Star Micronics 800C user manual Customer service information, Customer response

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Customer service information

In the event that you are experiencing some technical difficulty with your Star printer, please refer to Chapter 7 Maintenance & troubleshooting. That chapter provides you with easy methods to diagnose and resolve problems which you may encounter.

For further technical support, you should first contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use the phone numbers listed below based on the country which your Star printer was purchased.

Star Micronics Technical Hotline:

 

 

North America:

1-908-572-3300

Australia:

61-2-748-4300

Hong Kong:

852-795-2335

New Zealand:

64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

 

Requires access to a facsimile machine or board with receive capability

 

North America:

1-908-572-4004

 

 

Star Micronics Bulletin Board Service:

 

 

Requires a computer modem

 

 

 

North America:

1-908-572-5010

 

 

United Kingdom:

44-494-461395

 

 

France:

33-1-305807

 

 

Germany:

49-69-780929

 

 

Netherlands:

31-73-424485

 

 

Australia and New Zealand:

61-2-748-2960

 

 

Customer response

Star Micronics Co., Ltd., invites your suggestions and comments on your printer and this Users Manual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

536 Nanatsushinya

Shimizu, Shizuoka Japan 424

North and South America Markets

STAR MICRONICS AMERICA, INC.

70-D Ethel Road West

Piscataway, NJ 08854

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street

Silverwater, NSW 2141, Australia

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay,

HONG KONG

U.K. Market

STAR MICRONICS UK., LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave, Mount Wellington

P.O. Box 6255 Wellesley St.

Auckland, New Zealand

European Market

STAR MICRONICS DEUTSCHLAND GMBH

Westerbachstraße 59

D-60489 Frankfurt, F.R. of Germany

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Contents WinType 800C Bescheinigung des Importeurs Trademark AcknowledgmentsContents Maintenance & troubleshooting SpecificationsIntroduction How to use this manual Features of the printerReference information GlossaryPrinter components Paper trayPaper tray base Paper tray coverTop cover Bobbin sockets Vii Setting up your printer Unpacking and checking the package contentsModel Number Yield Per Roll DescriptionDescription Model Number Size Sheets/Pack Placing the printer Preparing to printLoading paper StepsGrooves for the bobbin Page Page Steps Power OFF Page Installing the printer driver and TrueType fonts Installing the printer driver and TrueType fontsPage Custom Install Without Install Font TrueType font samplesPrinting with WinType 800C Control panelMedia Type Dimensions Recommended Type Recommended print mediaOperating the printer Loading print mediaReplace the paper tray cover Printable area Printable Area Getting ready to print Page DIP switch settings Changing halftones and image quality Changing halftonesError High speed printing Click on Fast Print to Port Click on Use Max. MemoryFilm Roll Paper Size Monochrome Color Other buttons in the Options dialog box Intensity Steps Click on the Drop-down list box to reveal media sizes Replacing the film roll Do not touch this sensorPage Changing the film roll setting Page Printing with iron-on transfer Steps for transferring the image on the cloth Steps for the finishing process Page Maintenance & troubleshooting Maintaining your printerDampen a soft cloth with ethanol Page Wipe the paper feeders with the soft cloth Make sure that Ready lamp is lit Clearing paper jams Per eject. Proceed to onPage Transporting your printer Inside of the printer Remove the paper tray cover and the paper tray base Troubleshooting Region of problem DescriptionCheck Possible remedy Printed image has vertical linesOverall print is light Check Possible remedy Overall print is dark Check Possible remedy Patterns appear where print density is highColor variations are too large Paper jams occur frequently Check Possible remedy Only part of the image is printed Check Possible remedyTwo sheets of paper are fed at the same time Other DIP switch settings Print Type Items that can be changed with the DIP switchesPinout of interface connector Specifications Reference informationPower supply Printer supply accessoriesMemory InterfacePrinter supply options Glossary Command ConfigurationError Diffusion DefaultGamma Correction HalftoneHandshaking Hex dumpPortrait PostScriptTitle bar TrueType font Symbols IndexLPT1 RAM Customer service information Customer response