IBM 8677 manual Appendix A. Getting help and technical assistance, Before you call

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Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional

information about IBM and IBM products, what to do if you experience a problem with your Eserver or IntelliStation® system, and whom to call for service, if it is

necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system is turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system.

vGo to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers.

vUse an IBM discussion forum on the IBM Web site to ask questions.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most Eserver and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about your IBM Eserver or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, README files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi/.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Eserver and IntelliStation products, services, and support. The address for IBM Eserver information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

© Copyright IBM Corp. 2002, 2003

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Contents Installation and User’s Guide Server Support ERserver Page Contents Chapter Sharing resources among the blade servers Configuring your BladeCenter unitAppendix A. Getting help and technical assistance Appendix C. Notices Vi BladeCenter Type 8677 Installation and User’s Guide Vii SafetyTo Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Safety Xii BladeCenter Type 8677 Installation and User’s Guide Introduction This Installation and User’s Guide provides information toFront About your documentation CD Using the IBM Documentation BrowserSystem requirements Starting the IBM Documentation BrowserRelated publications Using the search featureIntroduction Features and specifications Features and specificationsIBM Enterprise X-Architecture technology What your BladeCenter unit offersExpansion capabilities Hot-swap capabilitiesRedundant network connection capabilities Redundancy capabilitiesSystem-management capabilities Network environment supportReliability, availability, and serviceability CD-ROM Major components of the BladeCenter Type 8677 unitRear view Front viewBladeCenter Type 8677 Installation and User’s Guide Installing the BladeCenter unit in a rack Installing optionsInstallation guidelines Use safe practices when liftingHandling static-sensitive devices System reliability considerationsBladeCenter modules Installing and removing modulesModules Power modules Blower modules Installing a moduleInstalling options Removing a module Installing the acoustic module option Installing and removing the acoustic module optionRemoving the acoustic module option Installing and removing blade serversBlade server expansion options Installing a blade serverLabel Removing a blade server Input/output connectors Completing the installationKeyboard connector Video connectorMouse connector Remote management and console Ethernet connectorModule connectors Starting the BladeCenter unit BladeCenter unit power, controls, and indicatorsShutting down the BladeCenter unit BladeCenter components, controls, and LEDs Writeable area Rear system LED panel Module Ethernet activity System LED panel Configuring your BladeCenter unit Resolution Refresh rate Configuring the management module for remote access Setting up the remote connectionCabling the Ethernet port Ethernet link LEDCommunicating with the IBM Director software Verifying your Wake on LAN configuration Configuring Wake on LAN in the BladeCenter unitUsing the management and configuration program Linux-specific configurationStarting the management and configuration program Configuring the external Ethernet port Management and configuration program optionsConfiguring the internal Ethernet port Saving and restoring the configuration fileAbout the wizard Using IBM DirectorStarting the wizard Configuring a switch module Using Remote Deployment Manager Version 4.1 or laterSupporting Ethernet failover What to configureBladeCenter networking guidelines Configuring the Ethernet controllers in the blade serversGbps links L2 Switch Sharing resources among the blade servers BladeCenter Type 8677 Installation and User’s Guide Diagnostic tools overview Solving problemsMonitor problems Troubleshooting chartsManagement module problems Power problemsBlower module problems Light path diagnostics feature Options problemsLit LED Cause Action BladeCenter system LED panel Light path diagnostics LEDsLit LED Cause Action Power module Before you call Appendix A. Getting help and technical assistanceSoftware service and support Hardware service and support What this Warranty Does not Cover What this Warranty CoversPart 1 General Terms Part 1 General TermsWhat IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesLimitation of Liability Governing Law Part 2 Country-unique TermsJurisdiction United States Hong Kong S.A.R. of China and Macau S.A.R. of China Malaysia Following Terms Apply to ALL Emea Countries Arbitration The following is added under this heading Following Terms Apply to ALL EU Countries Following paragraphs are added to this section Egypt Hungary Slovakia Items for Which IBM is Not LiableWarranty Period Part 3 Warranty InformationTypes of Warranty Service Customer Replaceable Unit CRU ServiceCourier or Depot Service On-site ServiceCustomer Carry-In or Mail-In Service EU Country Telephone ListEdition notice Appendix C. NoticesImportant notes TrademarksProduct recycling and disposal Battery return program Federal Communications Commission FCC statement Electronic emission noticesIndustry Canada Class a emission compliance statement European Union EMC Directive conformance statementAppendix C. Notices Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix C. Notices BladeCenter Type 8677 Installation and User’s Guide Index RAS Index BladeCenter Type 8677 Installation and User’s Guide Page Part Number 59P6595
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