Xerox 128 manual Solving print quality problems, Clearing paper jams

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Problem Solving

Solving print quality problems

A print quality problem means that the job was submitted successfully, but does not print correctly.

NOTE: If the Image Quality parameters are changed, you must restart or reboot the DocuSP software in order for the changes to take affect.

NOTE: The image quality default settings are optimized for the printer. If changes have been made, you can restore the factory installed defaults by selecting [Defaults]. Selecting [Reset] sets the image quality parameters to the most recently applied setting.

Clearing paper jams

The paper path is the route that materials (paper, transparencies, labels, and so on) follow through the printer from the feeder trays to the stacker bins, sample tray, or purge tray. Paper jams can occur at any stage of the paper path. After a paper jam the printer stops, and the following happens:

•If enabled, the Attention light flashes.

•Messages appear on the controller informing you of the paper jam and its location in the printer.

•Selecting the message displays a printer mimic graphic that shows the area of a paper jam and lists instructions for clearing the jam.

NOTE: It is important that you clear the sheets only in the areas indicated on the controller.

Checking job integrity following a paper jam

When printing resumes following a paper jam, there is a slight possibility that duplicate sheets may be printed or sheets may be missing from a job. For that reason, you should check job integrity after the job has been printed.

1.The printer offsets the first sheet printed following a paper jam. Locate that sheet in the stack.

2.Check the sheets immediately before and after the offset sheet to see if there are any missing or duplicate sheets in the output.

NOTE: A message may appear on the controller screen telling you that there is a suspected page delivery error and advising you to check the output.

4-6	DocuTech 128/155/180 HighLight Color Operator Guide

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Contents Operator USA Product Recycling and Disposal European UnionDomestic/Household Environment Professional/Business EnvironmentDocuTech 128/155/180 HighLight Color Operator Guide Table of Contents Problem Solving Technical informationService and supplies DocuTech 128/155/180 HighLight Color Operator Guide Introduction Conventions System safety Laser safetyOzone safety Operation safetyEuropean Union declaration of conformity Safety notices Electricity at Work Regulation UK RegulationCheck your understanding Would like to carry out my own safety tests on the Xerox Additional queriesEquipment in my premises Require records of all testsSafety notices Electronic reprographics process DocuSP controller DocuTech PrinterFunctional overview Optional ComponentsData stream resolution Data formats supportedPaper weights Stock specificationsSpecial stocks General paper characteristics Graphical user interface overviewSystem software and job flow JobInput queue DecomposerPrinter overview Output queuePrinter High volume printer Feeder/paper tray High volume printerIndicator Trays 3, 4, 5, and 6 high-capacity trays 2600 sheets eachReady to Open Please WaitSample tray Purge trayInverter feeder/stacker On stackersFeeder/stacker modules More High volume printer configurations Production publisher Convenience trayInterposer Interposer production publisher onlyFinisher BindexerStitcher Stacker BinderTop tray Bypass transportBypass transport on the High volume printer By 10 inch enablement kitBypass transport on the production publisher Paper pathsHigh volume printer paper path 11. Route of paper through the high volume printerSystem components Production publisher paper path Bypass transport paper pathHigh volume printer bypass transport paper path System System HardwareDocuSP controller Controller overviewAccessing DocuSP remotely Remote Workflow Moving the controllerTape drives overview Do notPeripheral cabinet 9-track and 18/36-track tape drives 14 -track cartridge tape drivePaper sizing and print speed 15. Peripheral cabinetSystem components System components Cleaning and maintenance overview Necessary PrecautionsFinisher precaution Routine maintenancePaper Storing paperRecommended temperature and humidity for Paper storage Conditioning paperPaper curl Paper conditioningAdding paper to tray 1 or Preparing the paper trayUsing the custom transfer assist blade Positioning the stackPaper Size Set Paper Size Adjusting for paper curl Measuring the paper curlMove green Decurler lever Adjusting the decurler lever Locating the decurler leverMaintaining the printer Replacing the black dry ink bottleReplace the black dry ink bottle Removing the empty bottle Replacing the highlight color container 10 Removing the paper seal11 Highlight color container Removing the CCU using the CCU cart Changing the highlight color Customer Changeable Units12 Leveling the cart 13 Unlatching the CCU Inserting a CCU 15 Closing the top cover17 Turning the backup roller handle Counterclockwise Removing the CCU using the service stand Storing the cart and CCU19 Unlatching the CCU Adding fuser shield 20 Removing the CCU from the printer21 Opening the fuser drawer 22 Preparing to add fuser blend 23 Adding the fuser blend Waste containers Replacing the 128/155/180 HLC developer waste containerReplacing the 128/155/180 toner waste bottle 26 Opening the HLC module door27 Flat cap on waste bottle Wire Module Removal and Replacement 29 Wire module retainer springsRoutinemaintenance Cleaning the system and its components Cleaning the 18/36-track cartridge tape driveCleaning the 26-track cartridge tape drive Cleaning the DVD driveCleaning the diskette drive Cleaning the sensors and the reflecting surfaces Cleaning the Q850 and Q861 sensor30 Area 4 and green handle Cleaning the Q1011/1009 sensor and mirror Cleaning the Q1106 and Q1166 sensorsCleaning the Q1107 sensor 33 Q1106 and Q1166 sensorsCleaning the Q1164 sensor 34 Q1107 sensorCleaning the display Cleaning the exterior surfaces of the systemClearing or cleaning the finisher sensors Clearing the Q1201 sensorClearing the Q1202 and Q1203 sensors 37 Locating the Q1201 sensor38 Locating the Q1202 and Q1203 sensors Cleaning the Q1222 and Q1210 sensors 40 Locating the Q1222 and Q1210 sensorsClearing the Q1205, Q1206, and Q1207 sensors 41 Locating the Q1222 and Q1210 sensorsClearing the Q1213 sensor 42 Locating the Q1205, Q1206, and Q1207 sensorsClearing the Q1221, Q1218, and Q1227 sensors 43 Q1213 sensorCleaning the binder 44 Locating the Q1221, Q1218, and Q1227 sensors45 Opening the binder drawer Cleaning the binder tape guides Cleaning the binder platenCleaning the flappers 48 Cleaning the binder platenCleaning the calipers 49 Cleaning the flappersClosing the binder Replacing the stitcher spool a51 Releasing the stitcher head 52 Removing the stitcher wire plug 53 Removing the wire from the tubing 55 The measuring bracket 57 Replacing the pin 58 Removing the paper wrapper Storing the binder tape reels 60 Storing binder tape in a cool, dry place Replacing the binder tape reel 62 Opening the binder drawer63 Removing the tape 65 Locking the reel 67 Threading the tape to the pressure roll Adjusting the binder tape registration 69 Cutting the tape70 Locating the binder tape knob 71 Adjusting the tape position up Routine maintenance How problems are displayed Printer faults and fault windowsResolving a processor problem When a fault occursResolving a processor problem ProblemSolving Sheets from the fuser ProblemSolving Solving print quality problems Clearing paper jamsChecking job integrity following a paper jam Area Area Area Area Using the pinch lever to access area 10 Area 11 all feeder/stackers 11 Area 12 all feeder/stackers Clearing paper jams in the Feeder/Stackers 12 Area14 Area 15 Area 16 Area Clearing a paper jam in the bypass transport 17 Area18 Area Clearing a misfeed feeder tray fault 19 AreaProblemSolving Incorrect paper size message Interposer problems Finisher problemsResolving a finisher problem Resolving a finisher problem Binder tape fault Stitcher spool a fault 23 Stitcher head release handle24 Removing the stitcher wire plug 25 Cutting the wire 27 Removing the wire fragments Customer Support Center Checking paper curl29 Location of printing system serial number Problem Solving DocuTech printer specifications Printer ratesPaper tray capacities All traysTechnical information Additional paper capacities InverterTop tray StackerPrinter satisfaction guides Stock storageImproving the feeding reliability Stitches per spoolStock satisfaction guides Satisfaction guide for paper trays 1Satisfaction guide for paper trays 3, 4, 5, Using various stocks Satisfaction guide for 2-sided printingSatisfaction guide for various stocks Stock Type Instructions for useTechnicalinformation Using non-standard stock Stock width impact on system performancePaper stock rotation BackgroundStock length impact on system performance Limitations Common US paper sizesOther paper sizes that can be rotated Finisher satisfaction guides 10. Stacker capacity11. Stitcher satisfaction guide 11. Stitcher satisfaction guide 12. Binder satisfaction guide13. Top tray satisfaction guide 13. Top tray satisfaction guide Xerox support services Customer supportSupplies service Operator trainingService and supplies Routine maintenance Meter reading and reportingConsumable supplies table Consumable supplies Transparencies LabelsGummed Black Cleaning Wire ModulesStitcher Wire Royal BlueSupplies checklist Description Quantity Date of order Ordered

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