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Lenovo Y460 manual Troubleshooting, OneKey Rescue System problems, Other problems

Models: Y460

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OneKey Rescue System problems

Chapter 5. Troubleshooting

OneKey Rescue System problems

Backup cannot be made.	• You are not currently using a Windows operating
	system.
	• There is not enough space to store the backed up
	data. You will need to free more hard disk space on
	your system partition (C drive).
Fail to restore system	• The system partition, such as the partition size or the
partition to factory default.	drive capacity of C, has been modified.

Other problems
The computer does not	• To turn off your computer, press and hold the power
respond.	button for 4 seconds or more. If the computer still does
	not respond, remove the AC adapter and the battery.
	• Your computer might lock when it enters sleep mode
	during a communication operation.

The computer does not start from the desired device.

•See the Boot menu of BIOS Setup Utility. Make sure that Boot priority order in BIOS Setup Utility is set so that the computer starts from the device you want.

•Also make sure that the device from which the computer starts is enabled. In the Boot menu in BIOS Setup Utility, make sure that the device is included in the Boot priority order list.

•Press F2 when the Lenovo logo appears on the screen while the computer is starting up to select the device you want the computer starts from.

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Lenovo Y460 manual Troubleshooting, OneKey Rescue System problems, Other problems

Contents

User Guide Lenovo IdeaPad Y460First Edition Jan Copyright Lenovo Dear user Respective UsersExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 6. Upgrading and ContentsChapter 2. Learning the Chapter 4. OneKey RescueAppendix C. Lenovo limited ContentsAppendix F. Features and SpecificationsDanger Important safety informationImportant safety information „ Read this firstDanger Important safety informationUnpack Inspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damageDanger Important safety informationWorking place Do NOT use the computer in humid places such as a bathroomDanger Important safety informationOn using Use ONLY the power cord, power adapter and battery pack shipped with the computer and never use them with another productDo NOT wrap the power cord around the power adapter or other objects Important safety informationKeep the covers closed whenever the computer is plugged in Important safety informationService and upgrades viiiTop view Chapter 1. Getting to know your computerChapter 1. Getting to know your computer Speakers Power buttonBuilt-in microphone Wireless module antennas Computer display System status indicatorsbuttons Chapter 1. Getting to know your computerAmbient Light Sensor 10 Lenovo SlideNav bar Cap sensorRJ-45 port Left-side viewChapter 1. Getting to know your computer VGA port HDMI port Fan louversConnects to eSATA or USB devices Connects to USB devicesYour computer comes with an optical drive, such as a CD DVD drive adapter jack AC powerNote For details, see “Using AC adapter and battery” on page Chapter 1. Getting to know your computerSlide and release this switch to change the GPU switch specificwireless device switchChapter 1. Getting to know your computer Bottom viewChapter 1. Getting to know your computer Battery packBattery latch- spring loaded Battery latch- manual„ Read the manuals Chapter 2. Learning the basics„ Connect to the power Install the battery packChapter 2. Learning the basics „ Configure the operating system„ Turn on the computer „ Putting your computer into sleep state or shutting it downChapter 2. Learning the basics „ Shutting down your computerChapter 2. Learning the basics Using AC adapter and battery„ Checking battery status „ Charging the batteryChapter 2. Learning the basics „ Removing the battery packChapter 2. Learning the basics „ Handling the batteryLeft click button Right click button Using the touchpadChapter 2. Learning the basics TouchpadTwo-Finger Scrolling „ GesturesChapter 2. Learning the basics Pinch zoomThree-Finger Flick Chapter 2. Learning the basicsPlace three fingers, slightly separated, down on the TouchPad surface „ Numeric keypad Using the keyboardChapter 2. Learning the basics Chapter 2. Learning the basics „ Function key combinationsFn + F8 Chapter 2. Learning the basicsFn + F6 Fn + F7Chapter 2. Learning the basics Special keys and buttonsa OneKey Rescue System button b Lenovo SlideNav bar Chapter 2. Learning the basicsNote For details, see the help file of Lenovo SlideNav Application c Cap Sensor buttons Volume Down buttonVolume Up button Chapter 2. Learning the basicsWireless communication indicator System status indicatorsHard disk drive indicator Bluetooth indicator Touchpad indicator„ Attaching a security lock not supplied Securing your computerChapter 2. Learning the basics Chapter 2. Learning the basics „ Using VeriFace„ Using passwords screen in BIOS setup utility„ Using media cards not supplied Connecting external devicesChapter 2. Learning the basics Removing a media card Chapter 2. Learning the basicsInserting a media card 1 Gently pull the dummy card out of the media card slotChapter 2. Learning the basics „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only Enabling Bluetooth communicationsGPU is short for graphics processing unit Chapter 2. Learning the basicsTo change the GPU, do the following Wired connection Chapter 3. Using the InternetCable „ Software configurationChapter 3. Using the Internet „ Hardware connectionWiMAX Wireless connectionChapter 3. Using the Internet Wi-FiSoftware configuration „ Using Wi-Fi/WiMax specific models onlyChapter 3. Using the Internet Enabling wireless connectionChapter 3. Using the Internet „ Using Mobile Broadband specific models onlyInserting the SIM card Chapter 3. Using the InternetTo insert the SIM card Removing the SIM card Chapter 3. Using the InternetNotched Corner Chapter 3. Using the Internet OneKey Rescue System Chapter 4. OneKey Rescue System„ Introduction For more instructions, see the help file of Lenovo OneKey Recovery „ Using Lenovo OneKey Recovery Within Windows operating systemChapter 4. OneKey Rescue System Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating systemFrequently Asked Questions Chapter 5. TroubleshootingHow can I install the device drivers? Chapter 5. TroubleshootingWhere are the recovery discs? Where can I find warranty information?What can I do if the backup process fails? Chapter 5. TroubleshootingWhen do I need to restore the system to the factory status? Chapter 5. Troubleshooting TroubleshootingDisplay problems Problems on changing graphics processing unit GPU Chapter 5. TroubleshootingYour screen saver or power management may be A Password problem Chapter 5. TroubleshootingIf you are outputting the screen to an external Fn+F8 Chapter 5. TroubleshootingKeyboard problems Sleep or hibernation problemsThe computer does not return from sleep mode and does not work Chapter 5. Troubleshootingwhen the volume is turned Chapter 5. TroubleshootingComputer screen problems Sound problemsA startup problem Chapter 5. TroubleshootingBattery problems A hard disk drive problemYou are not currently using a Windows operating Chapter 5. TroubleshootingOneKey Rescue System problems Other problemsDo not connect or disconnect any external device Chapter 5. TroubleshootingReplacing the battery Chapter 6. Upgrading and replacing devices„ To replace the battery Chapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing memory5 Remove the CPU/Memory compartment cover Chapter 6. Upgrading and replacing devices7 Insert the notched end of the DIMM into the socket Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing the hard disk driveHandling a hard disk drive 2 Close the computer display, and then turn the computer over 3 Remove the battery packChapter 6. Upgrading and replacing devices To replace the hard disk drive, do the following7 Take out the hard disk drive secured in a metal frame Chapter 6. Upgrading and replacing devices5 Remove the frame fixing screw 6 Pull the tab in the direction shown by arrowChapter 6. Upgrading and replacing devices A Reinstall the frame fixing screw B Reinstall the compartment coverChapter 6. Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and serviceCalling the customer support center The following items are not covered Appendix A. Getting help and serviceMachine Type and Model Appendix A. Getting help and serviceAppendix A. Getting help and service Lenovo warranty service telephone numbersGetting help around the world „ Be careful about where and how you work Appendix B. Use and care informationCaring for your computer Appendix B. Use and care information „ Notice of static-electricityAppendix B. Use and care information „ Be gentle with your computer„ For outdoor use „ Carry your computer properlyAppendix B. Use and care information Appendix B. Use and care information „ Handle storage media and drives properlyAppendix B. Use and care information „ Data safety„ Take care in setting passwords „ Other important tipsDo not modify or tape the latches to keep the display open or closed Appendix B. Use and care information„ Ergonomic information Accessibility and comfortAppendix B. Use and care information „ Questions about vision? „ What if you are traveling?Appendix B. Use and care information „ General tips for maintenance MaintenanceAppendix B. Use and care information Appendix B. Use and care information Update device drivers and BIOS when neededAppendix B. Use and care information „ Cleaning the cover of your computerAppendix B. Use and care information „ Cleaning your computer keyboardAppendix B. Use and care information „ Cleaning your computer display„ What this warranty covers Appendix C. Lenovo limited warranty„ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix C. Lenovo limited warranty Information.” Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Replacement of a product or part„ Your additional responsibilities Appendix C. Lenovo limited warranty„ Use of personal information Appendix C. Lenovo limited warranty „ What this warranty does not cover„ Limitation of liability Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Dispute resolution„ Other rights Appendix C. Lenovo limited warranty„ European Economic Area EEA Posta Kodu Tel Fax Appendix C. Lenovo limited warranty„ Lenovo Turkey address LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESIAppendix C. Lenovo limited warranty Warranty informationAppendix C. Lenovo limited warranty „ Types of warranty service1 Customer Replaceable Unit “CRU” Service 3 Courier or Depot Service Appendix C. Lenovo limited warranty2 On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service centerproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise Appendix C. Lenovo limited warranty5 Product Exchange Service Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUs Appendix D. Customer replaceable units CRUsLenovo United States, Inc 1009 Think Place - Building One Appendix E. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. Notices Appendix E. Notices „ Export classification noticeAppendix E. Notices ENERGY STAR model informationAppendix E. Notices Table 1. ENERGY STAR power-management features, by operating systemWindows „ Wireless interoperability Wireless related informationAppendix E. Notices Appendix E. Notices „ Usage environment and your healthAppendix E. Notices „ Safety information related to Mobile BroadbandAppendix E. Notices 3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do so„ Federal Communications Commission FCC Statement Electronic emissions noticesAppendix E. Notices Appendix E. Notices „ Industry Canada Class B Emission Compliance Statement„ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix E. Notices Deutschland Appendix E. NoticesAppendix E. Notices „ European Union Compliance Statement Class B Compliance„ Japanese VCCI Class B Statement „ Lenovo Product Service InformationAppendix E. Notices „ Korea Class B „ Japan Compliance Statement for Power line HarmonicsAppendix E. Notices „ General recycling statement Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı WEEE and recycling statementsAppendix E. Notices EU WEEE statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Japan recycling statementsAppendix E. Notices „ Disposing of a Lenovo Computer Components „ Disposing a Disused Battery Pack from Lenovo Notebook ComputersAppendix E. Notices Notice for users in the U.S.A Notice on deleting data from your hard diskAppendix E. Notices Appendix E. Notices Format your hard disk, using the software for initializing itSystem Appendix F. Features and SpecificationsModel Name IdeaPad Y460 Form FactorI/O Ports Appendix F. Features and SpecificationsLenovo IdeaPad VeriFace OneKey Index Index Index Warranty informationInteroperability LENOVO If your product is not working correctlyDO NOT RETURN IT TO THE STORE Lenovo China P/N 147003036 Printed in China New World. New Thinking.TM