SATO 400e, 410e manual Printer Troubleshooting

Page 67

Unit 5: Troubleshooting

PRINTER TROUBLESHOOTING

TROUBLESHOOTING TABLE

IMAGE VOIDS

Damaged print head.

Replace print head.

 

 

Damaged electronics.

Replace circuit board.

 

 

Damaged or worn platen roller.

Replace platen roller.

 

 

Vertical line in printed image.

Dirty or defective print head.

 

 

LIGHT PRINT IMAGES

 

 

 

Low print head energy/darkness.

Adjust darkness control.

 

 

Low print head pressure.

Adjust head balance.

 

 

Foreign material on print head.

Clean print head and platen roller.

 

 

Poor head alignment.

Align print head as required.

 

 

Excessive print speed.

Reduce print speed setting.

 

 

UNEVEN PRINT DARKNESS

 

 

 

Unbalanced print head.

Ensure correct balance.

 

 

Worn platen roller.

Replace platen roller as required.

 

 

Dirty print head.

Clean as necessary.

 

 

SMEARED PRINT IMAGES

 

 

 

Poor label quality.

Use high quality label stock.

 

 

Foreign material on print head and platen

Clean print head and platen roller.

roller.

 

 

 

Foreign material on labels.

Use high quality label stock.

 

 

Excessive print head energy.

Adjust darkness control.

 

 

Excessive print speed.

Adjust as speed as required.

 

 

Excessive head pressure.

Adjust head balance.

 

 

NO LABEL MOVEMENT

 

 

 

Loose timing belt.

Ensure motor mount screws are tight, belt properly tensioned.

 

 

Incorrect label pitch sensor selected.

Select the correct label sensor type.

 

 

No voltage output.

Replace fuse on main circuit board. Test power supply and

 

replace as required.

 

 

Drive motor not operating.

Ensure wiring harness connection. Replace as necessary.

 

 

Defective main board.

Troubleshoot board and replacee as nwecessary.

 

 

SATO XL400-410e Operator Manual

PN 9001135A

Page 5-3

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Contents XL400e / XL410e Printers That may appear Table of Contents Operation TroubleshootingAdjustment Procedures MaintenancePN 9001135A Introduction Result in Presonal Injury About this Manual1a, Primary Components General DescriptionButtons & Switches Control Features2b, Control Features Page Technical Data Processing Physical CharacteristicsPower EnvironmentalCharacter Font Capabilities Interface Modules BAR Code CapabiltiesRegulatory Approvals Installation Unpacking and Parts Identification Unpacking & Parts IdentificationSite Location Printer InstallationMedia Selection 3a, Media Loading Media Loading3b, Media Loading 3d, Media Loading 3f, Media Loading Ribbon Loading4a, Ribbon Loading 4c, Ribbon Loading 4e, Ribbon Loading 4g, Ribbon Loading Interface Selection RS232C SpecificationsRS232 Serial Interface Host Connection DB9 Printer RS232C Serial Interface SignalsPIN Direction Signal Definition Cable Requirements DB9Init SpecificationsIEEE1284 Parallel Interface ACKLocal Area Network LAN Ethernet 802.11B Wireless80211B Wireless Specifications Universal Serial BUS USB AdapterACK/NAK Protocol Receive BufferPcmcia Memory Upgrade Accessories InstallationStacker Unit Label Stacker InstallationOperation DIP Switch Panels Printer ConfigurationOFF DSW1 Default SettingsDSW1 Configuration DSW1 Function DescriptionsDSW2 Function Descriptions DSW2 Default SettingsDSW2 Configuration ConfigurationDSW1 DSW3 Default SettingsFunction Description Normal Mode Configuration ModesTest Print Mode Test Print ModeAdvanced Mode Advanced ModeDefault Settings Mode Default Settings ModeDownload Font Deletion Status Description Acsii HEX Transfer Flash Memory Download ModeFlash Memory Download Mode User Download Mode User Download ModeHex Dump Mode HEX Dump ModeFeed Card ModeNon-Standard Clear Mode NON-STANDARD Clear Mode10a, Service Mode Test Print Service Mode10b, Service Mode Sensor Level 10c, Service Mode Pitch Offset 10d, Service Mode Cut Offset 10e, Service Mode Backfeed Offset 10f, Service Mode Counter Display NON-STANDARD Code Clear Normal ModeDefault Settings Mode Menu DescriptionFlash Memory & User Download Modes Advanced ModeUser Test Print Mode Card ModeService Mode Potentiometer DESCRIPTION/PROCEDURE Operational Adjustments11, Adjustment Panel 14a, Cutter Sensor Positioning Cutter Sensor Positioning15a, Tilting Operator Panel Operator PanelReloading Media Powering OFFPrinting Test PrintingTroubleshooting LED LCD Message Beep Remedy Error SignalsPrinter Troubleshooting Incorrect Label Positioning No Printed ImageMeandering Media Printer Creates a Blank LabelCHK Troubleshooting Step Interface TroubleshootingLAN Ehternet Interface Multimeter with Test Module Performance TestingMultimeter Alone Test Chart Module Dial Connector PIN FunctionHex Dump Mode Test Print TroubleshootingTest Label Printing Sample Test Label Sensor Locations Sensor LocationsMaintenance Damage Cleaning ProceduresFuse Replacement Replacement ProceduresPrint Head to Prevent Damage to ITS Elements Print Head ReplacementRibbon Roller Replacement Ribbon Roller ReplacementPrint Defects Relative Procedure Adjustment ProceduresPrint Head Balance Adjustment Print Head Balance AdjustmentPrint Head Alignment Print Head AlignmentPressure Roller Alignment Pressure Roller AlignmentPressure Roller Balance Pressure Roller BalanceRibbon Guide Adjustment Ribbon Guide Adjustment10, Ribbon Spindle Tensioning Ribbon Spindle TensioningMultimeter Alone Pitch Sensor Adjustment Label GAP & Center Hole MediaPitch Sensor Adjustment EYE-MARK Media 11, Test Module & Sensor Potentiometers Pitch Sensor Adjustment R-CORNER Media Pitch Sensor Adjustment Side Hole Media Jump Hole Sensor Adjustment VR3 Ribbon Sensor AdjustmentVR2 Cutter Sensor AdjustmentVR1 SG / HO

400e, 410e specifications

The SATO 410e and 400e are advanced thermal transfer printers designed for high-performance label printing in a variety of industries, including retail, logistics, and manufacturing. These models are renowned for their reliability, efficiency, and quality output, making them essential tools for businesses that demand precision and durability in their labeling processes.

One of the standout features of the SATO 410e and 400e is their exceptional print quality. They offer a resolution of up to 600 dpi, ensuring that even the most intricate details in barcodes, logos, and text are printed with clarity. This high resolution is crucial for applications that require precision, such as product labeling and inventory management.

The SATO 410e is equipped with an intuitive user interface that simplifies operation. Its LCD display provides real-time information about print status, and its control panel is designed for ease of navigation, reducing the learning curve for new users. On the other hand, the SATO 400e emphasizes compact design without compromising performance, making it an ideal choice for businesses with limited space or needing a mobile labeling solution.

Both models feature a robust set of connectivity options, including USB, Ethernet, and serial interfaces, allowing for seamless integration into existing IT infrastructures. This versatility makes them suitable for various deployment scenarios, whether used standalone or in networked environments.

In terms of speed, the SATO 410e and 400e are engineered to deliver rapid printing capabilities. The 410e can produce labels at a speed of up to 300 mm per second, while the 400e also showcases impressive speed without sacrificing quality. This capability is vital for high-volume printing tasks common in warehousing and distribution operations.

The technology behind these printers includes SATO’s innovative ARCP (Automatic Ribbon Control Path), which optimizes ribbon usage and minimizes waste, contributing to cost-effective printing solutions. Additionally, the SATO 410e and 400e support a wide range of media types and sizes, accommodating various labeling needs from small tags to large shipping labels.

Both models are also designed with durability in mind. They are built to withstand the rigors of industrial environments, ensuring longevity and consistent performance. With features like a strong casing and reliable internal components, users can expect these printers to maintain operational integrity even under demanding conditions.

In conclusion, the SATO 410e and 400e represent the pinnacle of label printing technology, combining high print quality, user-friendly interfaces, efficient connectivity, and robust performance. These printers are perfect for businesses looking to enhance their labeling processes and achieve operational excellence in their respective fields.