Xerox 128 manual Resolving a processor problem, When a fault occurs

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Problem Solving

When a fault occurs

When a fault occurs in the printer an indicator appears on the DocuSP Print Services window and a Printer Faults message appears.

NOTE: The printers also have an attention light on top of the finisher module. A flashing light indicates a fault requiring immediate attention; a steady light indicates a fault that can be cleared at a later time.

Refer to the on-line help or System Guide for additional information on printer faults.

Resolving a processor problem

If you have a recurring processor problem, perform the following activities:

• Find the problem in the Problem column of the problem solving charts below.

 

• Follow the instructions in the Suggested solutions column of

 

the problem solving charts in this guide.

 

WARNING: Remember that the fuser and binder area surfaces

 

are hot. Proceed with caution when clearing all jams.

 

Table 4-1. Resolving a processor problem

 

 

Problem

Suggested Solution

 

 

 

 

Paper tray elevator

• Ensure that the stock is loaded properly in the paper trays, with the rear

fails to rise or lower

and side guides against the stock stack.

 

• If the elevator fails to rise or lower in paper tray 1 or 2, latch the paper

 

feeder by pressing down on the green dot inside the tray.

 

• Do not slam the trays closed. Push the trays in slowly but firmly.

 

• Ensure that all misfed stock has been removed from the immediate

 

area of the paper trays.

 

 

4-2

DocuTech 128/155/180 HighLight Color Operator Guide

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Contents Operator USA Product Recycling and Disposal European UnionDomestic/Household Environment Professional/Business EnvironmentDocuTech 128/155/180 HighLight Color Operator Guide Table of Contents Problem Solving Technical informationService and supplies DocuTech 128/155/180 HighLight Color Operator Guide Introduction Conventions System safety Laser safetyOzone safety Operation safetyEuropean Union declaration of conformity Safety notices Electricity at Work Regulation UK RegulationCheck your understanding Would like to carry out my own safety tests on the Xerox Additional queriesEquipment in my premises Require records of all testsSafety notices Electronic reprographics process DocuSP controller DocuTech PrinterFunctional overview Optional ComponentsData stream resolution Data formats supportedSpecial stocks Paper weightsStock specifications General paper characteristics Graphical user interface overviewSystem software and job flow JobInput queue DecomposerPrinter Printer overviewOutput queue High volume printer Feeder/paper tray High volume printerIndicator Trays 3, 4, 5, and 6 high-capacity trays 2600 sheets eachReady to Open Please WaitSample tray Purge trayInverter feeder/stacker On stackersFeeder/stacker modules More High volume printer configurations Production publisher Convenience trayInterposer Interposer production publisher onlyStitcher FinisherBindexer Stacker BinderTop tray Bypass transportBypass transport on the High volume printer By 10 inch enablement kitBypass transport on the production publisher Paper pathsHigh volume printer paper path 11. Route of paper through the high volume printerSystem components Production publisher paper path Bypass transport paper pathHigh volume printer bypass transport paper path System System HardwareDocuSP controller Controller overviewAccessing DocuSP remotely Remote Workflow Moving the controllerTape drives overview Do notPeripheral cabinet 9-track and 18/36-track tape drives 14 -track cartridge tape drivePaper sizing and print speed 15. Peripheral cabinetSystem components System components Cleaning and maintenance overview Necessary PrecautionsFinisher precaution Routine maintenancePaper Storing paperRecommended temperature and humidity for Paper storage Conditioning paperPaper curl Paper conditioningAdding paper to tray 1 or Preparing the paper trayUsing the custom transfer assist blade Positioning the stackPaper Size Set Paper Size Adjusting for paper curl Measuring the paper curlMove green Decurler lever Adjusting the decurler lever Locating the decurler leverReplace the black dry ink bottle Maintaining the printerReplacing the black dry ink bottle Removing the empty bottle Replacing the highlight color container 10 Removing the paper seal11 Highlight color container Removing the CCU using the CCU cart Changing the highlight color Customer Changeable Units12 Leveling the cart 13 Unlatching the CCU Inserting a CCU 15 Closing the top cover17 Turning the backup roller handle Counterclockwise Removing the CCU using the service stand Storing the cart and CCU19 Unlatching the CCU Adding fuser shield 20 Removing the CCU from the printer21 Opening the fuser drawer 22 Preparing to add fuser blend 23 Adding the fuser blend Waste containers Replacing the 128/155/180 HLC developer waste containerReplacing the 128/155/180 toner waste bottle 26 Opening the HLC module door27 Flat cap on waste bottle Wire Module Removal and Replacement 29 Wire module retainer springsRoutinemaintenance Cleaning the system and its components Cleaning the 18/36-track cartridge tape driveCleaning the diskette drive Cleaning the 26-track cartridge tape driveCleaning the DVD drive Cleaning the sensors and the reflecting surfaces Cleaning the Q850 and Q861 sensor30 Area 4 and green handle Cleaning the Q1011/1009 sensor and mirror Cleaning the Q1106 and Q1166 sensorsCleaning the Q1107 sensor 33 Q1106 and Q1166 sensorsCleaning the Q1164 sensor 34 Q1107 sensorCleaning the display Cleaning the exterior surfaces of the systemClearing or cleaning the finisher sensors Clearing the Q1201 sensorClearing the Q1202 and Q1203 sensors 37 Locating the Q1201 sensor38 Locating the Q1202 and Q1203 sensors Cleaning the Q1222 and Q1210 sensors 40 Locating the Q1222 and Q1210 sensorsClearing the Q1205, Q1206, and Q1207 sensors 41 Locating the Q1222 and Q1210 sensorsClearing the Q1213 sensor 42 Locating the Q1205, Q1206, and Q1207 sensorsClearing the Q1221, Q1218, and Q1227 sensors 43 Q1213 sensorCleaning the binder 44 Locating the Q1221, Q1218, and Q1227 sensors45 Opening the binder drawer Cleaning the binder tape guides Cleaning the binder platenCleaning the flappers 48 Cleaning the binder platenCleaning the calipers 49 Cleaning the flappersClosing the binder Replacing the stitcher spool a51 Releasing the stitcher head 52 Removing the stitcher wire plug 53 Removing the wire from the tubing 55 The measuring bracket 57 Replacing the pin 58 Removing the paper wrapper Storing the binder tape reels 60 Storing binder tape in a cool, dry place Replacing the binder tape reel 62 Opening the binder drawer63 Removing the tape 65 Locking the reel 67 Threading the tape to the pressure roll Adjusting the binder tape registration 69 Cutting the tape70 Locating the binder tape knob 71 Adjusting the tape position up Routine maintenance How problems are displayed Printer faults and fault windowsResolving a processor problem Resolving a processor problemWhen a fault occurs ProblemSolving Sheets from the fuser ProblemSolving Checking job integrity following a paper jam Solving print quality problemsClearing paper jams Area Area Area Area Using the pinch lever to access area 10 Area 11 all feeder/stackers 11 Area 12 all feeder/stackers Clearing paper jams in the Feeder/Stackers 12 Area14 Area 15 Area 16 Area Clearing a paper jam in the bypass transport 17 Area18 Area Clearing a misfeed feeder tray fault 19 AreaProblemSolving Incorrect paper size message Resolving a finisher problem Interposer problemsFinisher problems Resolving a finisher problem Binder tape fault Stitcher spool a fault 23 Stitcher head release handle24 Removing the stitcher wire plug 25 Cutting the wire 27 Removing the wire fragments Customer Support Center Checking paper curl29 Location of printing system serial number Problem Solving DocuTech printer specifications Printer ratesPaper tray capacities All traysTechnical information Additional paper capacities InverterTop tray StackerPrinter satisfaction guides Stock storageImproving the feeding reliability Stitches per spoolStock satisfaction guides Satisfaction guide for paper trays 1Satisfaction guide for paper trays 3, 4, 5, Using various stocks Satisfaction guide for 2-sided printingSatisfaction guide for various stocks Stock Type Instructions for useTechnicalinformation Using non-standard stock Stock width impact on system performanceStock length impact on system performance Paper stock rotationBackground Limitations Common US paper sizesOther paper sizes that can be rotated Finisher satisfaction guides 10. Stacker capacity11. Stitcher satisfaction guide 11. Stitcher satisfaction guide 12. Binder satisfaction guide13. Top tray satisfaction guide 13. Top tray satisfaction guide Xerox support services Customer supportSupplies service Operator trainingService and supplies Consumable supplies table Routine maintenanceMeter reading and reporting Consumable supplies Gummed TransparenciesLabels Black Cleaning Wire ModulesStitcher Wire Royal BlueSupplies checklist Description Quantity Date of order Ordered
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