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Lenovo Y460 manual Troubleshooting, Frequently Asked Questions

Models: Y460

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Chapter 5. Troubleshooting

Chapter 5. Troubleshooting

Frequently Asked Questions -------------------------------------------------

This section lists frequently asked questions and tell where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad Y460 Setup Poster.

What safety precautions should I follow when using my computer?

See “Important safety information” on page iii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use and care information” on page 71 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 99 of this guide.

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Lenovo Y460 manual Troubleshooting, Frequently Asked Questions

Contents

User Guide Lenovo IdeaPad Y460First Edition Jan Copyright Lenovo Dear user Respective UsersExplanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 2. Learning the ContentsChapter 4. OneKey Rescue Chapter 6. Upgrading andAppendix F. Features and ContentsSpecifications Appendix C. Lenovo limitedImportant safety information Important safety information„ Read this first DangerUnpack Important safety informationInspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damage DangerWorking place Important safety informationDo NOT use the computer in humid places such as a bathroom DangerOn using Important safety informationUse ONLY the power cord, power adapter and battery pack shipped with the computer and never use them with another product DangerDo NOT wrap the power cord around the power adapter or other objects Important safety informationService and upgrades Important safety informationviii Keep the covers closed whenever the computer is plugged inTop view Chapter 1. Getting to know your computerBuilt-in microphone Wireless module antennas Computer display Speakers Power buttonSystem status indicators Chapter 1. Getting to know your computerAmbient Light Sensor 10 Lenovo SlideNav bar Chapter 1. Getting to know your computerCap sensor buttonsChapter 1. Getting to know your computer Left-side viewVGA port HDMI port Fan louvers RJ-45 portConnects to USB devices Connects to eSATA or USB devicesYour computer comes with an optical drive, such as a CD DVD drive Note For details, see “Using AC adapter and battery” on page AC powerChapter 1. Getting to know your computer adapter jackwireless device switch specificswitch Slide and release this switch to change the GPUChapter 1. Getting to know your computer Bottom viewBattery latch- spring loaded Battery packBattery latch- manual Chapter 1. Getting to know your computer„ Connect to the power Chapter 2. Learning the basicsInstall the battery pack „ Read the manuals„ Turn on the computer „ Configure the operating system„ Putting your computer into sleep state or shutting it down Chapter 2. Learning the basicsChapter 2. Learning the basics „ Shutting down your computer„ Checking battery status Using AC adapter and battery„ Charging the battery Chapter 2. Learning the basicsChapter 2. Learning the basics „ Removing the battery packChapter 2. Learning the basics „ Handling the batteryChapter 2. Learning the basics Using the touchpadTouchpad Left click button Right click buttonChapter 2. Learning the basics „ GesturesPinch zoom Two-Finger ScrollingChapter 2. Learning the basics Three-Finger FlickPlace three fingers, slightly separated, down on the TouchPad surface Using the keyboard „ Numeric keypadChapter 2. Learning the basics Chapter 2. Learning the basics „ Function key combinationsFn + F6 Chapter 2. Learning the basicsFn + F7 Fn + F8Special keys and buttons Chapter 2. Learning the basicsa OneKey Rescue System button Chapter 2. Learning the basics b Lenovo SlideNav barNote For details, see the help file of Lenovo SlideNav Application Volume Up button Volume Down buttonChapter 2. Learning the basics c Cap Sensor buttonsHard disk drive indicator Bluetooth indicator System status indicatorsTouchpad indicator Wireless communication indicatorSecuring your computer „ Attaching a security lock not suppliedChapter 2. Learning the basics „ Using passwords „ Using VeriFacescreen in BIOS setup utility Chapter 2. Learning the basicsConnecting external devices „ Using media cards not suppliedChapter 2. Learning the basics Inserting a media card Chapter 2. Learning the basics1 Gently pull the dummy card out of the media card slot Removing a media card„ Connecting a Bluetooth device specific models only „ Connecting a universal serial bus USB deviceEnabling Bluetooth communications Chapter 2. Learning the basicsChapter 2. Learning the basics GPU is short for graphics processing unitTo change the GPU, do the following Wired connection Chapter 3. Using the InternetChapter 3. Using the Internet „ Software configuration„ Hardware connection CableChapter 3. Using the Internet Wireless connectionWi-Fi WiMAXChapter 3. Using the Internet „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Software configurationChapter 3. Using the Internet „ Using Mobile Broadband specific models onlyChapter 3. Using the Internet Inserting the SIM cardTo insert the SIM card Chapter 3. Using the Internet Removing the SIM cardNotched Corner Chapter 3. Using the Internet Chapter 4. OneKey Rescue System OneKey Rescue System„ Introduction „ Using Lenovo OneKey Recovery Within Windows operating system For more instructions, see the help file of Lenovo OneKey RecoveryChapter 4. OneKey Rescue System Chapter 4. OneKey Rescue System „ Using Lenovo OneKey Rescue System Without Windows operating systemFrequently Asked Questions Chapter 5. TroubleshootingWhere are the recovery discs? Chapter 5. TroubleshootingWhere can I find warranty information? How can I install the device drivers?Chapter 5. Troubleshooting What can I do if the backup process fails?When do I need to restore the system to the factory status? Troubleshooting Chapter 5. TroubleshootingDisplay problems Chapter 5. Troubleshooting Problems on changing graphics processing unit GPUYour screen saver or power management may be Chapter 5. Troubleshooting A Password problemIf you are outputting the screen to an external Keyboard problems Chapter 5. TroubleshootingSleep or hibernation problems Fn+F8The computer does not return from sleep mode and does not work Chapter 5. TroubleshootingComputer screen problems Chapter 5. TroubleshootingSound problems when the volume is turnedBattery problems Chapter 5. TroubleshootingA hard disk drive problem A startup problemOneKey Rescue System problems Chapter 5. TroubleshootingOther problems You are not currently using a Windows operatingDo not connect or disconnect any external device Chapter 5. TroubleshootingChapter 6. Upgrading and replacing devices Replacing the battery„ To replace the battery Chapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing memory5 Remove the CPU/Memory compartment cover Chapter 6. Upgrading and replacing devices7 Insert the notched end of the DIMM into the socket Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices Replacing the hard disk drive Chapter 6. Upgrading and replacing devicesHandling a hard disk drive Chapter 6. Upgrading and replacing devices 3 Remove the battery packTo replace the hard disk drive, do the following 2 Close the computer display, and then turn the computer over5 Remove the frame fixing screw Chapter 6. Upgrading and replacing devices6 Pull the tab in the direction shown by arrow 7 Take out the hard disk drive secured in a metal frameChapter 6. Upgrading and replacing devices A Reinstall the frame fixing screw B Reinstall the compartment coverChapter 6. Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the WebCalling the customer support center The following items are not covered Appendix A. Getting help and serviceMachine Type and Model Appendix A. Getting help and serviceLenovo warranty service telephone numbers Appendix A. Getting help and serviceGetting help around the world Appendix B. Use and care information „ Be careful about where and how you workCaring for your computer Appendix B. Use and care information „ Notice of static-electricityAppendix B. Use and care information „ Be gentle with your computer„ Carry your computer properly „ For outdoor useAppendix B. Use and care information Appendix B. Use and care information „ Handle storage media and drives properly„ Take care in setting passwords „ Data safety„ Other important tips Appendix B. Use and care informationDo not modify or tape the latches to keep the display open or closed Appendix B. Use and care informationAccessibility and comfort „ Ergonomic informationAppendix B. Use and care information „ What if you are traveling? „ Questions about vision?Appendix B. Use and care information Maintenance „ General tips for maintenanceAppendix B. Use and care information Appendix B. Use and care information Update device drivers and BIOS when neededAppendix B. Use and care information „ Cleaning the cover of your computerAppendix B. Use and care information „ Cleaning your computer keyboardAppendix B. Use and care information „ Cleaning your computer display„ What this warranty covers Appendix C. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty Information.” Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Replacement of a product or partAppendix C. Lenovo limited warranty „ Your additional responsibilities„ Use of personal information Appendix C. Lenovo limited warranty „ What this warranty does not cover„ Limitation of liability Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Dispute resolutionAppendix C. Lenovo limited warranty „ Other rights„ European Economic Area EEA „ Lenovo Turkey address Appendix C. Lenovo limited warrantyLENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESI Posta Kodu Tel FaxAppendix C. Lenovo limited warranty Warranty information„ Types of warranty service Appendix C. Lenovo limited warranty1 Customer Replaceable Unit “CRU” Service 2 On-site Service Appendix C. Lenovo limited warrantyUnder On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center 3 Courier or Depot ServiceAppendix C. Lenovo limited warranty product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovos expense, unless your Service Provider specifies otherwise5 Product Exchange Service Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUs Appendix D. Customer replaceable units CRUsAppendix E. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. Notices Appendix E. Notices „ Export classification noticeAppendix E. Notices ENERGY STAR model informationTable 1. ENERGY STAR power-management features, by operating system Appendix E. NoticesWindows Wireless related information „ Wireless interoperabilityAppendix E. Notices Appendix E. Notices „ Usage environment and your healthAppendix E. Notices „ Safety information related to Mobile BroadbandAppendix E. Notices 3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do soElectronic emissions notices „ Federal Communications Commission FCC StatementAppendix E. Notices Appendix E. Notices „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance StatementAppendix E. Notices Deutschland Appendix E. NoticesAppendix E. Notices „ European Union Compliance Statement Class B Compliance„ Lenovo Product Service Information „ Japanese VCCI Class B StatementAppendix E. Notices „ Japan Compliance Statement for Power line Harmonics „ Korea Class BAppendix E. Notices Türkiye EEE Yönetmeliğine Uygunluk Beyanı Turkish statement of complianceWEEE and recycling statements „ General recycling statementAppendix E. Notices EU WEEE statementsJapan recycling statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix E. Notices Notice on deleting data from your hard disk Notice for users in the U.S.AAppendix E. Notices Appendix E. Notices Format your hard disk, using the software for initializing itModel Name IdeaPad Y460 Appendix F. Features and SpecificationsForm Factor SystemI/O Ports Appendix F. Features and SpecificationsLenovo IdeaPad VeriFace OneKey Index Index Warranty information IndexInteroperability If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE Lenovo China P/N 147003036 Printed in China New World. New Thinking.TM