TRENDnet TW100-BRF114U manual Troubleshooting, General Problems, Internet Access

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Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the TW100- BRF114U and some possible solutions to them. If you follow the suggested steps and the TW100-BRF114U still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the TW100-BRF114Uto configure it.

Solution 1: Check the following:

•The Broadband Router is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the TW100-BRF114U are on the same net- work segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with the TW100-BRF114U's default IP Address of 192.168.0.1. Also, the Network Mask should be set to 255.255.255.0 to match the Broadband Router.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

•If the PCs are configured correctly, but still not working, check the TW100-BRF114U. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•If the TW100-BRF114U is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the TW100- BRF114U.

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Contents Page Page Table of Contents Multi-Function TW100-BRF114U Regulatory Approvals Overview General Problems Internet Access PrintingInternet Access Features Broadband Router FeaturesIntroduction Configuration & Management LAN FeaturesAdvanced Internet Functions Package Contents Front-mounted LEDs Physical DetailsRear Panel Requirements InstallationProcedure Choose an Installation SiteCheck the LEDs Power UpConnect WAN Cable Connect Printer CableOverview SetupTo Do this Refer to Preparation Configuration ProgramUsing UPnP Using your Web BrowserIf you cant connect DSL Modems Setup WizardCommon Connection Types Cable ModemsBig Pond Australia Other Modems e.g. BroadbandSingTel RAS Navigation & Data Input Home ScreenData LAN Screen LAN ScreenButtons What Dhcp Does Using the TW100-BRF114Us Dhcp ServerUsing another Dhcp Server To Configure your PCs to use DhcpPassword Dialog Password ScreenTCP/IP Settings Overview PC ConfigurationWindows Clients Using Dhcp Checking TCP/IP Settings Windows 9x/MEUsing Specify an IP Address Gateway Tab Win 95/98 Windows NT4.0 TCP/IP Checking TCP/IP Settings Windows NT4.0Specify an IP Address Obtain an IP address from a Dhcp ServerWindows NT4.0 Add Gateway Windows NT4.0 DNS Network Configuration Win Checking TCP/IP Settings WindowsTCP/IP Properties Win Using a fixed IP Address Use the following IP AddressNetwork Configuration Windows XP Checking TCP/IP Settings Windows XPTCP/IP Properties Windows XP For Windows XP Internet AccessAccessing AOL For Windows 9x/ME/2000Print Port Driver Setup Printer Setup for WindowsPort Options ManagementBanner PortRetry Interval LPD/LPR Printing Windows NT 4.0 Server ConfigurationAdding the Printer Windows 2000/2003 Server ConfigurationWindows 2000 Select Port Client PC Setup for LPD/LPR PrintingNetwork Path Windows 98/ME To act as a Dhcp Client recommended Macintosh ClientsLinux Clients Fixed IP AddressField Data Example Printing Setup on LinuxPrinting Setup Other Unix SystemsOperation Operation and StatusStatus Screen Internet Data Status ScreenSystem Connection Log Connection Status PPPoEData PPPoE Screen ConnectionMessage Description Connection Log MessagesData Pptp Screen Connection Status PptpPptp Status Data Big Pond Screen Connection Status Telstra Big PondData RAS Screen Connection Details SingTel RASRAS Plan Connection Details Fixed/Dynamic IP Address Network Mask Default Gateway DNS IP Address Dhcp ClientData Fixed/Dynamic IP address Screen Overview Advanced FeaturesAccess Control To use this featureGroup Access Control ScreenData Access Control Screen GroupInternet Access Group Members Group Members ScreenData Default Schedule Screen Default Schedule ScreenAdd New Service Services ScreenData Services Screen Available ServicesMAC address Access Control LogDate/Time Source IP addressData Dynamic DNS Screen Ddns ServiceDynamic DNS Dynamic DNS ScreenDdns Data Ddns Service User Name Password/Key Domain Name Ddns StatusCommunication Applications Advanced Internet ScreenSpecial Applications Screen Special ApplicationsCommunication Applications Multi-DMZ Using a Special ApplicationData Special Applications Screen Filter Strings URL FilterURL Filter Screen Data URL Filter ScreenIP Address seen by Internet Users Virtual ServersAdd Properties Virtual Servers ScreenData Virtual Servers Screen ServersFor each entry, the PC must be running Defining your own Virtual ServersAppropriate Server software Connecting to the Virtual Servers IP Address WAN Port ConfigurationData WAN Port Screen IdentificationLogin Manual Connect/Disconnect Default Copy from PC Save CancelConnection Behavior Auto-disconnect Idle Time-out Automatic Connect/DisconnectFirmware Advanced AdministrationUpgrade Network DiagData Config File Screen Config FileLogs Enable LogsData Logs Screen Mail Address Mail ReportsDNS Lookup Network DiagnosticsData Network Diagnostics Screen PingUPnP Backup DNSOptions Data Options ScreenMTU size Allow Internet access to be disabledPC Database Screen PC DatabaseGenerate Report AdministrationData PC Database Screen Known PCsData PC Database Admin Screen PC Database AdminPC Properties Entry Add as NewStandard Screen Enable Remote Management Port Number Current IP Ad- dress Remote AdminData Remote Administration Screen Remote AdministrationStatic Routing Table Using this ScreenRouting Routing ScreenStatic Routing Table Entries Enable RIPData Routing Screen Static RoutingLocal Router Configuring Other Routers on your LANFor the TW100-BRF114Us Routing Table For Router As Default RouteStatic Routing Example Other Routers on the Local LANFor Router Bs Default Route Firewall Enable DoS Firewall ThresholdSecurity Data Security ScreenRespond to OptionsAllow IPsec Allow Pptp Allow L2TP To perform the Firmware Upgrade Upgrade FirmwareProblem 1 Cant connect to the TW100-BRF114Uto configure it TroubleshootingGeneral Problems Internet AccessPrinting To remove an existing printer port installationAppendix a Troubleshooting Broadband Router User Guide Multi-Function TW100-BRF114U Appendix B SpecificationsCE Standards Regulatory ApprovalsCE Marking Warning Limited Warranty Technical Support Appendix B Specifications