Lexmark 30E, S500, 301 manual Troublesho oting, Before you troubleshoot, Setup troubleshooting

Page 91

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

Make sure the power cord is plugged into the printer and into a working electrical outlet.

Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

Make sure the printer is turned on.

Make sure the printer is securely connected to the host computer, print server, or other network access point.

Check the printer for error messages, and resolve any errors.

Check for paper jam messages, and clear any jams.

Check the ink cartridges, and install new cartridges if necessary.

Use the Service Center to locate and solve the problem (Windows only).

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Printer Home.

4From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.lexmark.com to find the following:

Knowledgebase articles with the latest information and troubleshooting for your printer

Live online technical support

Contact numbers for telephone technical support

Setup troubleshooting

“Incorrect language appears on the display” on page 92

“Printhead errors” on page 92

“Software did not install” on page 94

Troubleshooting

91

Image 91
Contents April Intuition S500 Series Users GuideContents Scanning Copying123 Troubleshooting139 Safety info rm ation Conserving energy Abo ut yo ur prin terThank you for choosing this printer Minimizing your printers environmental impactPublications Finding information about the printerConserving ink RecyclingUsers Guide Use Understanding the parts of the printerAbout your printer Orde rin g an d replac in g supplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Replacing ink cartridges Recycling Lexmark products Ordering paper and other suppliesUsing the printer control panel Using the printer control panel buttons and menusSided/Eco-Mode To change the temporary settings into new default settings Changing temporary settings into new default settingsTo disable the settings timeout feature Saving paper and energy with Eco-Mode Changing the Power Saver timeoutResetting to factory settings Using the printer control panel menusInitial Setup Complete appears on the display Minimum system requirements Using th e printe r so f t w areUsing the Windows printer software Software installed during printer installationAbbyy Sprint OCR Printer softwarePrinter software Using the Macintosh printer softwareSoftware resident in the Macintosh OS Select Printer Home Finding and installing optional softwareFor Windows users For Macintosh usersUninstalling the printer software Reinstalling the printer softwareChecking for software updates Enabling automatic software updatesUsing the World Wide Web Installing the printer softwareLoading paper Load in g pape r a nd ori gi nal do cu m entsMake sure that Paper and specialty media guidelinesLoading paper and original documents Saving paper default settings Loading original documents on the scanner glass Printing a document Prin tingTips for printing Printing basic documentsPrinting pages in reverse order Collating printed copiesPrinting multiple pages on one sheet If the printer is using a USB connection Printing envelopes Printing specialty documentsPrinting labels Tips on loading label sheets Printing on custom-size paperWorking with photos Using a memory card or flash drive with the printerSelect Use custom page size Supported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelFor Macintosh users For Windows usersPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingPortrait Printing on both sides of the paper duplexing manually Managing print jobs Setting your printer as the default printerClick Print & Fax For Macintosh users Changing the printing modeChanging the printing mode for a single print job For Windows usersResuming print jobs Pausing print jobsCanceling print jobs Tips for copying Cop yingMaking copies Copying a two-sided document Copying photosEnlarging or reducing images Collating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Copying multiple pages on one sheet Repeating an image on oneMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually Canceling copy jobs Tips for scanning Scan ningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Click Preview/Edit Scanning documents into an editing applicationClick Document Scanning directly to e-mail using the printer software How can I improve the quality of a scan? Scanning FAQWhy am I being asked for a PIN? What is an application list, and how do I update it?Updating the application list Canceling scan jobsSupported network security options Installing the printer on a wireless networkWireless network compatibility Netwo rkingPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkBefore you begin Interpreting the colors of the Wi-Fi indicator lightSpecial wireless installation instructions Adding the printer to your wireless networkClick Unlisted Network Changing wireless settings after installationSelect Other Wireless Network, and then click Continue Assigning a static IP addressCreating an ad hoc wireless network Advanced wireless setupWindows Vista Windows XP Mac OS X version 10.4 and earlier Select View Available Wireless NetworksWindows Mac OS X versionClick Wireless setup utility link Adding a printer to an existing ad hoc wireless networkDouble-clickLexmark Setup Assistant Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Using the printer locally USBMac OS X version 10.4 or earlier If the printer is currently set up for wirelessSharing a printer in a Windows environment Mac OS X versionFrom the menu bar, click Help  System Preferences Help Sharing a printer in a Macintosh environmentWhat is an SSID? Networking FAQWhat is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase?Wireless network examples Where do I find my SSID?What is a network? How are home networks configured?Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessHow do I attach the installation cable? Why do I need an installation cable?Requirements for all devices How are infrastructure and ad hoc networks different?How can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer Remove Sources of Interference Arrange the Network to Reduce Signal AbsorptionFor Macintosh users with an AirPort base station For Macintosh users with a wireless access pointHow do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How do I locate IP addresses? Click More Info What is a key index?How to locate a printer IP address How are IP addresses assigned?Aligning the printhead Main taining the prin t erMaintaining ink cartridges Checking ink levelsCleaning the printhead nozzles Cleaning the scanner glass Cleaning the exterior of the printerTroublesho oting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingChange the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Make Sure the INK Cartridges are Inserted Correctly Software did not installReconnect the Printer Power Supply Print job does not print or is missing pagesPrinter is busy or does not respond Remove and Reinstall the Printer SoftwareMake Sure the Printer is not in Power Saver Mode Printer is printing blank pagesRestart the Computer and TRY Again Make Sure the USB Port is Enabled in WindowsCannot delete documents from the print queue Cannot print through USBPaper jam in the duplex unit Jams and misfeeds troubleshootingPaper jam in the printer Paper jam in the paper supportPage Paper or specialty media misfeeds Print troubleshootingPoor quality at the edges Print speed is slow Streaks or lines on printed image100 Scanner unit does not close Copy and scan troubleshootingComputer slows down when printing Copier or scanner does not respond102 Partial copies or scans of documents or photosScan was not successful Scanning takes too long or freezes the computerCannot scan to a computer over a network Memory card troubleshootingMemory card troubleshooting checklist Nothing happens when a memory card is insertedCannot print documents from a memory card or flash drive Wireless troubleshooting104 Resetting the wireless settings to factory defaults Wireless troubleshooting checklist105 106 Cannot print over wireless network107 Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your Advanced Security SettingsMac OS X version 10.4 and earlier For Macintosh users with a wireless access point108 For Macintosh users with an AirPort base stationMake Sure That the USB Port on the Computer is Working Continue button is unavailable109 Make Sure That the Printer is Plugged in and Turned on110 Reconnect the Power SupplyTRY Running the Installer Again Cannot print and there is a firewall on the computer111 Wi-Fi indicator light is not litCheck Network Name If you are using WEP securitySelect the Wireless Port 112113 If you are using WPA securityMake Sure the Access Point is on Move Your Access Point to Minimize Interference114 Ping the Access Point to Make Sure the Network is WorkingDouble-clickNetwork Utility 115Make Sure Your Computer can Communicate with the Printer 10.168.1.101Configure the Printer for Wireless Access Again Wireless print server not installed117 118 How to locate a printer IP address119 Make Sure the Wireless Port is Selected120 Resolving intermittent wireless communications issuesEliminate Sources of Interference Assign Static IP Addresses to ALL Devices in the Network Change the Channel the Wireless Router UsesConfigure the Wireless Router with a Unique Ssid 121Change ALL Network Devices to the Same Type Check for Known Issues with the Wireless RouterCheck for Wireless Adapter Updates 122Lexmark International, Inc. All rights reserved Product informationEdition notice 123Licensing notices Trademarks124 Noise emission levels Hinweis zum GS-Zeichen125 Battery notice Temperature information126 127 Power consumptionRegulatory notices for telecommunication terminal equipment European Community EC directives conformityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada129 South Africa telecommunications notice130 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandRegulatory notices for wireless products Utilisation de ce produit en SuisseIndustry Canada Canada Exposure to radio frequency radiationIndustry Canada Canada 132133 Taiwan NCC RF notice statementDeutsch 134135 Lexmark Software Limited Warranty and License Agreements136 137 138 139 Index140 Dpof 141Ssid 142VPN 143144
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301, 30E, S500 specifications

The Lexmark 30E, 301, and S500 series are renowned for their efficiency, reliability, and innovative technologies, making them a preferred choice for small to medium-sized businesses. Each of these models caters to a variety of printing requirements while maintaining high standards in performance and usability.

The Lexmark 30E is recognized for its compact design and versatility. As a monochrome laser printer, it excels in producing sharp, high-quality text documents. With a print speed that can reach up to 40 pages per minute, it is ideal for environments with moderate to high-volume printing needs. The printer is equipped with a robust processor and has a print resolution of up to 1200 x 1200 dpi, ensuring that documents are presented clearly and professionally. Additionally, it features automatic duplex printing, which not only saves on paper costs but also contributes to enhancing overall workplace efficiency.

The Lexmark 301 series builds on this foundation while offering enhanced capabilities and features. This series includes multifunction capabilities, which allow users to print, scan, copy, and fax from a single machine. With an intuitive touchscreen interface, operation is streamlined, making it accessible for all users. It supports mobile printing solutions, enabling users to print directly from smartphones or tablets, a feature that is increasingly crucial in today’s mobile-centric workplaces. The Lexmark 301 series uses advanced imaging technologies, ensuring high-quality output, vibrant graphics, and reliable document consistency.

The Lexmark S500 series stands out with its sophisticated color printing abilities and high-performance features. This series is engineered for higher volume printing, with options for both single and multi-function models. The S500 offers color print speeds that rival many monochrome printers, making it efficient for businesses that require rich, vivid color documents. It features Lexmark's award-winning imaging technology, which guarantees outstanding color accuracy and detail. Advanced security features, such as secure printing and user authentication, are also integrated, ensuring sensitive information remains protected.

In conclusion, the Lexmark 30E, 301, and S500 series printers are designed to meet the diverse needs of modern businesses. With their focus on speed, quality, and user-friendly interfaces, these printers not only enhance productivity but also provide cost-effective solutions for managing office tasks. Whether it’s a small office needing basic printing capabilities or a larger enterprise requiring multifunction devices, these Lexmark models deliver exceptional performance and reliability.