Lexmark 2500 Series Scan troubleshooting, Poor copy quality, Partial document or photo copies

Poor copy quality

•	Blank pages	•	Skewed lines
•	Checkerboard pattern	•	Smudges
• Distorted graphics or pictures		•	Streaks
•	Missing characters	•	Unexpected characters
•	Faded print	• White lines in print

•Dark print

Check the control	If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
panel for any blinking
lights
Check ink	Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass	If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to	See “Improving print quality” on page 37.
improve print quality
Check quality of	If the quality of the original document is not satisfactory, try using a clearer version of the
original document	document or image.
Are you scanning from	If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper,
photo or glossy paper,	see “Removing image patterns from photos, magazines, or newspapers” in the “Scanning”
a magazine, or a	chapter of the User's Guide on the CD.
newspaper?
Check document	Make sure the document or photo is loaded facedown on the scanner glass in the lower
placement	right corner.

Partial document or photo copies

Check document placement

Check paper size

Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.

Make sure the paper size being used matches the size you selected.

Scan troubleshooting

•“Scanner does not respond” on page 49

•“Scan was not successful” on page 49

•“Scanning takes too long or freezes the computer” on page 49

•“Poor scanned image quality” on page 50

•“Partial document or photo scans” on page 50

Troubleshooting

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