–Ifyourcomputerusesdiscsastherecoverymedia,donotremovethediscfromthedriveuntil
promptedtodoso.
•Forsuspectedharddiskdriveissues,referto“Diagnosingproblems”onpage137priortocallingthe
CustomerSupportCenter.Ifyourcomputerdoesnotstartup,downloadthelestocreateabootable
self-testmediafromthefollowingWebsite:http://www.lenovo.com/hddtest.Runthetestandrecordany
messagesorerrorcodes.Ifthetestreturnsanyfailingerrorcodesormessages,calltheCustomerSupport
Centerwiththecodesormessagesandthecomputerinfrontofyou.Atechnicianwillassistyoufurther.
•Ifrequired,youcanndyourcountry'sCustomerSupportCenteratthefollowingWebaddress:
http://www.lenovo.com/support/phone.WhencallingtheCustomerSupportCenter,makesurethatyou
haveyourmachinemodeltype,serialnumber,andthecomputerinfrontofyou.Also,ifthecomputeris
producingerrorcodes,itishelpfultohavetheerr orscreenonorthemessagewrittendown.
Makingsuredevicedriversarecurrent
Devicedriversareprogramsthatcontaininstructionsfortheoperatingsystemabouthowtooperateor
“drive”acertainpieceofhardware.Eachhardwarecomponentonyourcomputerhasitsownspecicdriver.
Ifyouaddanewcomponent,theoperatingsystemneedstobeinstructedonhowtooperatethatpiece
ofhardware.Afteryouinstallthedriver,theoperatingsystemcanrecognizethehardwar ecomponent
andunderstandhowtouseit.
Note:Becausedriversareprograms,likeanyotherleonyourcomputer,theyaresusceptibletocorruption
andmightnotperformcorrectlyifcorruptionoccurs.
Itisnotalwaysnecessarytodownloadthelatestdrivers.However,youshoulddownloadthelatestdriver
foracomponentifyounoticepoorperformancefromthatcomponentorifyouaddedanewcomponent.
Thismighteliminatethedriverasthepotentialcauseoftheproblem.
GettingthelatestdriversfromtheWebsite
YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:
1.Gotohttp://www.lenovo.com/ThinkPadDrivers.
2.Ent ertheproductnumberofthecomputerorclickDetectmysystemonthescreen.
3.ClickDownloadsanddrivers.
4.F ollowthedirectionsonthescreenandinstallthenecessarysoftware.
GettingthelatestdriversusingSystemUpdate
TheSystemUpdatepr ogramhelpsyoukeepthesoftwareonyoursystemup-to-date.Updatepackagesare
storedonL enovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackagescan
containapplications,devicedrivers,UEFIBIOSashes,orsoftwareupdates.WhentheSystemUpdate
programconnectstotheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecogniz es
themachinetypeandmodelofyourcomputer ,theinstalledoperatingsystem,andthelanguageofthe
operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdateprogram
thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,oroptionalto
helpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownloadandinstall.
Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomaticallydownloadsand
installstheupdateswithoutanyfurtherinterventionfromyou.
TheSystemUpdateprogr amispreinstalledonyourcomputerandisreadytorun.Theonlyprerequisiteis
anactiveInternetconnection.Youcanstarttheprogrammanually,oryoucanusetheschedulefeature
toenabletheprogramtosearchforupdatesautomaticallyatspeciedintervals.Youalsocanpredene
scheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,orallupdates)
sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.
132UserGuide