Xerox C15 manual Printer is not powered, Problems with, Connection to host

Page 62

Printer Problems

Table 5.1 Printer operation problems (continued)

Problem

Description/Corrective Action

 

 

Printer is not powered.

No power supply (The Indicator Light is not lit.)

 

1. Check that the printer is connected properly to the electrical power supply

 

socket, or try another outlet.

 

2. Press POWER.

 

If the problem persists, unplug the printer, disconnect it from your computer and

 

call the Xerox Customer Support Center.

 

 

Problems with

• Check that your interface cable is of the correct type. It must be a standard,

connection to host.

bi-directional IEEE 1284 B-type interface cable. If you have any doubts,

 

contact your computer dealer.

 

• Make sure you have secured the interface connectors properly both to the

 

printer and to the host.

 

• Make sure that bi-directional support for this printer is enabled.

 

- In Windows 95/98, check the Details tab/Spool settings.

 

- In Windows 3.1x, check the C15 Spool Manager settings.

 

• If you have an ECP-type computer, verify the printer port setting on it is LPT

 

Printer Port. If necessary, change this setting as follows:

 

1. Right click on the My Computer icon

 

2. Select Properties, then the Device Manager tab

 

3. Double click on Ports (COM&LPT)

 

4. Select Printer Port: LPTx

 

If Ports (COM&LPT) does not offer a standard LPTx port or if the selection of this

 

port does not solve your problem, you must change the LPT mode setting in your

 

computer BIOS to either [Standard] or [Bi-directional]. For further information on

 

the BIOS setting, refer to your computer documentation and/or contact your

 

computer dealer.

 

 

 

Table 5.1 Page 3 of 4

 

 

5-6 DocuPrint C15 Color Inkjet Printer User Guide

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Contents Xerox DocuPrint C15 Color Inkjet Printer User Guide Version Safety Information Contents Loading Print Media Maintaining the Printer TOC-4 Xerox DocuPrint C15 Color Inkjet Printer User Guide Safety Notes Symbols Electrical Safety Maintenance Safety Operational Safety Operational Safety Getting to Know Your Printer Introduction Printer Features Print Speed ResolutionResolutions with Selected Media Character Sets Character setsConnectivity Printer Driver Software Printer Components DocuPrint C15 printer componentsDocuPrint Documentation Printer Documentation DocuPrint C15 PrinterLoading Print Media Photographic Paper Transparencies Shirt Transfers Printer Capacity Main Tray Auxiliary TrayRecommended Media Manual Feeder SlotMedia Size Dimensions Media SizesMedia Size Dimensions Loading Media Loading the Main Tray Loading Standard Size MediaDo not overload the tray Loading Envelopes or Small Format Media Do not overload the tray Loading the Auxiliary Tray Standard Size Paper Envelopes Narrow MediaLoading Single Sheets Media Selection Tips Special Printing Media Shirt Transfers Photographic PaperTransparencies Printing Printer Driver Settings Driver FeaturesImage settings Paper source Operator Panel Features Shows the DocuPrint C15 Operator PanelPaper control Printer ButtonsPrinter on/off Print cartridge carriage Cleaning print cartridgesCleaning paper feed rollers MovementFlashing slowly Indicator LightLit Flashing rapidly Instructions on the Printer On the Printer Casing Inside of CoverMaintaining the Printer Print Cartridge Care Precautions Removing and Replacing Print Cartridges Removing and Replacing Print Cartridges Do not touch the copper contact area Removing and Replacing Print Cartridges Cleaning Print Cartridges Cleaning Print Cartridges Position, release and remove the print cartridge Cleaning Print Cartridges Troubleshooting Error Condition Indicators Printer Problems Color Misregistration Black area is not solidBlack Image SmearPrinter Monitor not No printer reactionPrinter Care functions ActiveConnection to host Printer is not poweredProblems with Did not print Power again Test Page or DemoPrint Cartridge Alignment Windows 95/98Windows NT Alignment Procedure Notes Printer Specifications Electrical PhysicalEnvironmental Speed/pages per Print addressibilityMaximum print Minute ppmMedia sizes Internal solutions Ports Printer softwarePaper output Printer memory InterfaceAppendix B Notices and Certifications B-1 Without an External Ethernet Adapter Installed Electronic Emission NoticesAppendix B Notices and Certifications B-3 Industry Canada Compliance Statement With an External Ethernet Adapter Installed Industry Canada Compliance Statement United Kingdom Telecommunications Act Energy Star Index Xerox DocuPrint C15 Color Inkjet Printer User GuideXerox DocuPrint C15 Color Inkjet Printer User Guide Xerox DocuPrint C15 Color Inkjet Printer User Guide Xerox DocuPrint C15 Color Inkjet Printer User Guide