Xerox 128 manual Resolving a processor problem, When a fault occurs

Problem Solving

When a fault occurs

When a fault occurs in the printer an indicator appears on the DocuSP Print Services window and a Printer Faults message appears.

NOTE: The printers also have an attention light on top of the finisher module. A flashing light indicates a fault requiring immediate attention; a steady light indicates a fault that can be cleared at a later time.

Refer to the on-line help or System Guide for additional information on printer faults.

Resolving a processor problem

If you have a recurring processor problem, perform the following activities:

• Find the problem in the Problem column of the problem solving charts below.

	• Follow the instructions in the Suggested solutions column of
	the problem solving charts in this guide.
	WARNING: Remember that the fuser and binder area surfaces
	are hot. Proceed with caution when clearing all jams.
	Table 4-1. Resolving a processor problem
Problem	Suggested Solution
Paper tray elevator	• Ensure that the stock is loaded properly in the paper trays, with the rear
fails to rise or lower	and side guides against the stock stack.
	• If the elevator fails to rise or lower in paper tray 1 or 2, latch the paper
	feeder by pressing down on the green dot inside the tray.
	• Do not slam the trays closed. Push the trays in slowly but firmly.
	• Ensure that all misfed stock has been removed from the immediate
	area of the paper trays.

4-2 DocuTech 128/155/180 HighLight Color Operator Guide