Cisco Systems
EPC3827, DPC3827, 4039760
important safety instructions
Troubleshooting
Status Docsis Signal
Password
Default Gateway
Administration Management
Setup Wireless QoS
Configure the Routing Table
Time Since Last Reset
Administration Diagnostics
Control Access to the Gateway
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Contents
This Document
Important Safety Instructions
Important Safety Instructions
Aviso a los instaladores de sistemas Catv
Mitteilung für CATV-Techniker
Power Source Warning
Verify the Power Source from the On/Off Power Light
Ground the Product Protect the Product from Lightning
Operating Environment
Protect the Product When Moving It
Declaration of Conformity
Canada EMI Regulation
RF Exposure Statements
Canada
CE Compliance
National Restrictions
France Italy
Latvia
Antennas
Introduction
Benefits and Features
Software and Documentation
Whats In the Carton?
Model DPC3827 shown here
Front Panel Description
Back Panel Description
Back Panel Description
System Requirements for an Ethernet Connection
What Are the System Requirements for Internet Service?
Minimum System Requirements for a PC
Minimum System Requirements for Macintosh
How Do I Subscribe to High-Speed Internet Service?
Do Not Have a High-Speed Internet Access Account
Already Have an Existing High-Speed Internet Access Account
Rev a
Before You Begin
How Do I Mount the Modem on a Wall? Optional
Location and Dimensions of the Wall-Mounting Slots
Mounting the Residential Gateway on a Wall
To connect devices
How Do I Connect My Gateway for Internet Service?
Connecting and Installing Internet Devices
Connecting the Media Gateway for High-Speed Data Service
How Do I Connect My Gateway for Internet Service?
Logging in to the Gateway for the First Time
How Do I Configure My Docsis Residential Gateway?
How Do I Configure My Docsis Residential Gateway?
Setup Lan Setup
LAN
Configuring Your Network Settings
Dhcp
Connected Devices Summary
Pre-assigned Dhcp IP Address
Setup Ddns
Enabling Ddns
Disabling Ddns Factory Default Settings
Setup Advanced Routing
Setup Wireless QoS
MTU
Configure the Routing Table
Display Routing Table
Security Firewall
Block Web Page Cookies
Disable Filters Filter Proxy
Section Field Description Firewall SPI Firewall Protection
Block Pop-Up Windows
Block IP Flood Detection
Section Field Description Block Java and ActiveX Scripts
Block fragmented IP packets
Block Port Scan Detection
Section Field Description VPN Passthrough IPSec Passthrough
Disable Pptp Passthrough
Disable
Security VPN Passthrough
Security VPN Tunnel Page Description
Security VPN
Summary Button
Section Field Description VPN Tunnel Select Tunnel Entry
Create Button
Delete Button
Key Management Key Exchange Method
Section Field Description Remote Secure
Gateway
Fqdn
Auto IKE
Section Field Description
Section Field Description Manual
Status
State is either Connected or Disconnected
View Log
How Do I Configure My Docsis Residential Gateway?
Access Restrictions Basic Rules
Control Access to the Gateway
Keyword List
Parental Control check box and click Apply
Add Rule
Remove Rule
To use keyword and domain blocking
Block Services
Block Access to Websites
Access Restrictions Time of Day Rules
Access Restrictions Time of Day Rules Page Description
Access Restrictions User Setup
Password
Access Restrictions User Setup Page Description
Section Field Description User Add User Configure
User Settings
Access Restrictions IP Address Filtering
Access Restrictions MAC Address Filtering
Pass Listed
Access Restrictions Local Log
Field Name Description MAC Filtering Block Listed Default
Function Keys
Control Access to the Gateway
WAN
Administration Management
Administration Management Page Description
Manage the Gateway
Internet IP Address
Re-Enter New Password
Default Gateway
Gateway Access Current User Name Local Access
Change Password to
Igmp
Administration Reporting
Mail Address for Alert Logs
View Log
Section Field Description Reporting Mail Alerts
Smtp Mail Server
Administration Diagnostics
Administration Backup & Restore
Administration Factory Defaults
Restore Factory Defaults
Current Time
Monitor Gateway Status
Status Gateway
MAC Address CM MAC Address
Wins
Status Local Network
Section Field Description Internet Connection IP Address
DNS1-3
Section Field Description Local Network MAC Address
End IP Address
Dhcp Client Table
Status Wireless
Status Wireless Page Description
Section Field Description ARP/RARP Table
Status Docsis WAN
Docsis WAN Page Description
Status Docsis Signal
Downstream Channels Section Example
Rev a
Status Docsis Status
Docsis Status Page Description
Cable Modem Mask
Time Since Last Reset
Section Field Description Docsis Status Cable Modem Status
Cable Modem IP Address
Sfid
PHS
Status Channels Selection
Section Field Description Upstream channel ID
Upstream Channel Setting
Status Docsis Log
Docsis Log Page Description
Monitor Gateway Status
Configure Wireless Settings
Wireless Basic Settings
Wireless Configuration Manual Page Example
Network Mode
Wireless Basic Settings Page Description
Section Field Description Basic Settings Wireless Network
Wireless Configuration
Bssid
Wireless Wireless Security
Wireless Security Page Description
Wireless Network Name Ssid
Field Descriptions
WEP
Security for Personal Networks WPA or WPA2 Personal Modes
WPA
Wireless MAC Filter
Wireless MAC Filter Page Description
Wireless Advanced Settings
Section Field Description Access Restriction
MAC Address FilterList MAC Address Filter List
Wireless Advanced Settings Page Description
CTS Protection Mode
Fragmentation Threshold
Wireless WDS Settings
Beacon Interval
Dtim Interval
WDS
Wireless WDS Settings Page Description
Allow Wireless Signal To Be Repeated by a Repeater
Remote Access Points MAC Address MAC 1 through
Applications and Gaming Port Filtering Page Description
Configure Applications and Gaming
Overview
Applications & Gaming Port Filtering
End Port
UDP Both Enable
Applications & Gaming Port Range Forwarding
Section Field Description Port Filtering Start Port
Applications and Gaming Port Range Forward Page Description
Section Field Description Port Range Forwarding Start
End
Applications & Gaming Port Range Triggering
Section Field Description Forwarded Range Start Port
Applications & Gaming DMZ
Select the desired option
Applications and Gaming DMZ Page Description
DMZ
DMZ Hosting
Wireless
Applications & Gaming QoS
No ACK
Having Difficulty?
How Do I Configure TCP/IP Protocol?
How Do I Renew the IP Address on My PC?
How does the residential gateway connect to my computer?
How do I arrange for installation?
Renewing the IP Address on Windows NT, 2000, or XP Systems
What if I dont subscribe to cable TV?
Can I watch TV and surf the Internet at the same time?
Troubleshooting MoCA Issues
Common Troubleshooting Issues
Dont understand the front panel status indicators
Residential gateway does not register a cable connection
Check and Correct
Tips for Improved Performance
Step
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicators During Normal Conditions
Normal Operations AC Power applied
Special Conditions
Front Panel LED Status Indicators During Special Conditions
Software and Firmware Use
Trademarks
Disclaimer
Documentation Copyright Notice
If You Have Questions
For Information
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