The remote mouse does not work or is not synchronous.
First, check the VGA connection. Both the RIPM and the local monitor must support the same video resolution. Make sure that your mouse settings match your mouse model, i.e., PS/2 or USB. Also, the mouse model must be set on both the RIPM and the host (the computer connected to the RIPM) operating system. In some circumstances, the mouse synchronization process can produce errors. Please refer to the “Mouse, Keyboard, and Video Configuration” section in Chapter 3 for further explanation.
The video quality is bad and/or grainy.
Use the menu entry “Reset” to set the RIPM to its default values. Then, click the
Login on the RIPM fails.
Verify both your user login and your password. The default username is “administrator”, and the default password is “belkin”. Make sure that your web browser is configured to accept cookies.
The RIPM’s Remote Console window does not open.
Verify that Java has been loaded. A firewall may prevent access to the Remote Console. The TCP ports #80 (for HTTP) and #443 (for both HTTPS and RFB) must be open (the server providing the firewall must accept incoming TCP connections on these ports).
The Remote Console is unable to connect and displays a
Verify your hardware and network setup. If there is a proxy server between the RIPM and your host, then you may not be able to transfer the video data using RFB. Establish a direct connection between the RIPM and the client. In addition, check the settings of the RIPM and choose a different server port for RFB transfer. If you use a firewall, check the appropriate port for accepting connections. You may restrict these connections to the IP addresses used by the RIPM and your client.
No connection can be established to the RIPM.
Inspect your hardware. Is the RIPM attached to a power supply? Verify your network configuration (IP address, router). Send a “ping” request to the RIPM to find out whether the RIPM is reachable via network.
Special key combinations (e.g., ALT+F2, ALT+F3) are intercepted by the console system and not transmitted to the host.
Define a
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