Lexmark 037, MX710DHE Paper feed problems, USB/parallel interface card does not operate correctly

Page 294

Troubleshooting

 

294

 

 

 

 

 

Action

Yes

No

 

Step 4

The problem is solved.

Contact customer

 

Check if the tray is available in the printer driver.

 

support.

 

Note: If necessary, manually add the tray in the printer driver to make it

 

 

 

available for print jobs. For more information, see “Updating available

 

 

 

options in the printer driver” on page 55.

 

 

 

Is the tray available in the printer driver?

 

 

 

 

 

USB/parallel interface card does not operate correctly

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Check if you have a

 

Make sure the USB or parallel interface card is installed.

 

supported USB or

 

a Install the USB or parallel interface card. For more information, see

 

parallel interface card.

 

 

Note: A USB or parallel

 

“Installing an Internal Solutions Port” on page 36.

 

 

b Print a menu settings page, and then check if the USB or parallel

 

interface card from

 

 

another printer may

 

interface card is listed in the Installed Features list.

 

 

 

not work on this

 

 

 

 

Is the USB or parallel interface card listed in the Installed Features list?

 

printer.

 

 

 

 

 

 

 

 

Step 2

The problem is solved.

Contact customer

 

Check the cable and the USB or parallel interface card connection.

 

support.

 

Use the correct cable, and then make sure it is securely connected to

 

 

 

the USB or parallel interface card.

 

 

 

Does the USB or parallel interface card operate correctly?

 

 

 

 

 

Paper feed problems

 

 

Jammed pages are not reprinted

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

Turn on Jam Recovery.

The problem is solved.

Contact customer

 

a From the home screen, navigate to:

 

support.

> Settings > General Settings > Print Recovery

bFrom the Jam Recovery menu, touch the arrows to scroll to On or

Auto.

cTouch Submit.

Do pages reprint after a jam?

Page 293 Page 295
Image 294
Page 293 Page 295
Contents Users Guide NovemberContents Printing Loading paper and specialty mediaPaper and specialty media guide Copying 100Understanding the printer menus 151 Faxing 120Scanning 143 Saving money and the environment 228Managing the printer 253 Troubleshooting 272Maintaining the printer 238 Clearing jams 256340 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Fully configured model Understanding the basic functions of the scannerUsing the scanner glass Using the ADF and scanner glassUsing the ADF You can use the ADF or the scanner glass to scan documentsUnderstanding the printer control panel Using the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Finding the IP address of the computer Setting up and using the home screen applicationsFinding the IP address of the printer For Windows usersCustomizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization For Macintosh usersUnderstanding the different applications Activating the home screen applicationsFinding information about the home screen applications Click Settings Apps Apps Management Forms and Favorites Setting up Forms and FavoritesSetting up Card Copy Click Settings Apps Apps Management Card CopyUsing MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi SendClick Settings Apps Apps Management Scan to Network Setting up Scan to NetworkSetting up Remote Operator Panel Click Settings Remote Operator Panel SettingsExporting and importing a configuration Click Settings Import/ExportAdditional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Open the printers folder Updating available options in the printer driverMacintosh WindowsPreparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking For Macintosh users Installing the printer on an Ethernet networkFor Windows users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Network/Ports Active NIC Auto Submit Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate toUsing the Push Button Configuration method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu SettingsLoading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Creating a custom name for a paper type Using the Embedded Web ServerUsing the printer control panel Assigning a custom paper typeClick Settings Paper Menu Custom Types Paper Menu Custom TypesTips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guideTips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Selecting paper Using recycled paper and other office papersFiber content Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet TrayPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex Paper types and weights supported by the printerPrinter engine supports 60-176‑g/m216-47‑lb paper weights 550 ‑sheet tray Tray FeederPrinting forms and a document Adjusting toner darknessPrinting Printing formsPrinting from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash driveSupported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pagesFor Macintosh users Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying different paper sizesCopy to Auto Size Match Copy It Copying on both sides of the paper duplexingExample 2 Copying on a single paper size Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollating copies Placing separator sheets between copiesCollated Not collated Copy Advanced Options Separator Sheets Copying multiple pages onto a single sheetCopying 107 From the home screen, navigate to Select one of the followingPlacing a header or footer on pages Placing information on copiesCreating a custom copy job Copying 108Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Copies ContentUsing the advanced options Save As ShortcutPage Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail SettingsClick Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcutMailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing 115Adding e-mail subject and message information Customizing e-mail settingsSending an e‑mail using the address book Changing the output file typeCanceling an e-mail Understanding the e-mail optionsSend As ResolutionOriginal Size Mailing 118Setup Scan PreviewMailing 119 Faxing Setting up the printer to faxInitial fax setup Faxing 120Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax lineChoosing a fax connection Faxing 121Tips for this setup Faxing 122Connected to the same telephone wall jack Faxing 123 Connected to different wall jacksFaxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130Connecting the printer to a wall jack in Germany Faxing 131Faxing 132 Connect the printer to any of the N ports Settings Fax Settings Analog Fax Setup Answer On Connecting to a distinctive ring serviceSetting the outgoing fax name and number Click Settings Fax Settings Analog Fax SetupSending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsClick Settings Reports Click Fax Job Log or Fax Call Log Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxHolding and forwarding faxes Holding faxesUnderstanding the fax options Click Settings Fax Settings Analog Fax Setup Holding FaxesClick Settings Fax Settings Forwarding a faxResolution Delayed Send Faxing 142This option lets you send a fax at a later time or date Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning 146 Scanning to a computer using the Embedded Web ServerScanning to a computer or flash drive Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseUnderstanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Paper menu Default Source menuConfigure MP menu Understanding the printer menus 152Tray x Size Paper Size/Type menuUnderstanding the printer menus 153 Tray x TypeUnderstanding the printer menus 154 MP Feeder SizeMP Feeder Type Manual Paper Type Understanding the printer menus 155Manual Paper Size Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160Understanding the printer menus 161 Custom Types menuCustom Names menu Use Custom NameUnderstanding the printer menus 162 Universal Setup menuCustom Scan Sizes menu Custom Scan SizeReports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Standard Network or Network x menu Understanding the printer menus 165To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 TCP/IP menu Understanding the printer menus 167IPv6 menu Understanding the printer menus 168Network/Ports Network x Network x Setup Wireless Wireless menuTo access the menu, navigate to AppleTalk menuActivate Standard USB menuUnderstanding the printer menus 170 View NameParallel x menu Understanding the printer menus 171Understanding the printer menus 172 Parallel BufferSerial x menu Understanding the printer menus 173Understanding the printer menus 174 Serial BufferBaud Understanding the printer menus 175Robust XON Data BitsSmtp Setup menu Understanding the printer menus 176Edit Security Setups menu Security menuUnderstanding the printer menus 177 Login Restrictions Miscellaneous Security Settings menuEdit Access Controls Security Reset JumperConfidential Print menu Understanding the printer menus 179Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 180 Set Date/Time menu Understanding the printer menus 181Settings menu General Settings menuUnderstanding the printer menus 182 Understanding the printer menus 183 Quiet ModeRun Initial setup ADF Loaded BeepPaper Sizes Understanding the printer menus 184Keyboard Scan to PC Port RangeUnderstanding the printer menus 185 Displayed InformationDate Format Understanding the printer menus 186Home screen customization Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Press Sleep Button Factory DefaultsUnderstanding the printer menus 191 Press and Hold Sleep ButtonCopy Settings menu Copy Settings menu items and descriptionsUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 General Fax Settings Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 195Understanding the printer menus 196 Understanding the printer menus 197 Fax Send SettingsResolution Fax CoverUnderstanding the printer menus 198 Dial PrefixUnderstanding the printer menus 199 Fax Receive Settings Understanding the printer menus 200Understanding the printer menus 201 Fax Log Settings Speaker SettingsUnderstanding the printer menus 202 ‑mail Server Setup ‑mail Settings menuRinger Volume Answer OnUnderstanding the printer menus 204 FormatOrientation Understanding the printer menus 205 Text DefaultText/Photo Default Jpeg Quality‑mail images sent as Photo DefaultUnderstanding the printer menus 206 Use Multi ‑Page TiffFTP Settings menu Understanding the printer menus 207Use cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 Understanding the printer menus 210 File NameScan Settings Flash Drive menuUnderstanding the printer menus 211 Text or Photo Default Understanding the printer menus 212Print Settings Understanding the printer menus 213Copies Paper Saver Ordering Understanding the printer menus 214Duplex Binding Paper Saver BorderPrint Settings Setup menuUnderstanding the printer menus 215 Download Target Understanding the printer menus 216Print Area Resource SaveFinishing menu Understanding the printer menus 217Understanding the printer menus 218 Print ResolutionQuality menu Separator SourceJob Accounting menu Understanding the printer menus 219Understanding the printer menus 220 Utilities menu Understanding the printer menus 221XPS menu PostScript menuUnderstanding the printer menus 222 PCL Emul menu Understanding the printer menus 223Understanding the printer menus 224 Tray RenumberHtml menu Understanding the printer menus 225Image menu Understanding the printer menus 226Help menu Understanding the printer menus 227Menu item Description Saving paper and toner Using recycled paperSaving money and the environment Conserving suppliesClick Settings General Settings Quiet Mode select a setting Using Eco‑ModeClick Settings General Settings Eco‑Mode select a setting Saving energySettings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 230Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings General SettingsRecycling Lexmark products Settings General Settings Screen BrightnessRecycling Recycling Lexmark packagingPage Erasing volatile memory Securing the printerStatement of Volatility Disposing of a printer hard diskTouch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memoryClick Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption EnableFinding printer security information Securing the printer 237Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 238Cleaning the scanner glass Maintaining the printer 239Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClose the scanner cover Click Device Status More DetailsEstimated number of remaining pages Using genuine Lexmark parts and suppliesOrdering parts and supplies Ordering toner cartridgesRegular cartridge Ordering an imaging unitMaintaining the printer 243 Part nameLexmark regular fuser maintenance kit type Ordering a maintenance kitLexmark Return Program fuser maintenance kit type Lexmark ADF maintenance kitReplacing the toner cartridge Storing suppliesReplacing supplies Maintaining the printer 245Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 251 Moving the printer to another location Shipping the printerMaintaining the printer 252 Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 255Load paper properly Clearing jamsAvoiding jams Clearing jams 256Understanding jam messages and locations Use recommended paperClearing jams 258 Area Area name Printer control panel message What to do‑page jam, lift front cover to remove cartridge Clearing jams 259Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 270Page Troubleshooting Understanding printer messagesTroubleshooting 273 Check tray x connectionClose door or insert cartridge Disk full, scan job canceled Close top access coverConfiguration change, some held jobs were not restored Close front doorFax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Disk must be formatted for use in this deviceImaging unit low 84.xy Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit nearly low 84.xyInsert Tray Install duplexInstall Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to collate job Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Insufficient memory, some Held Jobs were deletedLoad Manual Feeder with custom string paper orientation Troubleshooting 279Load paper source with paper size paper orientation Load Manual Feeder with custom type name paper orientationTroubleshooting 280 Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Memory full, cannot send faxes Network x software errorNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyParallel port x disabled Reinstall missing or unresponsive imaging unit 31.xyPaper changes needed Remove paper from standard output bin Remove defective diskRemove packaging material, area name Replace all originals if restarting jobReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobReplace separator pad Restore held jobs?Replace roller kit Replace unsupported cartridge 32.xySerial option x error Scanner disabled by adminScanner maintenance required soon, use ADF Kit Serial port x disabledStandard USB port disabled Some held jobs were not restoredStandard network software error Too many disks installedToo many trays attached Unsupported camera mode, unplug camera and change modeUSB port x disabled Tray x paper size unsupportedBasic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Printer is not respondingTroubleshooting 290 Printer display is blank Hardware and internal option problemsTroubleshooting 291 Cannot detect internal optionInternal Solutions Port does not operate correctly Troubleshooting 292Internal print server does not operate correctly Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 293 Step Problem is solved. Go to stepSettings General Settings Print Recovery Paper feed problemsTroubleshooting 294 USB/parallel interface card does not operate correctlyPaper frequently jams Troubleshooting 295Action Yes Step Go to step Problem is solved Paper jam message remains after jam is clearedTroubleshooting 296 Solving print problemsPrinting problems Confidential and other held jobs do not printEnvelope seals when printing Error message about reading the flash drive appearsTroubleshooting 297 Troubleshooting 298 Incorrect characters printJob prints from the wrong tray or on the wrong paper Troubleshooting 299 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 300 Print jobs do not printTroubleshooting 301 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 302 Printing slows downTray linking does not work Troubleshooting 303 Settings General Settings TimeoutsUnexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 304 Touch PCL Fonts or PostScript FontsTroubleshooting 305 Clipped pages or imagesTroubleshooting 306 Compressed images appear on printsGray background on prints Troubleshooting 307 Horizontal voids appear on printsTroubleshooting 308 Incorrect margins on printsTroubleshooting 309 Paper curlTroubleshooting 310 Printer is printing blank pagesTroubleshooting 311 Printer is printing solid black pagesPrint irregularities Troubleshooting 312 Troubleshooting 313 Print is too darkTroubleshooting 314 Print is too lightTroubleshooting 315 Troubleshooting 316 Repeating defects appear on printsTroubleshooting 317 Shadow images appear on printsTroubleshooting 318 Skewed printStreaked horizontal lines appear on prints Troubleshooting 319 Streaked vertical lines appear on printsTroubleshooting 320 Troubleshooting 321 Toner fog or background shading appears on printsToner rubs off Transparency print quality is poor Troubleshooting 322Toner specks appear on prints Uneven print densityTroubleshooting 323 Vertical voids appear on printsCopier does not respond Solving copy problemsTroubleshooting 324 Partial document or photo copiesTroubleshooting 325 Poor copy qualityScanner unit does not close Advanced Options Advanced ImagingCaller ID is not shown Solving fax problemsTroubleshooting 327 Cannot send or receive a faxTroubleshooting 328 Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesCan send but not receive faxes Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesSubmit Solving scanner problems Troubleshooting 332Received fax has poor print quality Cannot scan from a computer Partial document or photo scansTroubleshooting 334 Poor scanned image qualityScanning takes too long or freezes the computer Troubleshooting 335Scan job was not successful Stamp or OverwriteTroubleshooting 336 Scanner does not respondTroubleshooting 337 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab LogTroubleshooting 338 Embedded Web Server does not openContacting customer support Tech Library MailLive chat 340 Product informationEdition notice NovemberTrademarks 341Noise emission levels Modular component noticeLicensing notices 342Product disposal Static sensitivity notice343 Product power consumption Temperature informationPower consumption Laser noticeOff mode Sleep ModeHibernate Mode Mode Description Power consumption WattsEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice347 348 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚLexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 353Extent of limited warranty 354Additional rights Patent acknowledgmentLimitation of liability 355356 Numerics SymbolsIndex Index 357Page Page FTP Page Page Page Page Page Page
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