Cisco Systems 7935, 7914, 7936, 12 series manual Quality Report Tool, 40-38

Page 38

Chapter 40 Cisco IP Phones

Phone Features

Quality Report Tool

The Quality Report Tool (QRT), a voice-quality and general problem-reporting tool for Cisco IP Phones, allows users to easily and accurately report audio and other general problems with their IP phone. QRT gets loaded as part of the Cisco CallManager installation, and the Cisco Extended Functions (CEF) service supports it.

As system administrator, you enable QRT functionality by creating, configuring, and assigning a softkey template to associate the QRT softkey on a user’s IP phone. You can choose from two different user modes, depending upon the level of user interaction that you want with QRT. You then define how the feature will work in your system by configuring system parameters and setting up

Cisco CallManager Serviceability tools. You can create, customize, and view phone problem reports by using the QRT Viewer application.

Support for the QRT feature extends to any model IP phone that includes the following capabilities:

•Support for softkey templates

•Support for IP phone services

•Controllable by CTI

•Contains an internal HTTP server

Note For more information, refer to the following URL for the appropriate Cisco IP Phone guide for your phone model: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.

When users experience problems with their IP phones, they can report the type of problem and other relevant statistics by pressing the QRT softkey on the Cisco IP Phone during one of the following call states:

•Connected

•Connected Conference

•Connected Transfer

•On Hook

 

Cisco CallManager System Guide

40-38

OL-7135-01

Page 37 Page 39
Image 38
Page 37 Page 39
Contents Cisco IP Phones 40-1Supported Cisco IP Phones 40-2Description 40-340-4 40-5 40-6 40-7 40-8 40-9 Clients and CTI Ports 40-1040-11 Cisco IP CommunicatorPhone Button Templates Default Phone Button Templates 40-12Default Phone Button Template Description 40-1340-14 40-15 Guidelines for Customizing Phone Button Templates 40-16Feature Description 40-1740-18 Softkey Templates 40-19Add Application 40-20Configure Softkey Layout 40-21Call State Description 40-22Softkey Template Operation 40-23Methods for Adding Phones 40-24Directory Numbers 40-2540-26 Shared Line AppearanceShared Line Tips 40-27 40-28 Shared Line Restrictions 40-29Active Check Box Update Directory Number of All Devices Sharing this LineManaging Directory Numbers 40-30Making and Receiving Multiple Calls Per Directory Number 40-31Onhook Call Transfer 40-32Call Back Phone FeaturesBarge and Privacy Call ForwardCall Park 40-34Call Pickup 40-35Conference List Call SelectCall Waiting 40-36Join Direct TransferImmediate Divert Malicious Call Identification McidQuality Report Tool 40-3840-39 Service URLSpeed Dial and Abbreviated Dial Phone Search Phone Administration TipsPhone Association Searching by MAC Address40-41 40-42 ExampleWildcard Character Description Example 40-43 Messages Button 40-44Cisco CallManager User Options MaxPhonesFallBackQueueDepth Service ParameterDirectories Button 40-45Dependency Records 40-46Phone Failover and Fallback 40-4740-48 Phone Configuration ChecklistConfiguration Steps 40-49 Additional Cisco CallManager Documentation Where to Find More InformationRelated Topics 40-50
Related manuals
Manual 36 pages 12.55 Kb Manual 48 pages 12.29 Kb Manual 48 pages 49.01 Kb

12 series, 7935, 7914, 7936 specifications

Cisco Systems 7936 is a conference phone that is widely recognized for enhancing collaboration in meeting environments. Equipped with advanced features and technologies, this device provides users with a seamless communication experience, making it a preferred choice for businesses of all sizes.

One of the standout features of the Cisco 7936 is its high-definition audio quality. Utilizing wideband audio technology, it ensures crystal clear voice reproduction, allowing participants to hear every word clearly, no matter their distance from the microphone. This feature is particularly valuable in large conference rooms where sound clarity can often be a challenge.

The Cisco 7936 is designed with an integrated microphone array that allows for 360-degree audio pickup. This means that all participants, whether they are sitting directly in front of the device or at the far end of the table, can be heard clearly. With this feature, there is no need for multiple microphones, which simplifies the setup and reduces clutter.

Another key characteristic of the Cisco 7936 is its exceptional ease of use. The phone features a large, intuitive interface with a backlit display, making it easy to navigate through the various options and settings. Users can make calls, access directories, and manage conference features with minimal effort, resulting in a smoother meeting experience.

The Cisco 7936 operates using Power over Ethernet (PoE), which allows the device to receive both power and data through a single Ethernet connection. This not only simplifies installation by reducing the number of cables required but also enhances the flexibility of placement in conference rooms.

In terms of compatibility, the Cisco 7936 works seamlessly with Cisco Unified Communications Manager and other VoIP platforms, ensuring that organizations can integrate it into their existing communication systems with ease. This interoperability allows businesses to leverage their technology investments while providing a reliable conferencing solution.

Security is another critical aspect of the Cisco 7936. The device supports encrypted voice communication protocols, ensuring that sensitive discussions remain private and secure. This is particularly important in corporate settings where confidentiality is paramount.

In summary, the Cisco Systems 7936 conference phone delivers exceptional audio quality, ease of use, and flexible deployment options. Its innovative technologies and robust security features make it an ideal solution for organizations looking to enhance their meeting environments and facilitate effective communication. With the Cisco 7936, businesses can ensure that every meeting is productive, secure, and efficient.
Top Page Image Contents