Poor scanned image quality
Check the control panel for any blinking lights
Clean the scanner glass
Adjust the quality of the scan
Review steps to improve print quality
Are you scanning from photo or glossy paper, a magazine, or a newspaper?
Check quality of original document
Check document placement
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
If the scanner glass is dirty, gently wipe it with a clean,
1Load an original document facedown on the scanner glass.
2From the desktop,
3From the left pane of the Welcome screen, click Scan.
4Click Custom Settings.
5Select a higher scan resolution.
6Click Start.
See “Improving print quality” on page 37.
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing image patterns from photos, magazines, or newspapers” in the “Scanning” chapter of the User's Guide on the CD.
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Partial document or photo scans
Check document placement
Check paper size
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Make sure the paper size being used matches the size you selected.
Fax troubleshooting
Review the fax checklist
Make sure:
•The printer is connected to a computer that is equipped with a fax modem.
•The computer is connected to a working phone line.
•Both the printer and the computer are turned on.
For additional help when you are using a fax application, see the documentation that came with the fax application.
Jams and misfeeds troubleshooting
•“Paper jams” on page 51
•“Paper or specialty media misfeeds” on page 51
Troubleshooting
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