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Lenovo Y460 Troubleshooting, Where are the recovery discs?, How can I install the device drivers?

Models: Y460

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Chapter 5. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue System” on page 40.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 66 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 85.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is preinstalled with an operating system, Lenovo provides all the drivers you need in your hard disk.

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Lenovo Y460 manual Troubleshooting, Where are the recovery discs?, How can I contact the customer support center?

Contents

Lenovo IdeaPad Y460 User GuideFirst Edition Jan Copyright Lenovo Respective Users Dear userExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 4. OneKey Rescue ContentsChapter 2. Learning the Chapter 6. Upgrading andSpecifications ContentsAppendix F. Features and Appendix C. Lenovo limited„ Read this first Important safety informationImportant safety information DangerInspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damage Important safety informationUnpack DangerDo NOT use the computer in humid places such as a bathroom Important safety informationWorking place DangerUse ONLY the power cord, power adapter and battery pack shipped with the computer and never use them with another product Important safety informationOn using DangerImportant safety information Do NOT wrap the power cord around the power adapter or other objectsviii Important safety informationService and upgrades Keep the covers closed whenever the computer is plugged inChapter 1. Getting to know your computer Top viewSystem status indicators Speakers Power buttonBuilt-in microphone Wireless module antennas Computer display Chapter 1. Getting to know your computerCap sensor Chapter 1. Getting to know your computerAmbient Light Sensor 10 Lenovo SlideNav bar buttonsVGA port HDMI port Fan louvers Left-side viewChapter 1. Getting to know your computer RJ-45 portConnects to eSATA or USB devices Connects to USB devicesYour computer comes with an optical drive, such as a CD DVD drive Chapter 1. Getting to know your computer AC powerNote For details, see “Using AC adapter and battery” on page adapter jackswitch switch specificwireless device Slide and release this switch to change the GPUBottom view Chapter 1. Getting to know your computerBattery latch- manual Battery packBattery latch- spring loaded Chapter 1. Getting to know your computerInstall the battery pack Chapter 2. Learning the basics„ Connect to the power „ Read the manuals„ Putting your computer into sleep state or shutting it down „ Configure the operating system„ Turn on the computer Chapter 2. Learning the basics„ Shutting down your computer Chapter 2. Learning the basics„ Charging the battery Using AC adapter and battery„ Checking battery status Chapter 2. Learning the basics„ Removing the battery pack Chapter 2. Learning the basics„ Handling the battery Chapter 2. Learning the basicsTouchpad Using the touchpadChapter 2. Learning the basics Left click button Right click buttonPinch zoom „ GesturesChapter 2. Learning the basics Two-Finger ScrollingThree-Finger Flick Chapter 2. Learning the basicsPlace three fingers, slightly separated, down on the TouchPad surface „ Numeric keypad Using the keyboardChapter 2. Learning the basics „ Function key combinations Chapter 2. Learning the basicsFn + F7 Chapter 2. Learning the basicsFn + F6 Fn + F8Chapter 2. Learning the basics Special keys and buttonsa OneKey Rescue System button b Lenovo SlideNav bar Chapter 2. Learning the basicsNote For details, see the help file of Lenovo SlideNav Application Chapter 2. Learning the basics Volume Down buttonVolume Up button c Cap Sensor buttonsTouchpad indicator System status indicatorsHard disk drive indicator Bluetooth indicator Wireless communication indicator„ Attaching a security lock not supplied Securing your computerChapter 2. Learning the basics screen in BIOS setup utility „ Using VeriFace„ Using passwords Chapter 2. Learning the basics„ Using media cards not supplied Connecting external devicesChapter 2. Learning the basics 1 Gently pull the dummy card out of the media card slot Chapter 2. Learning the basicsInserting a media card Removing a media cardEnabling Bluetooth communications „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only Chapter 2. Learning the basicsGPU is short for graphics processing unit Chapter 2. Learning the basicsTo change the GPU, do the following Chapter 3. Using the Internet Wired connection„ Hardware connection „ Software configurationChapter 3. Using the Internet CableWi-Fi Wireless connectionChapter 3. Using the Internet WiMAXEnabling wireless connection „ Using Wi-Fi/WiMax specific models onlyChapter 3. Using the Internet Software configuration„ Using Mobile Broadband specific models only Chapter 3. Using the InternetInserting the SIM card Chapter 3. Using the InternetTo insert the SIM card Removing the SIM card Chapter 3. Using the InternetNotched Corner Chapter 3. Using the Internet OneKey Rescue System Chapter 4. OneKey Rescue System„ Introduction For more instructions, see the help file of Lenovo OneKey Recovery „ Using Lenovo OneKey Recovery Within Windows operating systemChapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating system Chapter 4. OneKey Rescue SystemChapter 5. Troubleshooting Frequently Asked QuestionsWhere can I find warranty information? Chapter 5. TroubleshootingWhere are the recovery discs? How can I install the device drivers?What can I do if the backup process fails? Chapter 5. TroubleshootingWhen do I need to restore the system to the factory status? Chapter 5. Troubleshooting TroubleshootingDisplay problems Problems on changing graphics processing unit GPU Chapter 5. TroubleshootingYour screen saver or power management may be A Password problem Chapter 5. TroubleshootingIf you are outputting the screen to an external Sleep or hibernation problems Chapter 5. TroubleshootingKeyboard problems Fn+F8Chapter 5. Troubleshooting The computer does not return from sleep mode and does not workSound problems Chapter 5. TroubleshootingComputer screen problems when the volume is turnedA hard disk drive problem Chapter 5. TroubleshootingBattery problems A startup problemOther problems Chapter 5. TroubleshootingOneKey Rescue System problems You are not currently using a Windows operatingChapter 5. Troubleshooting Do not connect or disconnect any external deviceReplacing the battery Chapter 6. Upgrading and replacing devices„ To replace the battery Chapter 6. Upgrading and replacing devices Replacing memory Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices 5 Remove the CPU/Memory compartment coverChapter 6. Upgrading and replacing devices 7 Insert the notched end of the DIMM into the socketChapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing the hard disk driveHandling a hard disk drive To replace the hard disk drive, do the following 3 Remove the battery packChapter 6. Upgrading and replacing devices 2 Close the computer display, and then turn the computer over6 Pull the tab in the direction shown by arrow Chapter 6. Upgrading and replacing devices5 Remove the frame fixing screw 7 Take out the hard disk drive secured in a metal frameA Reinstall the frame fixing screw B Reinstall the compartment cover Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and serviceCalling the customer support center Appendix A. Getting help and service The following items are not coveredAppendix A. Getting help and service Machine Type and ModelAppendix A. Getting help and service Lenovo warranty service telephone numbersGetting help around the world „ Be careful about where and how you work Appendix B. Use and care informationCaring for your computer „ Notice of static-electricity Appendix B. Use and care information„ Be gentle with your computer Appendix B. Use and care information„ For outdoor use „ Carry your computer properlyAppendix B. Use and care information „ Handle storage media and drives properly Appendix B. Use and care information„ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use and care informationAppendix B. Use and care information Do not modify or tape the latches to keep the display open or closed„ Ergonomic information Accessibility and comfortAppendix B. Use and care information „ Questions about vision? „ What if you are traveling?Appendix B. Use and care information „ General tips for maintenance MaintenanceAppendix B. Use and care information Update device drivers and BIOS when needed Appendix B. Use and care information„ Cleaning the cover of your computer Appendix B. Use and care information„ Cleaning your computer keyboard Appendix B. Use and care information„ Cleaning your computer display Appendix B. Use and care informationAppendix C. Lenovo limited warranty „ What this warranty covers„ What your service provider will do to correct problems „ How to obtain warranty serviceAppendix C. Lenovo limited warranty Appendix C. Lenovo limited warranty Information.”„ Replacement of a product or part Appendix C. Lenovo limited warranty„ Your additional responsibilities Appendix C. Lenovo limited warranty„ Use of personal information „ What this warranty does not cover Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Limitation of liability„ Dispute resolution Appendix C. Lenovo limited warranty„ Other rights Appendix C. Lenovo limited warranty„ European Economic Area EEA LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESI Appendix C. Lenovo limited warranty„ Lenovo Turkey address Posta Kodu Tel FaxWarranty information Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Types of warranty service1 Customer Replaceable Unit “CRU” Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center Appendix C. Lenovo limited warranty2 On-site Service 3 Courier or Depot Serviceproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise Appendix C. Lenovo limited warranty5 Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUsLenovo United States, Inc 1009 Think Place - Building One Appendix E. NoticesMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. Notices „ Export classification notice Appendix E. NoticesENERGY STAR model information Appendix E. NoticesAppendix E. Notices Table 1. ENERGY STAR power-management features, by operating systemWindows „ Wireless interoperability Wireless related informationAppendix E. Notices „ Usage environment and your health Appendix E. Notices„ Safety information related to Mobile Broadband Appendix E. Notices3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do so Appendix E. Notices„ Federal Communications Commission FCC Statement Electronic emissions noticesAppendix E. Notices „ Industry Canada Class B Emission Compliance Statement Appendix E. Notices„ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie CanadaAppendix E. Notices Appendix E. Notices Deutschland„ European Union Compliance Statement Class B Compliance Appendix E. Notices„ Japanese VCCI Class B Statement „ Lenovo Product Service InformationAppendix E. Notices „ Korea Class B „ Japan Compliance Statement for Power line HarmonicsAppendix E. Notices WEEE and recycling statements Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı „ General recycling statementEU WEEE statements Appendix E. Notices„ Collecting and Recycling a Disused Lenovo Computer or Monitor Japan recycling statementsAppendix E. Notices „ Disposing of a Lenovo Computer Components „ Disposing a Disused Battery Pack from Lenovo Notebook ComputersAppendix E. Notices Notice for users in the U.S.A Notice on deleting data from your hard diskAppendix E. Notices Format your hard disk, using the software for initializing it Appendix E. NoticesForm Factor Appendix F. Features and SpecificationsModel Name IdeaPad Y460 SystemAppendix F. Features and Specifications I/O PortsLenovo IdeaPad VeriFace OneKey Index Index Index Warranty informationInteroperability LENOVO If your product is not working correctlyDO NOT RETURN IT TO THE STORE New World. New Thinking.TM Lenovo China P/N 147003036 Printed in China