TRENDnet TEW-P1U1P manual Troubleshooting, Hardware & LAN Problems, Problem No, If using TCP/IP

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Chapter 8

8

Troubleshooting

This chapter describes some problem situations, which may arise, and the solutions to them.

Overview

If you encounter printing difficulties, please refer to the appropriate section.

If, after following the advice in these documents, the Wireless Print Server still does not function properly, please contact your dealer for further advice.

Hardware & LAN Problems

Problem No. 1 All the Wireless Print Server's LEDs are off.

Solution No. 1 Check the power supply or power connection.

Problem No. 2 Wireless Print Server's status light continuously stays lit.

Solution No. 2 Reset Wireless Print Server by unplugging the power supply and plugging it back in.

Problem No. 3 Wireless Print Server's status light and power light stay on continuously and do not turn off.

Solution No. 3 Reset the Wireless Print Server by unplugging the power supply or by pushing the reset push button, if fitted.

Problem No. 4

Solution No. 4

The Wireless Print Server unit can not be found on the LAN, so configuration is not possible.

If using the LAN connection, check the Hub or Switch. The link LED for the port to which the Wireless Print Server is connected should be ON. If it is Off, there is a problem in the network cable.

If using a Wireless - only network, the Printer Server must match the settings on other Wireless stations. Use the wired LAN connection to check the Wireless configuration.

Remember that you can’t just plug in the LAN cable. You must power off the Print Server, connect the LAN cable, then power on.

Check the LEDs on the Print Server.

In Infrastructure mode, either the LAN or WLAN LED should be On.

In Ad-hoc mode, both the LAN and WLAN LEDs should be On.

If using TCP/IP:

Ensure that there are no routers between the Wireless Print Server and the PC used for configuration.

Ensure that the PC used for configuration has the TCP/IP network protocol installed. Test its network connection by seeing if you can locate other LAN devices from the PC. (e.g. Use Network Neighborhood and try to browse the network.)

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Contents Page Table of Contents Special Features BiAdmin Management UtilityTroubleshooting Web-Based ManagementAppendix B Network Server Configuration Appendix a SpecificationsIntroduction FeaturesSafety Instructions Description Package ContentsDiagnostic Push Button LED IndicatorsTo restore the factory default settings To generate a Diagnostic print outProcedure LAN InstallationConfiguration Wireless Print ServerUsing the Windows Wizard ProcedureWireless Print Server Screen If the desired Wireless Print Server is not listedRequired configuration Wireless ConfigurationAd-hoc Mode Default Infrastructure Mode Printing Methods Client PC ConfigurationChecking your Network Protocols Windows Which printing method should I use?Page Windows Peer-to-peer Printing Windows 2000/XP SetupCreate new Port Screen On this screen, select Custom, and click the Settings button Ports Tab Bidirectional Support Installation Screen Windows 9x/ME SetupIf your Wireless Print Server is not listed PTP Printer Port SetupManagement Configure Printer PortPort Advanced Port OptionsBanner Retry IntervalNetwork Neighborhood Windows SMB PrintingSelect Start Settings Printers to open the Printers folder Capture Settings Windows 98/MEPrinting from MS-DOS Programs Capture Settings Windows 2000/XP Windows with Server-based Print Queues Advanced Setup and Management AppleTalk SetupMacintosh AppleTalk Software RequirementsChoose LPR Printers Using IP LPR printing SetupMacintosh OS Installation BiAdmin Management UtilityRequirements OperationIcons Device Status Device ListPrinter Status Upgrade ConfigurationWizard RefreshDiagnostics menu ConfigurationMenus Main MenuSystem Screen System TabTCP/IP Screen TCP/IP TabAppleTalk Screen AppleTalk TabNetBEUI Screen NetBEUI TabInternet Printing Screen Internet Printing TabPhysical Port Port TabLogical Port Selected Device Wireless TabChannel No WEP Encryption Link Info Screen Wireless Link Info ScreenPreparation Web-Based ManagementConfiguration Screens Connecting to the Wireless Print ServerAppleTalk NetBEUI Abort Job if ErrorDomain Name Response TimeConnection Password Configure ServerEnable Protocols Print Server NameWireless Configuration WEP Data Privacy ConfigurationServer Status Other ScreensPrinter Ports Logical PrintersIPP Server Configuration Special FeaturesInternet Printing Protocol IPP Installing from the CD-ROM IPP Client Setup Windows 95/98/Me/NT 4.0/XPInstalling using IPPCLIENT.EXE IPP Client Configuration Windows 95/98/ME/2000/XP/NTOpen the Printers folder Start Settings Printers Changing the IPP Port SettingsPort 2 if exists IPP Client Setup Windows 2000/XPUsing IPP Printers Internet Mail Printing Internet Wireless Print ServerSystem Requirements Mail ServerInternet Mail Printing Configuration User Software Installation User SoftwareUsing the new Port Checking the Printer Driver Printing through the InternetHardware & LAN Problems TroubleshootingProblem No All the Wireless Print Servers LEDs are off Problem NoProblem No My document didnt print to the right printer Problem No Why do I get an incorrect printout?Problem No My file doesnt print with the correct fonts Problem No My EPS file doesnt print with the correct fontsPage To remove an existing printer port installation Windows Printing ProblemsOpen Start Settings Control Panel Add/Remove Programs Page Then select File Properties Details Page General Specifications SpecificationsTEW-P1U1P Wireless Print Server Environmental SpecificationsProtocol Support Feature SupportGo to Start-Settings-Control Panel-Network Network Server ConfigurationWindows NT4.0 Server Adding TCP/IP Printing SupportWindows 2000 Message Windows 2000/2003 ServerOther Wireless Print Server Configuration Wireless Print Server IP Address ConfigurationUnix Systems LPD on IBM AIX LPD ConfigurationField Entry Action Sample Command ProcedureLPD on System Adding Remote PrintersLPD on Linux Select Control Panel, then Printer ConfigurationField Data Chown daemon /usr/spool/Spoolerdir LPD on BSDChmod 775 /usr/spool/Spoolerdir Chgrp daemon /usr/spool/SpoolerdirPrinting using LPD Overview Netware SystemsCreating an Ndps Manager Object At the Identification page, click the Printer Agent List Creating an Ndps Printer AgentSelect Remote LPR on IP in the Connection Type