Xerox 2400, 4800 manual Contacting technical support, Country Telephone

Page 45

Troubleshooting and maintenance

NOTE: Files created by PaperPort are in a proprietary format (with a .max extension) and cannot be opened by other applications. If you decide to keep your scanned image files and want to be able to view them, you can use the PaperPort Viewer instead of the PaperPort application. To download the viewer, visit www.xeroxscanners.com.

You may see a note about missing software. Click [OK].

9.For Windows XP, click [Finish].

10.Close the Remove Programs From Your Computer window. Close the Control Panel.

11.Restart your computer.

Contacting technical support

Technical support is provided in English and German. Please see the chart below for contact telephone numbers.

Technischen Support ist auf Englisch und Deutsch. Die entsprechenden Telefonnummern finden Sie unten.

Country

Telephone

	Monday - Friday

UK		0800 0199689

Europe		00 800 6989 9689

Lines open Mon - Fri 09:00 - 17:30 GMT (excluding UK public holidays)

Solutions to most queries can be found on our website,

www.xeroxscanners.com. You can also complete our Technical

Support form to receive support via e-mail.

NOTE: Information about contacting Technical Support is subject to change. Please visit our Web site at www.xeroxscanners.com for the latest details.

4800/2400 Series Installation and User Guide

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Contents Installation User Page Table of Contents 4800/2400 Series Installation and User Guide Getting started with your new scanner Installing the scanner softwareConnecting the scanner Plug in the USB cable Getting the PaperPort software user’s guide Checking out your scannerIf the scanner is not properly connected Getting started with your new scanner Scanning by pressing the One Touch buttons Three ways to scanAbout the One Touch buttons Button Function Preconfigured SettingsScanning from the button panel on the screen Button Function Preconfigured SettingsPages setting is to scan as a bitmap for a single page item About the Configuration dialog boxSelect Configuration list Getting Help Selecting new options for the buttonsAdjusting scan settings and page settings Creating new configurationsThree ways to scan Three ways to scan Setting preferences Name of the button to receive new preferences Three ways to scan Scanning from the PaperPort software Using Twain and Scan Manager Pro21 Scan Manager Pro Three ways to scan Thumbnail image Bitmap icon Getting help with the PaperPort software Adjusting the settings on the Scan Manager ProSaving a new profile 25 Resolution settingsAdjusting the Resolution and Sharpness Adjusting the brightness and contrast Adjusting gamma, saturation, and color hue Adjusting output size Three ways to scan Saving a custom size Zooming in and out Scan Info boxSetting preferences Scanning 35mm slides and negatives Getting help with the Scan Manager ProBrief explanation Mask for 35mm slides Three ways to scan Three ways to scan Cleaning the scanner glass Installation troubleshootingHow to uninstall your scanner Uninstalling the One Touch softwareFor Windows 98, 98 SE, and ME For Windows 2000 and XP Select Uninstall Method windowUninstalling the PaperPort software Country Telephone Contacting technical support