Xerox C15 Black area is not solid, Color Misregistration, Image Smear, Missing or light color

Printer Problems

Printer Operation Problems

See Table 5.1 for corrective actions when the printer will not print or when printed output is not what you expect.

Table 5.1 Printer operation problems

Problem	Description/Corrective Action
Black area is not solid	A solid black area prints with part of the area white.
black.	• Perform “Cleaning Print Cartridges” (page 4-7).
	• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
	to see if the black output is uniform. Refer to “Printing a Test Page” (page 3-7)
	and “Printing a Demo Page” (page 3-7).
	If this does not solve the problem, replace the print cartridge.
Color Misregistration	A color has shifted outside the designated area or has been superimposed over
	another color area.
	Perform “Print Cartridge Alignment” (page 5-8).
Image Smear	The ink is not sufficiently dry before the page is delivered to the output page.
	• Use the printer setting Activate Dry Delay Time to allow more time between
	prints to provide more time for drying. You can find this setting in the Printer
	Monitor under the Printer Care tab.
Missing or light color	When one or more colors are light or missing:
	• Perform “Cleaning Print Cartridges” (page 4-7).
	• Check if your print cartridge is out of ink. Print a Test Page and a Demo Page
	to see if a color is missing. Refer to “Printing a Test Page” (page 3-7) and
	“Printing a Demo Page” (page 3-7).
	If this does not solve the problem, replace the print cartridge.
	Table 5.1 Page 1 of 4

5-4 ❖ DocuPrint C15 Color Inkjet Printer User Guide