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Lenovo Y460 manual Appendix A. Getting help and service, Machine Type and Model

Models: Y460

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Appendix A. Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo Y460 manual Appendix A. Getting help and service, Machine Type and Model

Contents

User Guide Lenovo IdeaPad Y460First Edition Jan Copyright Lenovo Dear user Respective UsersExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 6. Upgrading and ContentsChapter 2. Learning the Chapter 4. OneKey RescueAppendix C. Lenovo limited ContentsAppendix F. Features and SpecificationsDanger Important safety informationImportant safety information „ Read this firstDanger Important safety informationUnpack Inspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damageDanger Important safety informationWorking place Do NOT use the computer in humid places such as a bathroomDanger Important safety informationOn using Use ONLY the power cord, power adapter and battery pack shipped with the computer and never use them with another productDo NOT wrap the power cord around the power adapter or other objects Important safety informationKeep the covers closed whenever the computer is plugged in Important safety informationService and upgrades viiiTop view Chapter 1. Getting to know your computerChapter 1. Getting to know your computer Speakers Power buttonBuilt-in microphone Wireless module antennas Computer display System status indicatorsbuttons Chapter 1. Getting to know your computerAmbient Light Sensor 10 Lenovo SlideNav bar Cap sensorRJ-45 port Left-side viewChapter 1. Getting to know your computer VGA port HDMI port Fan louversYour computer comes with an optical drive, such as a CD DVD drive Connects to USB devicesConnects to eSATA or USB devices adapter jack AC powerNote For details, see “Using AC adapter and battery” on page Chapter 1. Getting to know your computerSlide and release this switch to change the GPU switch specificwireless device switchChapter 1. Getting to know your computer Bottom viewChapter 1. Getting to know your computer Battery packBattery latch- spring loaded Battery latch- manual„ Read the manuals Chapter 2. Learning the basics„ Connect to the power Install the battery packChapter 2. Learning the basics „ Configure the operating system„ Turn on the computer „ Putting your computer into sleep state or shutting it downChapter 2. Learning the basics „ Shutting down your computerChapter 2. Learning the basics Using AC adapter and battery„ Checking battery status „ Charging the batteryChapter 2. Learning the basics „ Removing the battery packChapter 2. Learning the basics „ Handling the batteryLeft click button Right click button Using the touchpadChapter 2. Learning the basics TouchpadTwo-Finger Scrolling „ GesturesChapter 2. Learning the basics Pinch zoomPlace three fingers, slightly separated, down on the TouchPad surface Chapter 2. Learning the basicsThree-Finger Flick Chapter 2. Learning the basics Using the keyboard„ Numeric keypad Chapter 2. Learning the basics „ Function key combinationsFn + F8 Chapter 2. Learning the basicsFn + F6 Fn + F7a OneKey Rescue System button Special keys and buttonsChapter 2. Learning the basics Note For details, see the help file of Lenovo SlideNav Application Chapter 2. Learning the basicsb Lenovo SlideNav bar c Cap Sensor buttons Volume Down buttonVolume Up button Chapter 2. Learning the basicsWireless communication indicator System status indicatorsHard disk drive indicator Bluetooth indicator Touchpad indicatorChapter 2. Learning the basics Securing your computer„ Attaching a security lock not supplied Chapter 2. Learning the basics „ Using VeriFace„ Using passwords screen in BIOS setup utilityChapter 2. Learning the basics Connecting external devices„ Using media cards not supplied Removing a media card Chapter 2. Learning the basicsInserting a media card 1 Gently pull the dummy card out of the media card slotChapter 2. Learning the basics „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only Enabling Bluetooth communicationsTo change the GPU, do the following Chapter 2. Learning the basicsGPU is short for graphics processing unit Wired connection Chapter 3. Using the InternetCable „ Software configurationChapter 3. Using the Internet „ Hardware connectionWiMAX Wireless connectionChapter 3. Using the Internet Wi-FiSoftware configuration „ Using Wi-Fi/WiMax specific models onlyChapter 3. Using the Internet Enabling wireless connectionChapter 3. Using the Internet „ Using Mobile Broadband specific models onlyTo insert the SIM card Chapter 3. Using the InternetInserting the SIM card Notched Corner Chapter 3. Using the InternetRemoving the SIM card Chapter 3. Using the Internet „ Introduction Chapter 4. OneKey Rescue SystemOneKey Rescue System Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Recovery Within Windows operating systemFor more instructions, see the help file of Lenovo OneKey Recovery Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating systemFrequently Asked Questions Chapter 5. TroubleshootingHow can I install the device drivers? Chapter 5. TroubleshootingWhere are the recovery discs? Where can I find warranty information?When do I need to restore the system to the factory status? Chapter 5. TroubleshootingWhat can I do if the backup process fails? Display problems TroubleshootingChapter 5. Troubleshooting Your screen saver or power management may be Chapter 5. TroubleshootingProblems on changing graphics processing unit GPU If you are outputting the screen to an external Chapter 5. TroubleshootingA Password problem Fn+F8 Chapter 5. TroubleshootingKeyboard problems Sleep or hibernation problemsThe computer does not return from sleep mode and does not work Chapter 5. Troubleshootingwhen the volume is turned Chapter 5. TroubleshootingComputer screen problems Sound problemsA startup problem Chapter 5. TroubleshootingBattery problems A hard disk drive problemYou are not currently using a Windows operating Chapter 5. TroubleshootingOneKey Rescue System problems Other problemsDo not connect or disconnect any external device Chapter 5. Troubleshooting„ To replace the battery Chapter 6. Upgrading and replacing devicesReplacing the battery Chapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing memory5 Remove the CPU/Memory compartment cover Chapter 6. Upgrading and replacing devices7 Insert the notched end of the DIMM into the socket Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices Handling a hard disk drive Replacing the hard disk driveChapter 6. Upgrading and replacing devices 2 Close the computer display, and then turn the computer over 3 Remove the battery packChapter 6. Upgrading and replacing devices To replace the hard disk drive, do the following7 Take out the hard disk drive secured in a metal frame Chapter 6. Upgrading and replacing devices5 Remove the frame fixing screw 6 Pull the tab in the direction shown by arrowChapter 6. Upgrading and replacing devices A Reinstall the frame fixing screw B Reinstall the compartment coverChapter 6. Upgrading and replacing devices Appendix A. Getting help and service Calling the customer support center Appendix A. Getting help and serviceGetting help on the Web The following items are not covered Appendix A. Getting help and serviceMachine Type and Model Appendix A. Getting help and serviceGetting help around the world Lenovo warranty service telephone numbersAppendix A. Getting help and service Caring for your computer Appendix B. Use and care information„ Be careful about where and how you work Appendix B. Use and care information „ Notice of static-electricityAppendix B. Use and care information „ Be gentle with your computerAppendix B. Use and care information „ Carry your computer properly„ For outdoor use Appendix B. Use and care information „ Handle storage media and drives properlyAppendix B. Use and care information „ Data safety„ Take care in setting passwords „ Other important tipsDo not modify or tape the latches to keep the display open or closed Appendix B. Use and care informationAppendix B. Use and care information Accessibility and comfort„ Ergonomic information Appendix B. Use and care information „ What if you are traveling?„ Questions about vision? Appendix B. Use and care information Maintenance„ General tips for maintenance Appendix B. Use and care information Update device drivers and BIOS when neededAppendix B. Use and care information „ Cleaning the cover of your computerAppendix B. Use and care information „ Cleaning your computer keyboardAppendix B. Use and care information „ Cleaning your computer display„ What this warranty covers Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information.” Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Replacement of a product or part„ Use of personal information Appendix C. Lenovo limited warranty„ Your additional responsibilities Appendix C. Lenovo limited warranty „ What this warranty does not cover„ Limitation of liability Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Dispute resolution„ European Economic Area EEA Appendix C. Lenovo limited warranty„ Other rights Posta Kodu Tel Fax Appendix C. Lenovo limited warranty„ Lenovo Turkey address LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESIAppendix C. Lenovo limited warranty Warranty information1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix C. Lenovo limited warranty 3 Courier or Depot Service Appendix C. Lenovo limited warranty2 On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center5 Product Exchange Service Appendix C. Lenovo limited warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUs Appendix D. Customer replaceable units CRUsMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix E. Notices Appendix E. Notices „ Export classification noticeAppendix E. Notices ENERGY STAR model informationWindows Table 1. ENERGY STAR power-management features, by operating systemAppendix E. Notices Appendix E. Notices Wireless related information„ Wireless interoperability Appendix E. Notices „ Usage environment and your healthAppendix E. Notices „ Safety information related to Mobile BroadbandAppendix E. Notices 3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do soAppendix E. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement Appendix E. Notices „ Industry Canada Class B Emission Compliance StatementAppendix E. Notices „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement Deutschland Appendix E. NoticesAppendix E. Notices „ European Union Compliance Statement Class B ComplianceAppendix E. Notices „ Lenovo Product Service Information„ Japanese VCCI Class B Statement Appendix E. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B „ General recycling statement Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı WEEE and recycling statementsAppendix E. Notices EU WEEE statementsAppendix E. Notices Japan recycling statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix E. Notices Notice on deleting data from your hard diskNotice for users in the U.S.A Appendix E. Notices Format your hard disk, using the software for initializing itSystem Appendix F. Features and SpecificationsModel Name IdeaPad Y460 Form FactorI/O Ports Appendix F. Features and SpecificationsLenovo IdeaPad VeriFace OneKey Index Index Interoperability Warranty informationIndex DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO Lenovo China P/N 147003036 Printed in China New World. New Thinking.TM