Lexmark 840 Series Printer does not feed paper, envelopes, or specialty media, Banner paper jams

Page 36

Solution 4

Adjust the paper guide:

•When using media less than 8.5 inches wide

•Against the left edge of the paper or media, making sure it does not buckle

Printer does not feed paper, envelopes, or specialty media

Solution 1

If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 35.

Solution 2

Verify that the specialty media is loaded correctly.

Solution 3

Try loading one page, envelope, or sheet of specialty media at a time.

Solution 4

Make sure the printer is set as the default printer and is not on hold or paused.

1Click:

•For Windows XP Pro: Start Settings Printers and Faxes.

•For Windows XP Home: Start Control Panel Printers and Faxes.

•For Windows 2000: Start Settings Printers.

•For Windows 98/Me: Start Settings Printers.

2Double-click the name of your printer.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•Make sure a check mark does appear next to Set As Default.

Banner paper jams

1Press to turn off the printer.

2Remove the jammed banner paper from the printer.

To keep a banner print job from jamming:

•Use only the number of sheets needed for the banner.

•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Print.

2 Click Properties, Preferences, Options, or Setup. 3 Select the Paper Setup tab.

4 From the Paper Size area, select Banner.

Troubleshooting

36

Image 36

Contents Lexmark 840 Series Users GuideSafety information Contents Maintaining the printer Index Page Where to find Finding information about the printerDescription Description Where to find HelpLimited Warranty Description Where to find US Where to find rest of worldSetting up the printer Checking the box contentsLearning about the printer Understanding the parts of the printerUse Use Using the printer software Using the Solution CenterLearning about the software Use thisUsing Print Properties Using the Save Settings menuUsing the I Want To menu Using the Options menuUsing Fast Pics Using the Print Properties tabsTab Options MethodLoading paper and various paper types Loading paperLoading various paper types Load up to Make sureLoad up to Make sure Load up to Printing Printing a documentPrinting cards Printing envelopesPrinting transparencies Printing collated copiesPrinting multiple pages on one sheet Printing the last page first reverse page order Using Fast Pics to print borderless photos Using Print Properties to print borderless photosWorking with photos Maintaining the printer Changing the print cartridgesRemoving a used print cartridge Installing print cartridges Cleaning the print cartridge nozzles Achieving better print qualityImproving print quality Aligning the print cartridgesWiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering suppliesPart number Average cartridge standard page yield is up to PaperRecycling Lexmark products Troubleshooting Setup troubleshootingPower light is not lit Software does not installDoes not print Solution Print troubleshooting Poor text and graphic qualityPoor quality at the edges Print speed is slow Jams and misfeeds troubleshooting Printer does not print or respondPaper jam in the printer Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Banner paper jamsBlinking power light troubleshooting Error messages troubleshootingPower light blinks slowly Power light blinks rapidlyRemoving and reinstalling the software Black and Color cartridge replacement requiredConventions European Community EC directives conformity Power consumption Product power consumptionEnd-user license agreement Index IndexFinding