Belkin OmniView manual Ripm web pages are not displayed correctly

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5-0 Troubleshooting Guide

The RIPM web pages are not displayed correctly.

Check your browser’s cache settings. Make sure the cache settings are NOT set to “never check for newer pages”. Under that setting, the RIPM pages could be loaded from your browser cache and not from the RIPM, which may be causing the problem.

Windows XP does not awake from standby mode.

This is possibly a Windows XP problem. Try not to move the mouse pointer while XP switches into standby mode. Please consult the OS manual for additional information.

Every time I reopen the Remote Console dialog box, the mouse pointers are no longer synchronous.

Disable the setting “Automatically move mouse pointer to the default button of dialog boxes” in the mouse settings of your operating system.

The Remote Console remains black.

Check whether the RIPM is USB-powered only. If there is not enough power via USB, the Remote Console opens but remains black. Verify the RIPM settings on page 26 of this User Manual. Check that the video cables are securely connected.

The video data on the local monitor is surrounded by a black border.

This is not a failure. The local monitor is programmed to a fixed video mode that can be selected in the video settings of the RIPM. Refer to the “Remote Console Control Bar” section on page 23 of this User Manual.

I forgot my password. How can I reset the RIPM to factory defaults?

You can use the serial interface. For a detailed description, see the “Resetting the Remote IP Manager to Factory Settings” section on page 31 of this User Manual.

Please check www.belkin.com for additional troubleshooting and a list of hardware that is compatible with the RIPM.

Note: If any of these solutions do not remedy the situation, please call technical support at 1-800-2BELKIN.

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Contents OmniView Remote IP Manager Table of Contents Information Overview BIOS-Level Access Remote AccessDigital Users Web-Browser BasedFirmware Updates Video ResolutionAccount Management Event LogHardware Requirements Browsers Supported Resolution Support PowerAuthentication Support LED Indicators EnclosureBack of Unit Front of UnitInstallation See Fig Step Installing the Ripm into a Server RackStep Connecting your Console to the Ripm Option 2 Connecting the Ripm to a Computer Host System Option 1 Connecting the Ripm to a KVM Switch Host SystemStep Powering Up the Ripm Step Connecting the Mini-USB Cable to Support Virtual MediaDevice Setup Device-Setup Software Parameter Value Telnet Web InterfaceHttp//192.168.1.22 Remote ConsoleSync Mouse Auto-Adjust ButtonVideo Settings in Options Menu Remote IP Manager USB Interface Remote IP Manager Keyboard SettingsRemote-Mouse Settings Intelligent Sync Auto-Mouse-Speed and Mouse SynchronizationFast Sync Windows 2003 Server/XP Mouse Settings Host System Mouse SettingsSpecial Mouse Driver Active DesktopRecommended Mouse Settings Navigation Monitor Only Exclusive AccessOptions Mouse Handling ScalingLocal Cursor Video SettingsVideo Settings through the Html Front End Video Settings through the Remote Console Soft Keyboard Mapping SequenceShow MappingHot Keys Local KeyboardRemote Console Section Logout of the Remote IP Manager Resetting the Remote IP Manager to Factory SettingsTelnet Console KVM ConsoleRemote Console Preview TelnetMenu Options Upload a Floppy Image Floppy DiskCD-ROM Image Open and run the drive-redirection software Upload a CD-ROM ImageMenu Options Drive Redirection Write Support PortSecure Connection Force Read-Only Connections Disable Drive RedirectionOptions Floppy Images Creating an ImageUnix and UNIX-Like Operating Systems OS MS WindowsDd if=/dev/cdrom of=/tmp/cdrom.image CD-ROM/ISO 9660 Images Unix and UNIX-Like OSChange Password User Management UsersUser Console 4b. Start in Exclusive-Access Mode 3a. Default Java Virtual Machine JVMRemote Console Type 3b. Sun Microsystems Java Browser Plug-InConfirm keycode+-*keycode Remote Console Button KeysHost Interface Keyboard/MousePS/2 Keyboard Model USB Mouse TypeFixed Mouse Speed Mouse Speed Auto Mouse SpeedMiscellaneous Video Settings 2a. Noise Filter Local Video Port Settings Enable Local Video PortVideo 2b. Force Composite Sync Required for Sun ComputersKVM Ports Network Basic Network Settings 1a. IP Auto Configuration1d. Gateway IP Address 1e. Primary DNS Server IP Address2b. Http Port 2e. Enable Telnet Access2c. Telnet Port 2d. Bandwidth LimitDynamic DNS Scenario Dynamic DNSDynamic DNS Settiings Security 2d. IP/Mask 3a. Maximum Number of Failed Logins2f. Appending a Rule 2g. Inserting a RuleCertificate Certificate SettingsConfirm Challenge Password Challenge PasswordCommon Name Organizational UnitSerial Port Configuration or Console LoginModem Serial-Line SpeedModem Client IP Address Pass-Through Access to Serial Port via TelnetModem Server IP Address Ipmi over LAN Ipmi DisabledIntelligent Platform Management Interface Ipmi Date and Time Authentication 2c. Authentication Port Remote Authentication Dial In User Service Radius1f. User Search Sub-Filter 1g. Active Directory Domain2f. Retries 2e. Timeout2d. Accounting Port Event Log Targets 1a. Network File System NFS Logging EnabledEvent Log Event Log Assignments Snmp Logging EnabledDevice Information Event Log Update Firmware Unit Reset Remote mouse does not work or is not synchronous Login on the Ripm failsVideo quality is bad and/or grainy RIPM’s Remote Console window does not openRipm web pages are not displayed correctly Windows XP does not awake from standby modeFCC Statement How state law relates to the warranty Belkin B.V