Chapter 11. Getting support

This chapter provides information about getting help and support from Lenovo.

•“Before you contact Lenovo” on page 155

•“Getting help and service” on page 155

•“Purchasing additional services” on page 157

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message? What is the error code, if any?

•What operating system are you using? Which version?

•Which software programs were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2012

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Lenovo T430SI, 2355AK4 manual Getting support, Before you contact Lenovo, Getting help and service
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T430S, T430SI, 2355AK4 specifications

Lenovo has long been a key player in the laptop market, providing robust machines that cater to business and professional needs. Among its impressive lineup are the Lenovo 2355AK4, T430SI, and T430S models, renowned for their performance, portability, and innovative features.

The Lenovo 2355AK4 is a laptop that emphasizes reliable performance. It is equipped with an Intel Core i5 processor, which delivers efficient multitasking and smooth operation for various applications. The 15.6-inch display offers a resolution sufficient for everyday tasks, making it ideal for professionals on the go. Its portability is enhanced by a lightweight design, allowing users to carry it without significant strain. The battery life is another strong point, providing extended usage to keep up with a busy schedule.

Next in line is the Lenovo T430SI, a model that stands out with its exceptional build quality and durability. This laptop is designed for intense use, making it suitable for professionals who need a device that can withstand the rigors of daily demands. The T430SI features a 14-inch display, combining portability with usability. One of its key characteristics is the inclusion of Intel's vPro technology, which enhances security and simplifies IT management. Additionally, the T430SI comes with a variety of connectivity options, including USB 3.0 ports and Thunderbolt, catering to various peripheral needs.

Finally, the Lenovo T430S is a more lightweight variant of the T430 series, prioritizing both performance and portability. It boasts an innovative design, featuring a 14-inch HD display that offers vibrant visuals and exceptional viewing angles. The T430S utilizes the latest Intel processors, ensuring powerful performance that is further supported by robust SSD options for faster data access. With a sleek profile and a weight of just over 3 pounds, this model is perfect for professionals who travel frequently.

In summary, the Lenovo 2355AK4, T430SI, and T430S boast features that cater to different professional needs. From the reliable performance of the 2355AK4 to the durability of the T430SI and the portability of the T430S, each model showcases Lenovo's commitment to providing innovative solutions for users requiring efficiency and versatility in their devices. Whether for business meetings, remote work, or on-the-go tasks, these laptops stand out as reliable companions for the modern professional.
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