Troubleshooting, No Picture Power LED not lit

7.Troubleshooting & FAQs

7. Troubleshooting & FAQs

7.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

•Check the connectors. Make sure the USB cable is firmly connected to the monitor.

•Disconnect and reconnect the USB cable again.

•Check the condition of the USB cable. If the cable is frayed or damaged, replace the cable. If the connectors are soiled, wipe them with a clean cloth.

No Picture (The screen is blank, although the computer power is on)

•Make sure the USB cable is properly connected the computer.

•Make sure the computer is on and working.The computer may be in sleep or powersaving mode, or displaying a blank screen saver. Move the mouse to “wake up” the computer.

Picture blinking, unstable due to insufficient power supply

•5V/3A AC to DC adapter is used. Please refer to page 11 (AC to DC adapter information).

The picture “bounces” or moves in a wave-like pattern

•Move electrical devices that may cause electrical interference away from the monitor.

Cannot play DVDs using the Third-Party DVD player program

•Use the Media Player included in your operating system.

Visible signs of smoke or sparks

•Do not perform any troubleshooting steps

•Disconnect the monitor from mains power source immediately for safety

•Contact with Philips customer service representative immediately.

Imaging Problems

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

•Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen. “Burnin”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.

•Always activate a moving screen saver program when you leave your monitor unattended.

•Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

•Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty.

Image appears distorted.Text is fuzzy or blurred.

•Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

Green, red, blue, dark, and white dots appears on the screen

•The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.