Cisco TAC Website

Cisco Systems Cisco AS5350, Cisco AS5400 quick start Cisco TAC Website, Cisco TAC Escalation Center

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Cisco AS5400, Cisco AS5350 specifications

Cisco Systems is a global leader in networking and telecommunications technology, and its AS5350 and AS5400 models are prominent offerings in their product line. These devices cater primarily to service providers and large enterprises looking for advanced VoIP, data, and multimedia capabilities.

The Cisco AS5350 is a versatile voice gateway that supports a wide range of protocols including VoIP and PSTN (Public Switched Telephone Network). Designed for scalability, it can handle numerous simultaneous calls, making it an ideal solution for businesses that require robust communication systems. Some of its main features include built-in support for various signaling protocols such as SIP (Session Initiation Protocol) and H.323, which allow seamless integration with existing networks. Additionally, the AS5350 is equipped with high-density digital signal processors (DSPs) that enable efficient call processing and transcoding, ensuring high-quality voice transmission.

On the other hand, the Cisco AS5400 takes this functionality a step further by offering enhanced capabilities suited for more demanding environments. It supports both voice and data services, allowing service providers to deliver a comprehensive solution that includes voice calls, multimedia applications, and broadband services. The AS5400 features a modular design, allowing users to adapt the device to specific needs by adding or removing modules as required. This modularity enhances flexibility and future-proofs the system against evolving technology demands.

Both the AS5350 and AS5400 incorporate advanced security features to protect sensitive communications and data. Features such as encryption, secure signaling, and network access controls are essential for enterprises looking to safeguard their operations in an increasingly vulnerable digital landscape. These gateways also support Quality of Service (QoS) protocols, ensuring that voice traffic is prioritized over other types of data, thereby maintaining call clarity even in times of high data demand.

In conclusion, the Cisco AS5350 and AS5400 are compelling solutions that showcase Cisco's commitment to delivering reliable and high-performance telecommunications devices. By offering state-of-the-art technology, robust features, and a modular approach to scalability, businesses and service providers can ensure they remain competitive in the ever-evolving telecommunications landscape. Whether it is for voice, data, or multimedia applications, these gateways deliver the performance and flexibility needed to meet current and future challenges.