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Lenovo Y460 Troubleshooting, A Password problem, If you are outputting the screen to an external

Models: Y460

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• If you are outputting the screen to an external

Chapter 5. Troubleshooting

The system cannot be	• If you are outputting the screen to an external
switched from highperform-	display through an HDMI cable, you might not be
ance GPU to power-saving	able to switch to power-saving GPU. Change the
GPU.	display device back to the LCD display of your
	notebook before you switch to power-saving GPU.

A Password problem

I forgot my password.	• If you forget your user password, you must take
	your computer to a Lenovo authorized servicer or a
	marketing representative to have the password
	changed.
	• If you forget your HDD password, a Lenovo
	authorized servicer cannot reset your password or
	recover data from the hard disk. You must take your
	computer to a Lenovo authorized servicer or a
	marketing representative to have the hard disk drive
	replaced. Proof of purchase is required, and a fee will
	be charged for parts and service.
	• If you forget your supervisor password, a Lenovo
	authorized servicer cannot reset your password. You
	must take your computer to a Lenovo authorized
	servicer or a marketing representative to have the
	system board replaced. Proof of purchase is
	required, and a fee will be charged for parts and
	service.

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Lenovo Y460 manual Troubleshooting, A Password problem, If you are outputting the screen to an external

Contents

Lenovo IdeaPad Y460 User GuideFirst Edition Jan Copyright Lenovo Respective Users Dear userExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 4. OneKey Rescue ContentsChapter 2. Learning the Chapter 6. Upgrading andSpecifications ContentsAppendix F. Features and Appendix C. Lenovo limited„ Read this first Important safety informationImportant safety information DangerInspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damage Important safety informationUnpack DangerDo NOT use the computer in humid places such as a bathroom Important safety informationWorking place DangerUse ONLY the power cord, power adapter and battery pack shipped with the computer and never use them with another product Important safety informationOn using DangerImportant safety information Do NOT wrap the power cord around the power adapter or other objectsviii Important safety informationService and upgrades Keep the covers closed whenever the computer is plugged inChapter 1. Getting to know your computer Top viewSystem status indicators Speakers Power buttonBuilt-in microphone Wireless module antennas Computer display Chapter 1. Getting to know your computerCap sensor Chapter 1. Getting to know your computerAmbient Light Sensor 10 Lenovo SlideNav bar buttonsVGA port HDMI port Fan louvers Left-side viewChapter 1. Getting to know your computer RJ-45 portYour computer comes with an optical drive, such as a CD DVD drive Connects to USB devicesConnects to eSATA or USB devices Chapter 1. Getting to know your computer AC powerNote For details, see “Using AC adapter and battery” on page adapter jackswitch switch specificwireless device Slide and release this switch to change the GPUBottom view Chapter 1. Getting to know your computerBattery latch- manual Battery packBattery latch- spring loaded Chapter 1. Getting to know your computerInstall the battery pack Chapter 2. Learning the basics„ Connect to the power „ Read the manuals„ Putting your computer into sleep state or shutting it down „ Configure the operating system„ Turn on the computer Chapter 2. Learning the basics„ Shutting down your computer Chapter 2. Learning the basics„ Charging the battery Using AC adapter and battery„ Checking battery status Chapter 2. Learning the basics„ Removing the battery pack Chapter 2. Learning the basics„ Handling the battery Chapter 2. Learning the basicsTouchpad Using the touchpadChapter 2. Learning the basics Left click button Right click buttonPinch zoom „ GesturesChapter 2. Learning the basics Two-Finger ScrollingPlace three fingers, slightly separated, down on the TouchPad surface Chapter 2. Learning the basicsThree-Finger Flick Chapter 2. Learning the basics Using the keyboard„ Numeric keypad „ Function key combinations Chapter 2. Learning the basicsFn + F7 Chapter 2. Learning the basicsFn + F6 Fn + F8a OneKey Rescue System button Special keys and buttonsChapter 2. Learning the basics Note For details, see the help file of Lenovo SlideNav Application Chapter 2. Learning the basicsb Lenovo SlideNav bar Chapter 2. Learning the basics Volume Down buttonVolume Up button c Cap Sensor buttonsTouchpad indicator System status indicatorsHard disk drive indicator Bluetooth indicator Wireless communication indicatorChapter 2. Learning the basics Securing your computer„ Attaching a security lock not supplied screen in BIOS setup utility „ Using VeriFace„ Using passwords Chapter 2. Learning the basicsChapter 2. Learning the basics Connecting external devices„ Using media cards not supplied 1 Gently pull the dummy card out of the media card slot Chapter 2. Learning the basicsInserting a media card Removing a media cardEnabling Bluetooth communications „ Connecting a universal serial bus USB device„ Connecting a Bluetooth device specific models only Chapter 2. Learning the basicsTo change the GPU, do the following Chapter 2. Learning the basicsGPU is short for graphics processing unit Chapter 3. Using the Internet Wired connection„ Hardware connection „ Software configurationChapter 3. Using the Internet CableWi-Fi Wireless connectionChapter 3. Using the Internet WiMAXEnabling wireless connection „ Using Wi-Fi/WiMax specific models onlyChapter 3. Using the Internet Software configuration„ Using Mobile Broadband specific models only Chapter 3. Using the InternetTo insert the SIM card Chapter 3. Using the InternetInserting the SIM card Notched Corner Chapter 3. Using the InternetRemoving the SIM card Chapter 3. Using the Internet „ Introduction Chapter 4. OneKey Rescue SystemOneKey Rescue System Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Recovery Within Windows operating systemFor more instructions, see the help file of Lenovo OneKey Recovery „ Using Lenovo OneKey Rescue System Without Windows operating system Chapter 4. OneKey Rescue SystemChapter 5. Troubleshooting Frequently Asked QuestionsWhere can I find warranty information? Chapter 5. TroubleshootingWhere are the recovery discs? How can I install the device drivers?When do I need to restore the system to the factory status? Chapter 5. TroubleshootingWhat can I do if the backup process fails? Display problems TroubleshootingChapter 5. Troubleshooting Your screen saver or power management may be Chapter 5. TroubleshootingProblems on changing graphics processing unit GPU If you are outputting the screen to an external Chapter 5. TroubleshootingA Password problem Sleep or hibernation problems Chapter 5. TroubleshootingKeyboard problems Fn+F8Chapter 5. Troubleshooting The computer does not return from sleep mode and does not workSound problems Chapter 5. TroubleshootingComputer screen problems when the volume is turnedA hard disk drive problem Chapter 5. TroubleshootingBattery problems A startup problemOther problems Chapter 5. TroubleshootingOneKey Rescue System problems You are not currently using a Windows operatingChapter 5. Troubleshooting Do not connect or disconnect any external device„ To replace the battery Chapter 6. Upgrading and replacing devicesReplacing the battery Chapter 6. Upgrading and replacing devices Replacing memory Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices 5 Remove the CPU/Memory compartment coverChapter 6. Upgrading and replacing devices 7 Insert the notched end of the DIMM into the socketChapter 6. Upgrading and replacing devices Handling a hard disk drive Replacing the hard disk driveChapter 6. Upgrading and replacing devices To replace the hard disk drive, do the following 3 Remove the battery packChapter 6. Upgrading and replacing devices 2 Close the computer display, and then turn the computer over6 Pull the tab in the direction shown by arrow Chapter 6. Upgrading and replacing devices5 Remove the frame fixing screw 7 Take out the hard disk drive secured in a metal frameA Reinstall the frame fixing screw B Reinstall the compartment cover Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices Appendix A. Getting help and service Calling the customer support center Appendix A. Getting help and serviceGetting help on the Web Appendix A. Getting help and service The following items are not coveredAppendix A. Getting help and service Machine Type and ModelGetting help around the world Lenovo warranty service telephone numbersAppendix A. Getting help and service Caring for your computer Appendix B. Use and care information„ Be careful about where and how you work „ Notice of static-electricity Appendix B. Use and care information„ Be gentle with your computer Appendix B. Use and care informationAppendix B. Use and care information „ Carry your computer properly„ For outdoor use „ Handle storage media and drives properly Appendix B. Use and care information„ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use and care informationAppendix B. Use and care information Do not modify or tape the latches to keep the display open or closedAppendix B. Use and care information Accessibility and comfort„ Ergonomic information Appendix B. Use and care information „ What if you are traveling?„ Questions about vision? Appendix B. Use and care information Maintenance„ General tips for maintenance Update device drivers and BIOS when needed Appendix B. Use and care information„ Cleaning the cover of your computer Appendix B. Use and care information„ Cleaning your computer keyboard Appendix B. Use and care information„ Cleaning your computer display Appendix B. Use and care informationAppendix C. Lenovo limited warranty „ What this warranty coversAppendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Appendix C. Lenovo limited warranty Information.”„ Replacement of a product or part Appendix C. Lenovo limited warranty„ Use of personal information Appendix C. Lenovo limited warranty„ Your additional responsibilities „ What this warranty does not cover Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Limitation of liability„ Dispute resolution Appendix C. Lenovo limited warranty„ European Economic Area EEA Appendix C. Lenovo limited warranty„ Other rights LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESI Appendix C. Lenovo limited warranty„ Lenovo Turkey address Posta Kodu Tel FaxWarranty information Appendix C. Lenovo limited warranty1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix C. Lenovo limited warranty Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center Appendix C. Lenovo limited warranty2 On-site Service 3 Courier or Depot Service5 Product Exchange Service Appendix C. Lenovo limited warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUsMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix E. Notices „ Export classification notice Appendix E. NoticesENERGY STAR model information Appendix E. NoticesWindows Table 1. ENERGY STAR power-management features, by operating systemAppendix E. Notices Appendix E. Notices Wireless related information„ Wireless interoperability „ Usage environment and your health Appendix E. Notices„ Safety information related to Mobile Broadband Appendix E. Notices3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do so Appendix E. NoticesAppendix E. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement „ Industry Canada Class B Emission Compliance Statement Appendix E. NoticesAppendix E. Notices „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement Appendix E. Notices Deutschland„ European Union Compliance Statement Class B Compliance Appendix E. NoticesAppendix E. Notices „ Lenovo Product Service Information„ Japanese VCCI Class B Statement Appendix E. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B WEEE and recycling statements Turkish statement of complianceTürkiye EEE Yönetmeliğine Uygunluk Beyanı „ General recycling statementEU WEEE statements Appendix E. NoticesAppendix E. Notices Japan recycling statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix E. Notices Notice on deleting data from your hard diskNotice for users in the U.S.A Format your hard disk, using the software for initializing it Appendix E. NoticesForm Factor Appendix F. Features and SpecificationsModel Name IdeaPad Y460 SystemAppendix F. Features and Specifications I/O PortsLenovo IdeaPad VeriFace OneKey Index Index Interoperability Warranty informationIndex DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO New World. New Thinking.TM Lenovo China P/N 147003036 Printed in China