Belkin F1DE101G user manual Remote mouse doesn’t work or is not synchronous, Login fails

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TROUBLESHOOTING

The remote mouse doesn’t work or is not synchronous.

Make sure the mouse settings match the mouse model.

The video quality is bad or the picture is grainy.

Try to correct the brightness and contrast settings until they are out of a range where the picture looks grainy. Use the auto adjustment feature to correct a flickering video.

Login fails.

Use the administrator account to log in and make sure your user name and password are correct.

The Remote Access window can’t connect to the RIPC.

A firewall may be preventing access. Make sure the TCP port numbers 443 or 80 are open for incoming TCP connection establishments.

No connection can be established to the RIPC.

Check to ensure that the network connection is working in general (ping the IP address of the RIPC). If not, check network hardware.

Is the RIPC powered on? Check whether the IP address of the RIPC and all other IP-related settings are correct.

Verify that all the IP infrastructure of your LAN, such as routers, etc., is correctly configured. Without a ping functioning, the RIPC will not work.

Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the RIPC’s system and not transmitted to the host.

Create a hot key command for this special function.

In the browser the RIPC pages are inconsistent or chaotic.

Make sure your browser cache settings are correct. Be especially careful that the cache settings are NOT set to “never check for newer pages”. Otherwise, the RIPC pages may be loading from your browser cache and not from the card.

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Contents OmniView Table of Contents Introduction Package ContentsFeature Overview Hardware Requirements Equipment RequirementsSoftware Requirements Specifications Serial 02 Port LAN Port Ripc DiagramsConnection LED Link/Activity LEDHardware Installation InstallationSerial Power Reset Connecting the Computer or KVM USB Powering Up the Ripc Initial Network Configuration Connecting the Ripc to the Network Video settings Remote AccessSync Configuration via serial Following interfaces are supported PrerequisitesFor a secure connection, you must enter Log Into the RipcMain Screen Log Out from the Ripc Control Host Remote AccessControl Description Options Port by sending the appropriate hot key to the KVM switchMonitor mode is currently active Auto AdjustSync Detect Remote Access OptionsPower Management Unit Ripc Mouse SynchronizationSpecial Mouse Driver Single Direct Mouse ModeBadly Adjusted Picture Limitations of the Mouse SynchronizationVideo Settings Http Port Ports & ProtocolsForce Https Https PortFirewall IP access control parametersSSL Certificate Request Certificate ManagementSee Figure below Certificate Request Required InformationSSL Certificate Signing Request Settings & Configuration NetworkRemote Access Settings Network Settings MenuRemote Access Options Table Users & Passwords Modify User Description Users & Passwords TableAdd User Delete UserSerial Port Settings Table Modem SettingsSerial Port Modem Options Table Keyboard/Mouse Options Table Keyboard/Mouse SettingsKVM Switches Syntax to define a new hot key is as follows FirmwareRipc Video Modes Update FirmwareTilde Hot Key TableGlossary What operating systems does the Ripc support? Does the Ripc work with non-Belkin KVM switches?Does the Ripc put any strain on the servers? Video quality is bad or the picture is grainy Login failsRemote Access window can’t connect to the Ripc Remote mouse doesn’t work or is not synchronousFCC Statement Belkin Corporation Limited Five-Year Product WarrantyCE Declaration of Conformity P74238-A