching an application Using the Macintosh printer softwareLaunching the Print dialog Accessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyWhat is LexPrint? Canceling print jobsPrinting photos from a flash drive Printing from a mobile deviceTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning Scanning directly to e‑mail using the printer softwareTips for scanning Scanning to a local computerCanceling scan jobs Setting up the e-mail function Canceling an e‑mailSending e-mail Tips for e‑mailingWhat is Wi‑Fi Protected Setup? Wireless networkingInstalling the printer on a wireless network USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootPrinter is printing blank pages Print job does not print or is missing pagesPrinter is busy or does not respond Cannot delete documents from the print queueCannot print through USB Wireless troubleshooting checklist Wireless network troubleshootingPrinting a network setup Cannot print over wireless networkMove Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFFMove the Computer AND/OR Printer Closer to the Access Point Check the Wireless Signal QualityMac OS X version 10.4 or earlier Click Advanced or ConfigureMac OS X version 10.5 or later Locating the printer IP address Make Sure the Wireless Port is SelectedMake Sure Bidirectional Communication is Enabled Lexmark International, Inc All rights reserved Edition noticeTrademarks Index
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