Printer does not feed paper, envelopes, or specialty media
Check for paper jams
Check media loading
Make sure the printer is set as the default printer and is not on hold or paused
Check for and clear any paper jams. For more information, see “Paper jams” on page 51.
•Verify that the specialty media is loaded correctly. For more information, see “Loading various paper types” in the “Loading paper and original documents” chapter of the User's Guide on the CD.
•Try loading one page, envelope, or sheet of specialty media at a time.
1 Click:
•For Windows XP Pro: Start Settings Printers and Faxes.
•For Windows XP Home: Start Control Panel Printers and Faxes.
•For Windows 2000: Start Settings Printers.
2
3Click Printer.
•Make sure no check mark appears next to Pause Printing.
•Make sure a check mark does appear next to Set As Default.
Banner paper jams
Clear banner paper jams
Review banner printing checklist
1Press 
to turn off the printer.
2Remove the jammed banner paper from the printer.
•Use only the number of sheets needed for the banner.
•Select the following settings to enable the printer to feed paper continuously without jamming:
1With a document open, click File Print.
2Click Properties, Preferences, Options, or Setup.
3Select the Paper Setup tab.
4From the Paper Size area, select Banner.
5Select Letter Banner or A4 Banner as the paper size.
6Select Portrait or Landscape.
7Click OK.
8Click OK or Print.
Troubleshooting
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