Black Box SW725A-R4, SW722A-R4, KV3108SA-R4, SW721A-R4, SW724A-R4, SW723A-R4 manual Common Problems

Page 95

SERVSWITCH™

6.2 Common Problems

6.2.1A CPU CONNECTED TO YOUR SERVSWITCH OR A SUBMASTER DOESN’T BOOT, AND YOU

GET A KEYBOARD OR MOUSE ERROR

A. First make sure your ServSwitch and (if one is involved) your submaster are plugged in and powered up.

B. If the Switch and submaster are ON, check the master’s configuration. The keyboard and mouse settings for that CPU might not be correct.

C. If the configuration is OK, check your cables. Tighten any loose connections. If the keyboard and mouse strands of either the CPU cable or the MKM cable have been reversed, plug them into the proper ports.

D. If you don’t find a cable error, try swapping in different keyboards and/or mice one at a time. If the problem goes away when you substitute a device, the old one might have gone bad.

E. If swapping input devices doesn’t solve the problem, begin swapping your cables one at a time. If the problem goes away when you substitute a cable, the old cable is probably defective.

F. If swapping cables doesn’t solve the problem, try plugging the CPU into a different CPU port on the ServSwitch. If the CPU boots when it’s connected to a different port, the old port is probably defective.

G. If swapping ports doesn’t solve the problem, try plugging a known-good keyboard and mouse directly into the CPU that’s having the problem. If the CPU boots, the ServSwitch or submaster might be defective; call Black Box.

H. If the CPU still doesn’t boot, the CPU’s keyboard or mouse port (or other components) might be defective. (If the CPU’s power LED doesn’t light, the fuse on the CPU’s motherboard might be blown.) If you still have them, plug that CPU’s original monitor, keyboard, and mouse into it and try again. If the CPU does not boot with its original equipment, something in the CPU is defective; call the CPU’s manufacturer. If the CPU does boot, there is some kind of unusual mismatch between that CPU and the shared monitor, keyboard, or mouse; call Black Box for technical support.

72

Page 94 Page 96
Image 95
Page 94 Page 96
Contents Customer Support Information Step-By-Step Quick Install Guide for the ServSwitch Servswitch Quick Install Guide Attach your keyboard and mouse this way PS/2 equipment shown Connection sequence User-Station Connections PS/2 type user-station connections PC/AT type user-station connections RS/6000 type user-station connections SGI type user-station connections Cascade Connections Optional CPU Connections Servswitch Quick Install Guide PS/2 type CPU connections Servswitch Quick Install Guide PC/AT type CPU connections standard cable RS/6000 type CPU connections SGI type CPU connections RS-232 connection to DB9 male computer port FA042 Power Connection Page Copyright 2000. Black Box Corporation. All rights reserved SW721A-R4SW723A-R4 SW722A-R4SW724A-R4 KV3108SA-R4SW725A-R4 Welcome to the ServSwitchTM FamilyServswitch FCC/IC Statements Servswitch NOM Statement Contents Table of Contents Servswitch Appendix Standards SpecificationsSpecifications Maximum Altitude Complete Package Operating FeaturesIntroduction Servswitch Front Panel Front panel of a 2 to 1 ServSwitch SW721A-R4ON/OFF CPU N Rear PanelMonitor Equipment Requirements Cable RequirementsQuick Setup Guide InstallationInstallation Procedure Connecting Cpus Connecting Submasters Optional Kernel is bad, load new kernel through serial port Chapter Cascading in ServSwitch Systems Cable Requirements for Expansion Basic ServSwitch cascading Cascading with Matrix ServSwitch submasters Kernel is bad, load new kernel through serial port Installation Guidelines for Using the ServSwitch with Your Equipment Operation Hardware and Keyboard CommandsOperation Hardware and Keyboard Commands Monitor Video Quality vs. Distance for Original Serv Cables Video Quality vs. Distance for Coaxial Cables ServSwitch’s Keyboard Commands Keyboard-Command SummaryScan OFF Commands in Detail Scan Mode Reset Send Null Byte PS/2 Type Mice only Display Label Using the RS-232 Port Switching Ports Remotely Optional Upgrading the Firmware with Terminal-Emulation Software Receive successful Hit space to program Upgrading the Firmware with the DOS Copy Command Operation Hardware and Keyboard Commands Overview Operation On-Screen DisplayOperation On-Screen Display Configure system Configure SystemChanging the mouse type Servswitch Changing the maximum number of computers Configure System Expansion Units Configure System Scan Time Typematic Rate Configure computers Configure ComputersChanging a computer’s name Changing a CPU port’s keyboard mode Changing a CPU port’s mouse type Color Scheme Configure OverlayResolution Background Color and Text Color Configure Overlay Computer Label Show Computer Number 10. The Configure security Configure SecurityNew password 11. The computer select window Computer Select WindowRestoring Factory-Default Settings TroubleshootingCommon Problems YOU CAN’T Switch Ports from the Keyboard Servswitch Scans or Switches to Empty or Nonexistent Ports Your Mouse DOESN’T Move the POINTER/CURSOR Your ON-SCREEN Display is not Synchronized Shipping and Packaging Calling Black BoxKeyboard-Command Settings Appendix a Nvram Factory DefaultsOption Default setting On-Screen Configuration SettingsAccess time Seconds 16 hours, 39 minutes Appendix B Cable Product Codes Servswitch Appendix C Pinout of RS-232 Port Key Pressed on Scan Code LK461 Keyboard Appendix D The LK461 KeyboardFigure G-1. Rackmount assembly Appendix E Rackmounting ServSwitchPage

SW725A-R4, SW722A-R4, SW723A-R4, KV3108SA-R4, SW724A-R4 specifications

The Black Box SW721A-R4, SW724A-R4, KV3108SA-R4, SW723A-R4, and SW722A-R4 are cutting-edge network switches that cater to the demanding needs of modern data environments. These models are designed to provide high performance, reliability, and advanced features suitable for both enterprise-level deployments and smaller networks.

The SW721A-R4 and SW724A-R4 are primarily layer 2 switches that support essential networking protocols such as IEEE 802.1Q for VLAN tagging, ensuring secure and efficient traffic management. With robust forwarding capabilities, these switches boast high-speed Gigabit Ethernet ports, which enable seamless data transfer and reduce latency in data-driven applications. Their fanless design also ensures quiet operation, making them ideal for office settings and noise-sensitive areas.

Another noteworthy addition is the KV3108SA-R4, a versatile KVM switch that provides remote management capabilities. This model can control multiple servers and computers from a single console, allowing IT personnel to streamline operations and reduce physical space requirements. With support for high-resolution video output and an intuitive user interface, the KV3108SA-R4 enhances usability while maintaining efficiency in server management.

The SW723A-R4 and SW722A-R4 models further enhance network capabilities with their advanced Layer 3 functions. These switches support static routing and dynamic routing protocols, making them suitable for complex networking scenarios. They are equipped with a comprehensive set of security features, including port security and access control lists (ACLs), ensuring that sensitive information is well-protected against unauthorized access.

All of these Black Box models operate on advanced technologies such as QoS (Quality of Service), which helps prioritize critical traffic and ensures optimal performance during peak usage periods. Additionally, they support Power over Ethernet (PoE), enabling the powering of network devices such as IP cameras and VoIP phones without the need for additional electrical outlets.

In summary, the Black Box SW721A-R4, SW724A-R4, KV3108SA-R4, SW723A-R4, and SW722A-R4 represent a fusion of performance, versatility, and security in network infrastructure. These switches are perfect for businesses looking to enhance their connectivity solutions, ensuring that they can meet the demands of an increasingly digital world while maintaining high standards of efficiency and reliability.
Top Page Image Contents