Black Box SW722A-R4, KV3108SA-R4, SW721A-R4, SW724A-R4 YOU CAN’T Switch Ports from the Keyboard

Page 96

CHAPTER 6: Troubleshooting

6.2.2YOU CAN’T SWITCH PORTS FROM THE KEYBOARD

A. Can you do anything from the keyboard? If not, the keyboard strand of your MKM cable has probably come loose. Reconnect it.

B. The ServSwitch might have lost power for less than three seconds. (This can cause the keyboard to lock up.) Disconnect the keyboard and plug it back in.

C. The keyboard might simply have gotten a little off kilter. If the Switch can see the keyboard at all, try reinitializing the keyboard with the Reset command, [Ctrl] R (see Section 4.3.6).

D. The keyboard mode that the currently selected CPU port is set for might not match the mode that the CPU on that port expects. Use the on-screen display to change the port’s mode (see Section 5.3.2). Sometimes this situation can confuse the CPU or keyboard so badly that it is necessary to reboot the CPU or to reset the keyboard by unplugging it and plugging it back in.

E. For PS/2 type equipment, if the keyboard and mouse strands of either the CPU cable or the MKM cable have been reversed, plug them into the proper ports.

F. You might be using the keyboard incorrectly. Make sure to use the left Control key to start port-switching commands. Make sure to use the numeric keys at the top of the keyboard rather than the numeric keypad when you type in port numbers. Make sure to release the Control key before you start typing in a port number. Make sure you don’t wait too long before you enter a port number. Make sure you don’t accidentally hit keys such as Shift, Caps Lock, or Alt.

6.2.3CHARACTERS THAT YOU TYPE COME UP WRONG OR MISSING

The keyboard mode that the currently selected CPU port is set for might not match the mode that the CPU on that port expects. See item C under Section 6.2.2.

6.2.4YOU CAN’T SEEM TO SCAN OR SWITCH TO CERTAIN PORTS AT ALL

A. The “Maximum computers” setting is too low. (If any of the CPUs you can access are receiving garbage characters, this is a good indicator.) Set “Maximum computers” to match the number of CPUs in your system (see Section 5.2.3).

B. The “Expansion units” and/or Expansion width” setting is wrong. To reach all ports, set Units equal to the number of submasters in your system, and Width equal to the greatest number of CPUs you have on any submaster (see Sections 5.2.4 and 5.2.5).

73

Page 95 Page 97
Image 96
Page 95 Page 97
Contents Customer Support Information Step-By-Step Quick Install Guide for the ServSwitch Servswitch Quick Install Guide Attach your keyboard and mouse this way PS/2 equipment shown Connection sequence User-Station Connections PS/2 type user-station connections PC/AT type user-station connections RS/6000 type user-station connections SGI type user-station connections Cascade Connections Optional CPU Connections Servswitch Quick Install Guide PS/2 type CPU connections Servswitch Quick Install Guide PC/AT type CPU connections standard cable RS/6000 type CPU connections SGI type CPU connections RS-232 connection to DB9 male computer port FA042 Power Connection Page Copyright 2000. Black Box Corporation. All rights reserved Welcome to the ServSwitchTM Family SW721A-R4SW723A-R4 SW722A-R4SW724A-R4 KV3108SA-R4SW725A-R4Servswitch FCC/IC Statements Servswitch NOM Statement Contents Table of Contents Servswitch Appendix Specifications StandardsSpecifications Maximum Altitude Operating Features IntroductionComplete Package Servswitch Front panel of a 2 to 1 ServSwitch SW721A-R4 Front PanelON/OFF Rear Panel CPU NMonitor Cable Requirements Equipment RequirementsInstallation Quick Setup GuideInstallation Procedure Connecting Cpus Connecting Submasters Optional Kernel is bad, load new kernel through serial port Chapter Cascading in ServSwitch Systems Cable Requirements for Expansion Basic ServSwitch cascading Cascading with Matrix ServSwitch submasters Kernel is bad, load new kernel through serial port Installation Operation Hardware and Keyboard Commands Guidelines for Using the ServSwitch with Your EquipmentOperation Hardware and Keyboard Commands Monitor Video Quality vs. Distance for Original Serv Cables Video Quality vs. Distance for Coaxial Cables Keyboard-Command Summary ServSwitch’s Keyboard CommandsScan OFF Commands in Detail Scan Mode Reset Send Null Byte PS/2 Type Mice only Display Label Using the RS-232 Port Switching Ports Remotely Optional Upgrading the Firmware with Terminal-Emulation Software Receive successful Hit space to program Upgrading the Firmware with the DOS Copy Command Operation Hardware and Keyboard Commands Operation On-Screen Display OverviewOperation On-Screen Display Configure System Configure systemChanging the mouse type Servswitch Changing the maximum number of computers Configure System Expansion Units Configure System Scan Time Typematic Rate Configure Computers Configure computersChanging a computer’s name Changing a CPU port’s keyboard mode Changing a CPU port’s mouse type Configure Overlay Color SchemeResolution Background Color and Text Color Configure Overlay Computer Label Show Computer Number Configure Security 10. The Configure securityNew password Computer Select Window 11. The computer select windowTroubleshooting Restoring Factory-Default SettingsCommon Problems YOU CAN’T Switch Ports from the Keyboard Servswitch Scans or Switches to Empty or Nonexistent Ports Your Mouse DOESN’T Move the POINTER/CURSOR Your ON-SCREEN Display is not Synchronized Calling Black Box Shipping and PackagingAppendix a Nvram Factory Defaults Keyboard-Command SettingsOn-Screen Configuration Settings Option Default settingAccess time Seconds 16 hours, 39 minutes Appendix B Cable Product Codes Servswitch Appendix C Pinout of RS-232 Port Appendix D The LK461 Keyboard Key Pressed on Scan Code LK461 KeyboardAppendix E Rackmounting ServSwitch Figure G-1. Rackmount assemblyPage

SW725A-R4, SW722A-R4, SW723A-R4, KV3108SA-R4, SW724A-R4 specifications

The Black Box SW721A-R4, SW724A-R4, KV3108SA-R4, SW723A-R4, and SW722A-R4 are cutting-edge network switches that cater to the demanding needs of modern data environments. These models are designed to provide high performance, reliability, and advanced features suitable for both enterprise-level deployments and smaller networks.

The SW721A-R4 and SW724A-R4 are primarily layer 2 switches that support essential networking protocols such as IEEE 802.1Q for VLAN tagging, ensuring secure and efficient traffic management. With robust forwarding capabilities, these switches boast high-speed Gigabit Ethernet ports, which enable seamless data transfer and reduce latency in data-driven applications. Their fanless design also ensures quiet operation, making them ideal for office settings and noise-sensitive areas.

Another noteworthy addition is the KV3108SA-R4, a versatile KVM switch that provides remote management capabilities. This model can control multiple servers and computers from a single console, allowing IT personnel to streamline operations and reduce physical space requirements. With support for high-resolution video output and an intuitive user interface, the KV3108SA-R4 enhances usability while maintaining efficiency in server management.

The SW723A-R4 and SW722A-R4 models further enhance network capabilities with their advanced Layer 3 functions. These switches support static routing and dynamic routing protocols, making them suitable for complex networking scenarios. They are equipped with a comprehensive set of security features, including port security and access control lists (ACLs), ensuring that sensitive information is well-protected against unauthorized access.

All of these Black Box models operate on advanced technologies such as QoS (Quality of Service), which helps prioritize critical traffic and ensures optimal performance during peak usage periods. Additionally, they support Power over Ethernet (PoE), enabling the powering of network devices such as IP cameras and VoIP phones without the need for additional electrical outlets.

In summary, the Black Box SW721A-R4, SW724A-R4, KV3108SA-R4, SW723A-R4, and SW722A-R4 represent a fusion of performance, versatility, and security in network infrastructure. These switches are perfect for businesses looking to enhance their connectivity solutions, ensuring that they can meet the demands of an increasingly digital world while maintaining high standards of efficiency and reliability.
Top Page Image Contents