7. Maintenance and support services
This chapter provides information on the services Xerox provides to help you keep your DocuPrint printer running efficiently. It describes the services available to you and how to take advantage of these services.
Note: The support services described in this chapter apply to the United States only. For information on the support services available internationally, consult your Xerox representative. 
Xerox Customer Services Support Center
Before calling your Customer Service Support Center, make sure you have tried the corrective actions described in the Xerox DocuPrint 96/4635/180 Troubleshooting Guide. If a problem persists, gather the necessary information and call your customer service support center (or contact your local Xerox operating company).
Refer to the Xerox DocuPrint 96/4635/180 Troubleshooting Guide chapter “Calling for service” for the information you should have ready when you call.
In the United States, call the following number to report DocuPrint hardware or software problems:
Note: This phone number is attached to your printer at installation time. 
XEROX DOCUPRINT 96/4635/180 IPS GUIDE TO PERFORMING ROUTINE MAINTENANCE |