Lexmark 237 Too many trays attached, Tray x paper size unsupported, Unformatted flash detected

Page 288

Troubleshooting

288

Too many trays attached [58]

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

3Remove the extra trays.

4Connect the power cord to a properly grounded electrical outlet.

5Turn the printer back on.

Tray [x] paper size unsupported

Replace with a supported paper size.

Unformatted flash detected [53]

Try one or more of the following:

•From the printer control panel, touch Continue to stop the defragmentation and continue printing.

•Format the flash memory.

Note: If the error message remains, then the flash memory may be defective and needs to be replaced.

Unsupported camera mode, unplug camera and change mode

The camera mode does not support PictBridge.

Unplug the camera, change the mode and plug the camera back into the printer.

Unsupported disk

Remove the unsupported printer hard disk, and then insert a supported one.

Unsupported option in slot [x] [55]

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

3Remove the unsupported option card from the printer controller board, and then replace it with a supported card.

4Connect the power cord to a properly grounded electrical outlet.

5Turn the printer back on.

USB port [x] disabled [56]

From the printer control panel, touch Continue to clear the message.

Notes:

•The printer discards any data received through the USB port.

Image 288

Contents Users Guide NovemberContents Loading paper and specialty media Paper and specialty media guidePrinting Copying 100Faxing 120 Scanning 143Understanding the printer menus 151 Saving money and the environment 228Troubleshooting 272 Maintaining the printer 238Managing the printer 253 Clearing jams 256340 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Basic model Fully configured model Understanding the basic functions of the scannerUsing the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documentsUsing the printer control panel Understanding the printer control panelUnderstanding the printer control panel UseIndicator light color and its corresponding printer status Understanding the home screenFeatures Feature DescriptionUsing the touch-screen buttons Arrows View a list of options Copy It Print a copyOther touch-screen buttons Setting up and using the home screen applications Finding the IP address of the printerFinding the IP address of the computer For Windows usersAccessing the Embedded Web Server Click Settings General Settings Home screen customizationCustomizing the home screen For Macintosh usersUnderstanding the different applications Activating the home screen applicationsFinding information about the home screen applications Setting up Forms and Favorites Setting up Card CopyClick Settings Apps Apps Management Forms and Favorites Click Settings Apps Apps Management Card CopyUsing MyShortcut Setting up Multi Send Click Settings Apps Apps Management Multi SendSetting up Scan to Network Setting up Remote Operator PanelClick Settings Apps Apps Management Scan to Network Click Settings Remote Operator Panel SettingsExporting and importing a configuration Click Settings Import/ExportAdditional printer setup Installing internal optionsAvailable internal options Accessing the controller board Page Page Installing a memory card Additional printer setup Close the access coverPage Installing an optional card Page Installing an Internal Solutions Port Page Page Page Page Installing a printer hard disk Page Page Page Page Additional printer setup Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables EXT port Setting up the printer software Installing the printer softwareOrganizing cables Updating available options in the printer driver MacintoshOpen the printers folder WindowsPreparing to set up the printer on an Ethernet network Click Update Now ‑ Ask PrinterNetworking Installing the printer on an Ethernet network For Windows usersFor Macintosh users Select Ethernet connection, and then click ContinuePreparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Select a wireless connection setupNetwork/Ports Active NIC Auto Submit From the printer control panel, navigate toUsing the Push Button Configuration method Using the Personal Identification Number PIN methodClick Settings Network/Ports Wireless Windows Setting up serial printing Click Continue Finish Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the 250‑ or 550‑sheet trayPage Page One ‑sided printing Two ‑sided duplex printing Page Page Page Loading the 2100‑sheet tray Loading A5‑size paper Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Page Page ABC Loading the multipurpose feeder Pull down the multipurpose feeder doorPage Page One ‑sided simplex printing Two ‑sided duplex printing Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Using the Embedded Web Server Using the printer control panelCreating a custom name for a paper type Assigning a custom paper typeClick Settings Paper Menu Custom Types Paper Menu Custom TypesUsing specialty media Tips on using card stockTips on using envelopes Paper and specialty media guideTips on using labels Tips on using letterheadSource Printing Printable side Paper orientation Tips on using transparencies Paper characteristicsPaper guidelines Using recycled paper and other office papers Fiber contentSelecting paper Selecting preprinted forms and letterheadUnacceptable paper examples Supported paper sizes, types, and weights Storing paperPaper sizes supported by the printer Paper and specialty media guide Optional 250 ‑ Feeder Glass Or 550 ‑sheet TrayPaper types and weights supported by the printer Printer engine supports 60-176‑g/m216-47‑lb paper weightsPaper type 250 ‑ or 2100 ‑sheet Multipurpose Duplex 550 ‑sheet tray Tray FeederAdjusting toner darkness PrintingPrinting forms and a document Printing formsClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive Printing from a flash driveSupported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printerRecommended flash drives File type Modifying confidential print settings Printing confidential and other held jobsPrinting Touch Submit Canceling a print job Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying on transparenciesCreating a copy shortcut using the printer control panel Copying on letterheadCustomizing copy settings Making copies using paper from a selected trayCopying to a different size Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper sizeCopy to Auto Size Match Copy It Copy to Letter Copy ItAdjusting copy quality Reducing or enlarging copiesCollating copies Placing separator sheets between copiesCollated Not collated Copying multiple pages onto a single sheet Copying 107 From the home screen, navigate toCopy Advanced Options Separator Sheets Select one of the followingPlacing information on copies Creating a custom copy jobPlacing a header or footer on pages Copying 108Canceling a copy job Canceling a copy job while pages are being printedPlacing an overlay message on each Understanding the copy options Content Using the advanced optionsCopies Save As ShortcutPage Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings Creating an e-mail shortcutSending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberMailing a document Mailing 115Customizing e-mail settings Sending an e‑mail using the address bookAdding e-mail subject and message information Changing the output file typeCanceling an e-mail Understanding the e-mail optionsResolution Original SizeSend As Mailing 118Setup Scan PreviewMailing 119 Setting up the printer to fax Initial fax setupFaxing Faxing 120Setup 1 Printer is connected to a dedicated fax line Choosing a fax connectionScenario 1 Standard telephone line Faxing 121Tips for this setup Faxing 122Connected to the same telephone wall jack Faxing 123 Connected to different wall jacksFaxing 124 Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing 127Page Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ‑11 wall jack Faxing 130Connecting the printer to a wall jack in Germany Faxing 131Faxing 132 Connect the printer to any of the N ports Connecting to a distinctive ring service Setting the outgoing fax name and numberSettings Fax Settings Analog Fax Setup Answer On Click Settings Fax Settings Analog Fax SetupSetting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Sending a fax using a shortcut numberFax tab Enable fax Sending a fax using the address book Sending a fax at a scheduled timeClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsCustomizing fax settings Changing the fax resolutionClick Settings Reports Click Fax Job Log or Fax Call Log Making a fax lighter or darkerCanceling an outgoing fax Holding and forwarding faxesBlocking junk faxes Holding faxesClick Settings Fax Settings Analog Fax Setup Holding Faxes Click Settings Fax SettingsUnderstanding the fax options Forwarding a faxResolution Delayed Send Faxing 142This option lets you send a fax at a later time or date Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressCreating an FTP shortcut using the printer control panel Scanning to an FTP address using the printer control panelScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning an FTP using the address bookScanning 145 Scanning to a computer using the Embedded Web Server Scanning to a computer or flash driveScanning 146 Click Scan Profile Create Scan ProfileSetting up Scan to Computer Click Next CloseUnderstanding the scan options Scanning to a flash driveThis option lets you type a file name for the scan image Scanning 149 Scan Preview Understanding the printer m enus Menus listUnderstanding the printer menus 151 Default Source menu Configure MP menuPaper menu Understanding the printer menus 152Paper Size/Type menu Understanding the printer menus 153Tray x Size Tray x TypeUnderstanding the printer menus 154 MP Feeder SizeMP Feeder Type Understanding the printer menus 155 Manual Paper SizeManual Paper Type Manual Envelope SizeSubstitute Size menu Paper Texture menuUnderstanding the printer menus 156 Understanding the printer menus 157 Paper Weight menu Understanding the printer menus 158Understanding the printer menus 159 Paper Loading menu Understanding the printer menus 160Custom Types menu Custom Names menuUnderstanding the printer menus 161 Use Custom NameUniversal Setup menu Custom Scan Sizes menuUnderstanding the printer menus 162 Custom Scan SizeReports Menu Reports menuUnderstanding the printer menus 163 Network/Ports menu Active NIC menuUnderstanding the printer menus 164 Standard Network or Network x menu Understanding the printer menus 165To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 166 TCP/IP menu Understanding the printer menus 167IPv6 menu Understanding the printer menus 168Wireless menu To access the menu, navigate toNetwork/Ports Network x Network x Setup Wireless AppleTalk menuStandard USB menu Understanding the printer menus 170Activate View NameParallel x menu Understanding the printer menus 171Understanding the printer menus 172 Parallel BufferSerial x menu Understanding the printer menus 173Understanding the printer menus 174 Serial BufferUnderstanding the printer menus 175 Robust XONBaud Data BitsSmtp Setup menu Understanding the printer menus 176Edit Security Setups menu Security menuUnderstanding the printer menus 177 Miscellaneous Security Settings menu Edit Access ControlsLogin Restrictions Security Reset JumperConfidential Print menu Understanding the printer menus 179Disk Wiping menu Security Audit Log menuUnderstanding the printer menus 180 Set Date/Time menu Understanding the printer menus 181Settings menu General Settings menuUnderstanding the printer menus 182 Quiet Mode Run Initial setupUnderstanding the printer menus 183 ADF Loaded BeepUnderstanding the printer menus 184 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding the printer menus 185 Displayed InformationUnderstanding the printer menus 186 Home screen customizationDate Format Time FormatUnderstanding the printer menus 187 Understanding the printer menus 188 Understanding the printer menus 189 Error Recovery Print RecoveryUnderstanding the printer menus 190 Factory Defaults Understanding the printer menus 191Press Sleep Button Press and Hold Sleep ButtonCopy Settings menu Copy Settings menu items and descriptionsUnderstanding the printer menus 192 Understanding the printer menus 193 Understanding the printer menus 194 Fax Settings menu Fax Mode Analog Fax Setup menuGeneral Fax Settings Understanding the printer menus 195Understanding the printer menus 196 Fax Send Settings ResolutionUnderstanding the printer menus 197 Fax CoverUnderstanding the printer menus 198 Dial PrefixUnderstanding the printer menus 199 Fax Receive Settings Understanding the printer menus 200Understanding the printer menus 201 Fax Log Settings Speaker SettingsUnderstanding the printer menus 202 ‑mail Settings menu Ringer Volume‑mail Server Setup Answer OnUnderstanding the printer menus 204 FormatOrientation Text Default Text/Photo DefaultUnderstanding the printer menus 205 Jpeg QualityPhoto Default Understanding the printer menus 206‑mail images sent as Use Multi ‑Page TiffFTP Settings menu Understanding the printer menus 207Use cc/bcc Understanding the printer menus 208 Understanding the printer menus 209 Understanding the printer menus 210 File NameScan Settings Flash Drive menuUnderstanding the printer menus 211 Text or Photo Default Understanding the printer menus 212Print Settings Understanding the printer menus 213Copies Understanding the printer menus 214 Duplex BindingPaper Saver Ordering Paper Saver BorderPrint Settings Setup menuUnderstanding the printer menus 215 Understanding the printer menus 216 Print AreaDownload Target Resource SaveFinishing menu Understanding the printer menus 217Print Resolution Quality menuUnderstanding the printer menus 218 Separator SourceJob Accounting menu Understanding the printer menus 219Understanding the printer menus 220 Utilities menu Understanding the printer menus 221XPS menu PostScript menuUnderstanding the printer menus 222 PCL Emul menu Understanding the printer menus 223Understanding the printer menus 224 Tray RenumberHtml menu Understanding the printer menus 225Image menu Understanding the printer menus 226Help menu Understanding the printer menus 227Menu item Description Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Click Settings General Settings Eco‑Mode select a settingClick Settings General Settings Quiet Mode select a setting Saving energyAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 230Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings General SettingsSettings General Settings Screen Brightness RecyclingRecycling Lexmark products Recycling Lexmark packagingPage Securing the printer Statement of VolatilityErasing volatile memory Disposing of a printer hard diskUsing the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Securing the printer 237Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 238Cleaning the scanner glass Maintaining the printer 239Page Checking the status of parts and supplies Close the scanner coverFrom the home screen, touch Status/Supplies View Supplies Click Device Status More DetailsUsing genuine Lexmark parts and supplies Ordering parts and suppliesEstimated number of remaining pages Ordering toner cartridgesOrdering an imaging unit Maintaining the printer 243Regular cartridge Part nameOrdering a maintenance kit Lexmark Return Program fuser maintenance kit typeLexmark regular fuser maintenance kit type Lexmark ADF maintenance kitStoring supplies Replacing suppliesReplacing the toner cartridge Maintaining the printer 245Page Replacing the imaging unit Page Page Page Moving the printer Before moving the printerMaintaining the printer 251 Moving the printer to another location Shipping the printerMaintaining the printer 252 Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayClick Settings Print Settings Supply Notifications Notification DescriptionRestoring factory default settings Managing the printer 255Clearing jams Avoiding jamsLoad paper properly Clearing jams 256Understanding jam messages and locations Use recommended paperClearing jams 258 Area Area name Printer control panel message What to do‑page jam, lift front cover to remove cartridge Clearing jams 259Page Page ‑page jam, open upper rear door ‑page jam, open upper and lower rear door Page ‑page jam, remove standard bin jam ‑page jam, remove tray 1 to clear duplex ‑page jam, open tray x ‑page jam, clear manual feeder Page ‑page jam, open automatic feeder top cover y.xx Clearing jams 270Page Troubleshooting Understanding printer messagesTroubleshooting 273 Check tray x connectionClose door or insert cartridge Close top access cover Configuration change, some held jobs were not restoredDisk full, scan job canceled Close front doorError reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Disk must be formatted for use in this deviceFax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xyInstall duplex Install TrayInsert Tray Insufficient memory for Flash Memory Defragment operationInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory to collate job Insufficient memory, some Held Jobs were deletedTroubleshooting 279 Load paper source with paper size paper orientationLoad Manual Feeder with custom string paper orientation Load Manual Feeder with custom type name paper orientationTroubleshooting 280 Load Manual Feeder with paper size paper orientationMemory full, cannot print faxes Network x software error No analog phone line connected to modem, fax is disabledMemory full, cannot send faxes Non‑Lexmark supply type, see User’s Guide 33.xyParallel port x disabled Reinstall missing or unresponsive imaging unit 31.xyPaper changes needed Remove defective disk Remove packaging material, area nameRemove paper from standard output bin Replace all originals if restarting jobReplace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting jobRestore held jobs? Replace roller kitReplace separator pad Replace unsupported cartridge 32.xyScanner disabled by admin Scanner maintenance required soon, use ADF KitSerial option x error Serial port x disabledSome held jobs were not restored Standard network software errorStandard USB port disabled Too many disks installedUnsupported camera mode, unplug camera and change mode USB port x disabledToo many trays attached Tray x paper size unsupportedSolving printer problems Weblink server not set up. Contact system administratorBasic printer problems Printer is not respondingTroubleshooting 290 Hardware and internal option problems Troubleshooting 291Printer display is blank Cannot detect internal optionInternal Solutions Port does not operate correctly Troubleshooting 292Internal print server does not operate correctly Tray problems Troubleshooting 293Action Yes Step Problem is solved Go to step Step Problem is solved. Go to stepPaper feed problems Troubleshooting 294Settings General Settings Print Recovery USB/parallel interface card does not operate correctlyTroubleshooting 295 Action Yes Step Go to step Problem is solvedPaper frequently jams Paper jam message remains after jam is clearedSolving print problems Printing problemsTroubleshooting 296 Confidential and other held jobs do not printEnvelope seals when printing Error message about reading the flash drive appearsTroubleshooting 297 Troubleshooting 298 Incorrect characters printJob prints from the wrong tray or on the wrong paper Troubleshooting 299 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 300 Print jobs do not printTroubleshooting 301 Settings General Settings Print Recovery Page Protect OffPrint job takes longer than expected Troubleshooting 302 Printing slows downTray linking does not work Troubleshooting 303 Settings General Settings TimeoutsUnexpected page breaks occur Print quality problems Troubleshooting 304Characters have jagged or uneven edges Touch PCL Fonts or PostScript FontsTroubleshooting 305 Clipped pages or imagesTroubleshooting 306 Compressed images appear on printsGray background on prints Troubleshooting 307 Horizontal voids appear on printsTroubleshooting 308 Incorrect margins on printsTroubleshooting 309 Paper curlTroubleshooting 310 Printer is printing blank pagesTroubleshooting 311 Printer is printing solid black pagesPrint irregularities Troubleshooting 312 Troubleshooting 313 Print is too darkTroubleshooting 314 Print is too lightTroubleshooting 315 Troubleshooting 316 Repeating defects appear on printsTroubleshooting 317 Shadow images appear on printsTroubleshooting 318 Skewed printStreaked horizontal lines appear on prints Troubleshooting 319 Streaked vertical lines appear on printsTroubleshooting 320 Troubleshooting 321 Toner fog or background shading appears on printsToner rubs off Troubleshooting 322 Toner specks appear on printsTransparency print quality is poor Uneven print densityTroubleshooting 323 Vertical voids appear on printsSolving copy problems Troubleshooting 324Copier does not respond Partial document or photo copiesTroubleshooting 325 Poor copy qualityScanner unit does not close Advanced Options Advanced ImagingSolving fax problems Troubleshooting 327Caller ID is not shown Cannot send or receive a faxTroubleshooting 328 Troubleshooting 329 Troubleshooting 330 Can receive but not send faxesCan send but not receive faxes Click Settings Fax Settings Analog Fax Setup Settings General Settings Run initial setup YesSubmit Solving scanner problems Troubleshooting 332Received fax has poor print quality Cannot scan from a computer Partial document or photo scansTroubleshooting 334 Poor scanned image qualityTroubleshooting 335 Scan job was not successfulScanning takes too long or freezes the computer Stamp or OverwriteTroubleshooting 336 Scanner does not respondSolving home screen applications problems An application error has occurredTroubleshooting 337 Click Settings Apps Apps Management System tab LogTroubleshooting 338 Embedded Web Server does not openContacting customer support Tech Library MailLive chat Product information Edition notice340 NovemberTrademarks 341Modular component notice Licensing noticesNoise emission levels 342Product disposal Static sensitivity notice343 Temperature information Power consumptionProduct power consumption Laser noticeSleep Mode Hibernate ModeOff mode Mode Description Power consumption WattsIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference notice347 348 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada351 352 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 353Extent of limited warranty 354Patent acknowledgment Limitation of liabilityAdditional rights 355356 Symbols IndexNumerics Index 357Page Page FTP Page Page Page Page Page Page

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