Black Box IC1002A, USB Directors RS-232, IC135A, IC1001A Troubleshooting, Using USB with Windows

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USB DIRECTORS RS-232

5.Troubleshooting

5.1Using USB with Windows 95

If you’re having difficulty installing or operating your USB Director RS-232 in a Windows 95 system, check the revision level of your copy of Windows 95. If you are using Windows 95 OSR2.1 or above, take the steps described in Sections 5.1.1 through 5.1.4. If not, you will need to upgrade to a more recent version of Windows.

5.1.1CHECKING FOR USB HARDWARE

To verify that the necessary USB host controller is installed in your system, make sure that your PC has USB connectors. If it doesn’t, your PC will not support USB regardless of which Windows version it’s running. You will need to purchase a PCI USB controller card.

If your PC has USB connectors, verify that the USB hardware is enabled in your system BIOS configuration. In some cases your manufacturer may have elected to ship your PC without the USB-support drivers installed. If the two USB-hardware listings that should be there (“root hub” and “host controller”—see Section 5.1.3) are absent in your Device Manager, you will need to upgrade to a more recent version of Windows.

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Contents USB Directors RS-232 FCC/IC RFI Statements USB Directors RS-232 NOM Statement USB Directors RS-232 Trademarks Contents Table of Contents Compliance SpecificationsSpecifications Weight Overview IntroductionComplete Package FeaturesInstalling the Hardware InstallationUSB Directors RS-232 Installing the Software Drivers Windows 98 or 98 SE, Windows CE, Windows ME Installation Windows NT Installation Windows Installation Operation Using the Edgeport Utility Program USB Directors RS-232 Using the USB Status Utility Viewer for Windows NT Using USB with Windows TroubleshootingTroubleshooting Determining the Level of USB Support Checking for Full USB Support in the Device Manager Determining WHY Support is not Present Troubleshooting Calling Black Box Shipping and Packaging Software Restrictions Page Page Copyright 2002. Black Box Corporation. All rights reserved