Lexmark 840 Series manual Jams and misfeeds troubleshooting, Printer does not print or respond

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cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and follow the directions on the computer screen.

Printer does not print or respond

See “Page does not print” on page 30.

Jams and misfeeds troubleshooting

Paper jam in the printer

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper jam in the paper support

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper or specialty media misfeeds

If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.

Solution 1

Load a smaller amount of paper into the printer.

See “Loading various paper types” on page 16 for information about:

•Maximum loading amounts per paper type

•Specific loading instructions for supported paper and specialty media

Solution 2

Load paper with the print side facing you.

Solution 3

Use only new, unwrinkled paper.

Troubleshooting

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Contents Users Guide Lexmark 840 SeriesSafety information Contents Maintaining the printer Index Page Description Where to findFinding information about the printer Help Description Where to findDescription Where to find US Where to find rest of world Limited WarrantyChecking the box contents Setting up the printerUse Learning about the printerUnderstanding the parts of the printer Use Use this Using the printer softwareUsing the Solution Center Learning about the softwareUsing the Options menu Using Print PropertiesUsing the Save Settings menu Using the I Want To menuMethod Using Fast PicsUsing the Print Properties tabs Tab OptionsLoad up to Make sure Loading paper and various paper typesLoading paper Loading various paper typesLoad up to Make sure Load up to Printing envelopes PrintingPrinting a document Printing cardsPrinting multiple pages on one sheet Printing transparenciesPrinting collated copies Printing the last page first reverse page order Working with photos Using Fast Pics to print borderless photosUsing Print Properties to print borderless photos Removing a used print cartridge Maintaining the printerChanging the print cartridges Installing print cartridges Aligning the print cartridges Cleaning the print cartridge nozzlesAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Paper Preserving the print cartridgesOrdering supplies Part number Average cartridge standard page yield is up toRecycling Lexmark products Software does not install TroubleshootingSetup troubleshooting Power light is not litDoes not print Solution Poor text and graphic quality Print troubleshootingPoor quality at the edges Print speed is slow Paper jam in the paper support Jams and misfeeds troubleshootingPrinter does not print or respond Paper jam in the printerBanner paper jams Printer does not feed paper, envelopes, or specialty mediaPower light blinks rapidly Blinking power light troubleshootingError messages troubleshooting Power light blinks slowlyBlack and Color cartridge replacement required Removing and reinstalling the softwareConventions European Community EC directives conformity Product power consumption Power consumptionEnd-user license agreement Index IndexFinding