Lexmark MX710DHE, 24T7310, 237, 037 manual Troubleshooting 290

Page 290

Troubleshooting

 

290

 

 

 

 

 

Action

Yes

No

 

Step 5

Go to step 6.

Make sure to match the

 

Check if the cables connecting the printer and the computer are inserted

 

following:

 

in the correct ports.

 

• The USB symbol on

 

 

 

the cable with the

 

Are the cables inserted in the correct ports?

 

USB symbol on the

 

 

 

printer

 

 

 

• The appropriate

 

 

 

Ethernet cable with

 

 

 

the Ethernet port

 

 

 

 

 

Step 6

Turn on the switch or

Go to step 7.

 

Make sure the electrical outlet is not turned off by a switch or breaker.

reset the breaker.

 

 

Is the electrical outlet turned off by a switch or breaker?

 

 

 

 

 

 

 

Step 7

Connect the printer

Go to step 8.

 

Check if the printer is plugged into any surge protectors, uninterruptible

power cord directly to

 

 

power supplies, or extension cords.

a properly grounded

 

 

electrical outlet.

 

 

 

 

 

Is the printer plugged into any surge protectors, uninterruptible power

 

 

 

supplies, or extension cords?

 

 

 

 

 

 

 

Step 8

Go to step 9.

Connect the printer

 

Check if one end of the printer cable is plugged into a port on the printer

 

cable securely to the

 

and the other to the computer, print server, option, or other network

 

printer and the

 

device.

 

computer, print server,

 

 

 

option, or other

 

Is the printer cable securely attached to the printer and the computer,

 

network device.

 

 

 

 

print server, option, or other network device?

 

 

 

 

 

 

 

Step 9

Go to step 10.

Turn off the printer,

 

Make sure to install all hardware options properly and remove any packing

 

remove all packing

 

material.

 

materials, then

 

 

 

reinstall the hardware

 

Are all hardware options properly installed and all packing material

 

options, and then turn

 

 

on the printer.

 

removed?

 

 

 

 

 

 

 

 

 

Step 10

Go to step 11.

Use correct printer

 

Check if you have selected the correct port settings in the printer driver.

 

driver settings.

 

Are the port settings correct?

 

 

 

 

 

 

 

Step 11

Go to step 12.

Install the correct

 

Check the installed printer driver.

 

printer driver.

 

Is the correct printer driver installed?

 

 

 

 

 

 

 

Step 12

The problem is solved.

Contact customer

 

Turn off the printer, then wait for about 10 seconds, and then turn the

 

support.

 

printer back on.

 

 

 

Is the printer working?

 

 

 

 

 

 

Page 289 Page 291
Image 290
Page 289 Page 291
Contents Users Guide NovemberContents Printing Loading paper and specialty mediaPaper and specialty media guide Copying 100Understanding the printer menus 151 Faxing 120Scanning 143 Saving money and the environment 228Managing the printer 253 Troubleshooting 272Maintaining the printer 238 Clearing jams 256340 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Fully configured model Understanding the basic functions of the scannerUsing the scanner glass Using the ADF and scanner glassUsing the ADF You can use the ADF or the scanner glass to scan documentsUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFinding the IP address of the printer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization For Macintosh usersFinding information about the home screen applications Understanding the different applicationsActivating the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Forms and FavoritesSetting up Card Copy Click Settings Apps Apps Management Card CopyUsing MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkSetting up Remote Operator Panel Click Settings Remote Operator Panel SettingsExporting and importing a configuration Click Settings Import/ExportAvailable internal options Additional printer setupInstalling internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing optional trays Installing hardware optionsOrder of installation Page Page Attaching cables EXT port Organizing cables Setting up the printer softwareInstalling the printer software Open the printers folder Updating available options in the printer driverMacintosh WindowsNetworking Preparing to set up the printer on an Ethernet networkClick Update Now ‑ Ask Printer For Macintosh users Installing the printer on an Ethernet networkFor Windows users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate toClick Settings Network/Ports Wireless Using the Push Button Configuration methodUsing the Personal Identification Number PIN method Windows Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu SettingsLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typeClick Settings Paper Menu Custom Types Paper Menu Custom TypesTips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guideSource Printing Printable side Paper orientation Tips on using labelsTips on using letterhead Paper guidelines Tips on using transparenciesPaper characteristics Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Paper sizes supported by the printer Supported paper sizes, types, and weightsStoring paper Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet TrayPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights 550 ‑sheet tray Tray FeederPrinting forms and a document Adjusting toner darknessPrinting Printing formsPrinting from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Recommended flash drives File type Printing confidential and other held jobsStoring print jobs in the printer Printing Touch Submit Modifying confidential print settingsPrinting confidential and other held jobs Canceling a print job Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizesCopy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollated Not collated Collating copiesPlacing separator sheets between copies Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCopying 107 From the home screen, navigate to Select one of the followingPlacing a header or footer on pages Placing information on copiesCreating a custom copy job Copying 108Placing an overlay message on each Canceling a copy jobCanceling a copy job while pages are being printed Understanding the copy options Copies ContentUsing the advanced options Save As ShortcutPage Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail SettingsClick Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcutMailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 115Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file typeCanceling an e-mail Understanding the e-mail optionsSend As ResolutionOriginal Size Mailing 118Mailing 119 SetupScan Preview Faxing Setting up the printer to faxInitial fax setup Faxing 120Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Faxing 121Connected to the same telephone wall jack Tips for this setupFaxing 122 Faxing 123 Connected to different wall jacksFaxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130Connecting the printer to a wall jack in Germany Faxing 131Faxing 132 Connect the printer to any of the N ports Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Click Settings Fax Settings Analog Fax SetupSending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsClick Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxesUnderstanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a faxResolution This option lets you send a fax at a later time or date Delayed SendFaxing 142 Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP addressScanning to an FTP address Creating an FTP shortcut using the printer control panelScanning to an FTP address using the printer control panel Scanning 145 Scanning to an FTP address using a shortcut numberScanning an FTP using the address book Scanning 146 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseThis option lets you type a file name for the scan image Understanding the scan optionsScanning to a flash drive Scanning 149 Scan Preview Understanding the printer menus 151 Understanding the printer m enusMenus list Paper menu Default Source menuConfigure MP menu Understanding the printer menus 152Tray x Size Paper Size/Type menuUnderstanding the printer menus 153 Tray x TypeMP Feeder Type Understanding the printer menus 154MP Feeder Size Manual Paper Type Understanding the printer menus 155Manual Paper Size Manual Envelope SizeUnderstanding the printer menus 156 Substitute Size menuPaper Texture menu Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160Understanding the printer menus 161 Custom Types menuCustom Names menu Use Custom NameUnderstanding the printer menus 162 Universal Setup menuCustom Scan Sizes menu Custom Scan SizeUnderstanding the printer menus 163 Reports MenuReports menu Understanding the printer menus 164 Network/Ports menuActive NIC menu Standard Network or Network x menu Understanding the printer menus 165Understanding the printer menus 166 To access the menu, navigate to either of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 167IPv6 menu Understanding the printer menus 168Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to AppleTalk menuActivate Standard USB menuUnderstanding the printer menus 170 View NameParallel x menu Understanding the printer menus 171Understanding the printer menus 172 Parallel BufferSerial x menu Understanding the printer menus 173Understanding the printer menus 174 Serial BufferBaud Understanding the printer menus 175Robust XON Data BitsSmtp Setup menu Understanding the printer menus 176Understanding the printer menus 177 Edit Security Setups menuSecurity menu Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset JumperConfidential Print menu Understanding the printer menus 179Understanding the printer menus 180 Disk Wiping menuSecurity Audit Log menu Set Date/Time menu Understanding the printer menus 181Understanding the printer menus 182 Settings menuGeneral Settings menu Understanding the printer menus 183 Quiet ModeRun Initial setup ADF Loaded BeepPaper Sizes Understanding the printer menus 184Keyboard Scan to PC Port RangeUnderstanding the printer menus 185 Displayed InformationDate Format Understanding the printer menus 186Home screen customization Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Understanding the printer menus 190 Error RecoveryPrint Recovery Press Sleep Button Factory DefaultsUnderstanding the printer menus 191 Press and Hold Sleep ButtonUnderstanding the printer menus 192 Copy Settings menuCopy Settings menu items and descriptions Understanding the printer menus 193 Understanding the printer menus 194 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 195Understanding the printer menus 196 Understanding the printer menus 197 Fax Send SettingsResolution Fax CoverUnderstanding the printer menus 198 Dial PrefixUnderstanding the printer menus 199 Fax Receive Settings Understanding the printer menus 200Understanding the printer menus 201 Understanding the printer menus 202 Fax Log SettingsSpeaker Settings ‑mail Server Setup ‑mail Settings menuRinger Volume Answer OnOrientation Understanding the printer menus 204Format Understanding the printer menus 205 Text DefaultText/Photo Default Jpeg Quality‑mail images sent as Photo DefaultUnderstanding the printer menus 206 Use Multi ‑Page TiffUse cc/bcc FTP Settings menuUnderstanding the printer menus 207 Understanding the printer menus 208 Understanding the printer menus 209 Understanding the printer menus 210 File NameUnderstanding the printer menus 211 Scan SettingsFlash Drive menu Text or Photo Default Understanding the printer menus 212Copies Print SettingsUnderstanding the printer menus 213 Paper Saver Ordering Understanding the printer menus 214Duplex Binding Paper Saver BorderUnderstanding the printer menus 215 Print SettingsSetup menu Download Target Understanding the printer menus 216Print Area Resource SaveFinishing menu Understanding the printer menus 217Understanding the printer menus 218 Print ResolutionQuality menu Separator SourceJob Accounting menu Understanding the printer menus 219Understanding the printer menus 220 Utilities menu Understanding the printer menus 221Understanding the printer menus 222 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 223Understanding the printer menus 224 Tray RenumberHtml menu Understanding the printer menus 225Image menu Understanding the printer menus 226Menu item Description Help menuUnderstanding the printer menus 227 Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesClick Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 230Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings General SettingsRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Securing the printer 237Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 238Cleaning the scanner glass Maintaining the printer 239Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClose the scanner cover Click Device Status More DetailsEstimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering parts and supplies Ordering toner cartridgesRegular cartridge Ordering an imaging unitMaintaining the printer 243 Part nameLexmark regular fuser maintenance kit type Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark ADF maintenance kitReplacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 245Page Replacing the imaging unit Page Page Page Maintaining the printer 251 Moving the printerBefore moving the printer Maintaining the printer 252 Moving the printer to another locationShipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 255Load paper properly Clearing jamsAvoiding jams Clearing jams 256Understanding jam messages and locations Use recommended paperClearing jams 258 Area Area name Printer control panel message What to do‑page jam, lift front cover to remove cartridge Clearing jams 259Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 270Page Troubleshooting Understanding printer messagesClose door or insert cartridge Troubleshooting 273Check tray x connection Disk full, scan job canceled Close top access coverConfiguration change, some held jobs were not restored Close front doorFax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this deviceImaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xyInsert Tray Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deletedLoad Manual Feeder with custom string paper orientation Troubleshooting 279Load paper source with paper size paper orientation Load Manual Feeder with custom type name paper orientationMemory full, cannot print faxes Troubleshooting 280Load Manual Feeder with paper size paper orientation Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyPaper changes needed Parallel port x disabledReinstall missing or unresponsive imaging unit 31.xy Remove paper from standard output bin Remove defective diskRemove packaging material, area name Replace all originals if restarting jobReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobReplace separator pad Restore held jobs?Replace roller kit Replace unsupported cartridge 32.xySerial option x error Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial port x disabledStandard USB port disabled Some held jobs were not restoredStandard network software error Too many disks installedToo many trays attached Unsupported camera mode, unplug camera and change modeUSB port x disabled Tray x paper size unsupportedBasic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Printer is not respondingTroubleshooting 290 Printer display is blank Hardware and internal option problemsTroubleshooting 291 Cannot detect internal optionInternal print server does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 292 Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 293 Step Problem is solved. Go to stepSettings General Settings Print Recovery Paper feed problemsTroubleshooting 294 USB/parallel interface card does not operate correctlyPaper frequently jams Troubleshooting 295Action Yes Step Go to step Problem is solved Paper jam message remains after jam is clearedTroubleshooting 296 Solving print problemsPrinting problems Confidential and other held jobs do not printTroubleshooting 297 Envelope seals when printingError message about reading the flash drive appears Job prints from the wrong tray or on the wrong paper Troubleshooting 298Incorrect characters print Click File Print Advanced Print As Image OK OK Troubleshooting 299Large jobs do not collate Troubleshooting 300 Print jobs do not printPrint job takes longer than expected Troubleshooting 301Settings General Settings Print Recovery Page Protect Off Tray linking does not work Troubleshooting 302Printing slows down Unexpected page breaks occur Troubleshooting 303Settings General Settings Timeouts Characters have jagged or uneven edges Print quality problemsTroubleshooting 304 Touch PCL Fonts or PostScript FontsTroubleshooting 305 Clipped pages or imagesGray background on prints Troubleshooting 306Compressed images appear on prints Troubleshooting 307 Horizontal voids appear on printsTroubleshooting 308 Incorrect margins on printsTroubleshooting 309 Paper curlTroubleshooting 310 Printer is printing blank pagesPrint irregularities Troubleshooting 311Printer is printing solid black pages Troubleshooting 312 Troubleshooting 313 Print is too darkTroubleshooting 314 Print is too lightTroubleshooting 315 Troubleshooting 316 Repeating defects appear on printsTroubleshooting 317 Shadow images appear on printsStreaked horizontal lines appear on prints Troubleshooting 318Skewed print Troubleshooting 319 Streaked vertical lines appear on printsTroubleshooting 320 Toner rubs off Troubleshooting 321Toner fog or background shading appears on prints Transparency print quality is poor Troubleshooting 322Toner specks appear on prints Uneven print densityTroubleshooting 323 Vertical voids appear on printsCopier does not respond Solving copy problemsTroubleshooting 324 Partial document or photo copiesTroubleshooting 325 Poor copy qualityScanner unit does not close Advanced Options Advanced ImagingCaller ID is not shown Solving fax problemsTroubleshooting 327 Cannot send or receive a faxTroubleshooting 328 Troubleshooting 329 Can send but not receive faxes Troubleshooting 330Can receive but not send faxes Submit Click Settings Fax Settings Analog Fax SetupSettings General Settings Run initial setup Yes Received fax has poor print quality Solving scanner problemsTroubleshooting 332 Cannot scan from a computer Partial document or photo scansTroubleshooting 334 Poor scanned image qualityScanning takes too long or freezes the computer Troubleshooting 335Scan job was not successful Stamp or OverwriteTroubleshooting 336 Scanner does not respondTroubleshooting 337 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogContacting customer support Troubleshooting 338Embedded Web Server does not open Live chat Tech LibraryMail 340 Product informationEdition notice NovemberTrademarks 341Noise emission levels Modular component noticeLicensing notices 342343 Product disposalStatic sensitivity notice Product power consumption Temperature informationPower consumption Laser noticeOff mode Sleep ModeHibernate Mode Mode Description Power consumption WattsEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice347 348 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 353Extent of limited warranty 354Additional rights Patent acknowledgmentLimitation of liability 355356 Numerics SymbolsIndex Index 357Page Page FTP Page Page Page Page Page Page
Related manuals
Manual 18 pages 40.98 Kb
Top Page Image Contents