Lexmark 342n, 340 manual General problems, Click Printer Software

Page 104

13 Troubleshooting

General problems

Problem / Question

Solution / Answer

Why am I missing

If you see voids (missing characters) when printing envelopes, check your printer driver

characters when I print on

settings to make sure you selected Envelope from the Paper Type menu.

envelopes?

If Envelope is already selected, try changing the texture setting to a rougher setting.

 

 

Sometimes toner does not adhere well to smooth-textured envelopes. From your printer

 

driver, select Custom 6-Rough Env from the Paper Type menu.

 

To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper

 

Weight, use the Local Printer Settings Utility on the drivers CD that shipped with your printer.

 

If you already installed the printer drivers and utilities, skip to step 7.

 

1

Insert the drivers CD into your computer.

 

2

Click Printer Software.

 

3

Click Agree.

 

4

Select Local Printer Install, and then click Next.

 

5

Select your printer and port, and make sure Local Printer Settings Utility is checked.

 

6

Click Finish.

 

 

The Utility will be installed on your computer under Program Files (unless you chose a

 

 

different directory).

 

7

Open the Local Printer Settings Utility.

 

8

From the Paper menu, scroll through the menu items until you see the Custom menu

 

 

setting.

 

9

Click Custom.

 

10 Scroll down to Custom 6 Paper Type.

 

11 Select envelope for the Custom 6 paper type, heavy for the Custom 6 paper weight, and

 

 

rough for the Custom 6 paper texture.

 

12 From the toolbar, click Actions.

 

13 Click Apply to save the changes you made.

 

14 Click File Æ Exit to close the Local Printer Settings Utility.

 

 

How do I clear a paper

See How to clear paper jams on page 35 for information about clearing jams.

jam?

 

 

 

 

The toner low message is

Yes, you can still print. To extend the life of the toner cartridge somewhat, remove the

on, but I don’t have another

cartridge, firmly shake it from side to side and front to back several times to use the remaining

cartridge to put in yet. Can

toner, then insert it back into the printer. Repeat this procedure multiple times. If print remains

I still print with the low

faded, replace the toner cartridge.

cartridge?

 

 

 

 

The printer seems to print

This is normal. The printer sometimes prints at a slightly slower speed when feeding print

slower when using the

media from the manual feeder.

manual feeder.

 

 

 

 

I want to manually duplex

The problem is that when the printer tries to manually duplex a print job, it always prints side 2

card stock, but I’m having

from Tray 1. However, Tray 1 does not support card stock.

trouble getting it to feed.

To achieve the desired effect, you have to send both pages of the print job as separate jobs.

 

 

After the first page has printed, reload the card stock in the manual feeder. Load the card

 

stock in the feeder with the already-printed side down, with the top of the sheet first.

 

 

 

Troubleshooting

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Contents E340, E342n Edition June Edition noticeLicensing notice Conventions Safety information United Kingdom Telecommunications ActLaser notice Electronic emission noticesPrinter energy consumption Statement of Limited Warranty Limitation of liability Additional rightsContents Contents Print media tasks and tipsHow to install options Troubleshooting 104 Printer overview Printer overview Before installing printer software Installing printer software using the drivers CDInstalling printer software through the Add Printer Wizard WindowsInstalling optional printer software Installing software for local printingLocal Printer Settings Utility MacintoshUNIX/Linux `Creating a desktop printer icon Mac OSFor Mac OS 9.0 Open Apple LaserWriter Double-clickDesktop Printer UtilityInstalling software for direct printing Shared printingSetting up shared printing Installing software for network printingInstalling software on the computer attached to the printer Connecting other network computers to the printerGo to Verifying the IP settings on Helpful tips for network printingAssigning a printer IP address Close Network Neighborhood or My Network PlacesGo on to Verifying the IP settings on Printing a network setupPrinting setup pages Verifying the IP settings Install a custom PPD file Mac OSCreate a desktop printer NetWare Print media tasks and tips What types of print media can be loaded?Where can print media be loaded in the printer? Print media tasks and tipsTips on choosing the right print media PaperPreprinted forms and letterhead TransparenciesLabels Tips on storing print media and supplies Card stockStoring paper Storing suppliesTips on preventing jams How to load the 250-sheet and 550-sheet trays Print media tasks and tips Insert the tray Extend the paper support on the output bin Extending the tray for legal or folio size paper Attaching the dust coverHow to load the manual feeder How to use the rear exitHow to use the rear exit How to clear paper jams Print media tasks and tips Print media tasks and tips How to manually feed a print job Printing tasksPrinting tasks Landscape How to print on both sides of the paper manual duplexPortrait Printing tasks How to print multiple page images on one page N-up printing Across DownHow to print a booklet How to print a poster Using an overlay How to print on letterheadHow to print using an overlay or a watermark Using a watermark Click WatermarkHow to cancel a print job Canceling a job from a Macintosh computerFrom the printer operator panel From a Windows computerHow to install options How to access the system boardHow to install options How to add a memory card See Recognizing installed optionsHow to add a flash card How to install a 550-sheet drawer Recognizing installed options Click File Æ Properties Click the Install Options tabUsing the operator panel Indicator lightButtons Understanding the operator panelUsing the operator panel to change printer settings Menus DisabledMenus Disabled Using the printer menus Paper Size Paper MenuCustom Types Paper Source Paper TexturePaper Type Paper Weight SetupSubstitute Size UniversalFinishing Menu Multipage Print Multipage ViewSeparator SheetsUtilities Menu Job MenuReset Printer Print BufferPrint Resolution Quality MenuPictureGrade Toner DarknessSetup Menu Protect Print AreaFit to WholePrint Timeout Toner AlarmWait Timeout PrinterPCL Emul Menu Symbol Set PitchPoint Size Tray RenumberPrint PS Error PostScript MenuPpds Menu Font PriorityCharacter Set Lines per InchFormat TrayParallel Menu Parallel Mode SmartSwitchNetwork Menu ProtocolStd Net Setup Network BufferUSB Menu USB Buffer Canceling Job See also How to cancel a print jobSee also How to change a toner Activating Menu ChangesUnderstanding the printer messages Power Saver Printing Menu SettingsNot Ready Performing Self TestResetting the Printer See also Using the operator panel toChange printer settings Restoring Factory DefaultsPpds Font Error Res Save Off DeficientMemory Insufficient CollationError ServiceFlash Full Unformatted FlashSet Card Speed NPA ModeMac Binary PS Protocol Understanding the printer configuration menusParallel Mode Reset Factory DefaultsReset PhotoconductorPrinting the menu settings and network setup pages Software and network tasksHow to configure for TCP/IP Verifying the IP settingsPrinting the Print Quality Test Pages Assigning a printer IP addressUsing the printer resident Web What supplies do I need and how do I order them? World WideFor the USA and Canada3 For Europe, the Middle East, and Africa4For Latin America6 How to conserve suppliesSupplies information How to know when you need new supplies Checking the toner and photoconductor levelsHow to change a toner cartridge Supplies information Supplies information Recycling Lexmark products How to change a photoconductor kit 100 101 Disabling the operator panel menus Enabling the menusPanel to change printer settings Restoring factory default settingsAdministration General problems Click Printer SoftwareTroubleshooting Print quality problems When you handle the sheets Print too lightPrint too dark Transparency print quality is poorGhost Images Uneven printingIncorrect margins Skewed printHow to clean the printhead lens 110 111 Index Index 114 115 116 TCP/IP 118

342n, 340 specifications

The Lexmark 340n and 342n are part of Lexmark's robust line of monochrome laser printers designed for small to medium-sized businesses. These models are well-known for their reliability, advanced features, and the ability to efficiently handle a high volume of printing tasks.

The Lexmark 340n offers print speeds of up to 35 pages per minute (ppm), making it a strong contender for busy work environments where time is of the essence. It features a first-page-out time of less than 6.5 seconds, ensuring that users do not have to wait long to retrieve their documents. The 342n model similarly aligns with these performance metrics but provides enhanced capabilities, particularly in terms of memory and optional print finishing features.

One of the standout characteristics of these printers is their excellent print quality. Both models utilize Lexmark's Advanced Toner technology, which helps produce crisp text and sharp images, with a print resolution of up to 1200 x 1200 dots per inch (dpi). This makes them suitable for printing professional documents, reports, and presentations.

Connectivity options are abundant in these models, allowing users to integrate them seamlessly into their existing network infrastructure. The printers support USB, Ethernet, and optional wireless connections, providing flexibility for different workplace setups. Additionally, the Lexmark 340n and 342n are compatible with various mobile printing solutions, such as Apple AirPrint and Google Cloud Print, enabling users to print directly from their smartphones and tablets.

Another important feature is the user-friendly control panel, which includes a 2-line LCD display for easy navigation through settings and functions. Both models also have a standard paper capacity of 250 sheets, which can be expanded with optional trays, making them capable of handling larger print jobs without frequent paper replenishment.

Furthermore, they are designed with energy efficiency in mind. The models comply with Energy Star certification standards, minimizing power consumption during operation and standby modes. This not only reduces operational costs but also supports environmentally friendly practices within the workplace.

In summary, the Lexmark 340n and 342n printers are equipped with a combination of speed, quality, and connectivity that meets the demands of modern businesses. With their advanced features and robust performance, these printers are ideal choices for organizations looking to optimize their printing processes while maintaining high standards of output quality.