Cisco Systems DPC3827, EPC3827, 4039760 How Do I Subscribe to High-Speed Internet Service?

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How Do I Subscribe to High-Speed Internet Service?

How Do I Subscribe to High-Speed Internet Service?

Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the options in this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider the following information:

The serial number of the modem

The Media Access Control (MAC) address of the modem (CM MAC)

Other MAC address numbers as needed

These numbers appear on a bar code label located on the residential gateway. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample DPC3827 bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the residential gateway. Refer to the serial number and MAC address information listed previously in this section.

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Contents This Document Important Safety InstructionsImportant Safety Instructions Aviso a los instaladores de sistemas Catv Mitteilung für CATV-TechnikerVerify the Power Source from the On/Off Power Light Power Source WarningGround the Product Protect the Product from Lightning Operating Environment Protect the Product When Moving It Canada EMI Regulation Declaration of ConformityRF Exposure Statements Canada CE Compliance France Italy National RestrictionsLatvia Antennas Introduction Benefits and FeaturesSoftware and Documentation Whats In the Carton? Model DPC3827 shown here Front Panel DescriptionBack Panel Description Back Panel Description System Requirements for an Ethernet Connection What Are the System Requirements for Internet Service?Minimum System Requirements for a PC Minimum System Requirements for MacintoshDo Not Have a High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet Service?Already Have an Existing High-Speed Internet Access Account Rev a Before You Begin How Do I Mount the Modem on a Wall? OptionalLocation and Dimensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall To connect devices How Do I Connect My Gateway for Internet Service?Connecting and Installing Internet Devices Connecting the Media Gateway for High-Speed Data ServiceHow Do I Connect My Gateway for Internet Service? Logging in to the Gateway for the First Time How Do I Configure My Docsis Residential Gateway?How Do I Configure My Docsis Residential Gateway? Setup Lan Setup LAN Configuring Your Network SettingsConnected Devices Summary DhcpPre-assigned Dhcp IP Address Setup Ddns Enabling Ddns Disabling Ddns Factory Default SettingsSetup Advanced Routing Setup Wireless QoSMTU Configure the Routing TableDisplay Routing Table Security FirewallBlock Web Page Cookies Disable Filters Filter ProxySection Field Description Firewall SPI Firewall Protection Block Pop-Up WindowsBlock IP Flood Detection Section Field Description Block Java and ActiveX ScriptsBlock fragmented IP packets Block Port Scan DetectionSection Field Description VPN Passthrough IPSec Passthrough Disable Pptp PassthroughDisable Security VPN PassthroughSecurity VPN Tunnel Page Description Security VPNSummary Button Section Field Description VPN Tunnel Select Tunnel EntryCreate Button Delete ButtonKey Management Key Exchange Method Section Field Description Remote SecureGateway Fqdn Auto IKE Section Field DescriptionStatus Section Field Description  ManualState is either Connected or Disconnected View Log How Do I Configure My Docsis Residential Gateway? Access Restrictions Basic Rules Control Access to the GatewayKeyword List Parental Control check box and click ApplyAdd Rule Remove RuleTo use keyword and domain blocking Block ServicesBlock Access to Websites Access Restrictions Time of Day RulesAccess Restrictions Time of Day Rules Page Description Access Restrictions User SetupPassword Access Restrictions User Setup Page DescriptionSection Field Description User Add User Configure User SettingsAccess Restrictions IP Address Filtering Access Restrictions MAC Address Filtering Pass Listed Access Restrictions Local LogField Name Description MAC Filtering Block Listed Default Function KeysControl Access to the Gateway WAN Administration ManagementAdministration Management Page Description Manage the GatewayInternet IP Address Re-Enter New Password Default GatewayGateway Access Current User Name Local Access Change Password toIgmp Administration ReportingMail Address for Alert Logs View LogSection Field Description Reporting Mail Alerts Smtp Mail ServerAdministration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory Defaults Current Time Monitor Gateway StatusStatus Gateway MAC Address CM MAC AddressWins Status Local NetworkSection Field Description Internet Connection IP Address DNS1-3End IP Address Section Field Description Local Network MAC AddressDhcp Client Table Status Wireless Page Description Status WirelessSection Field Description ARP/RARP Table Status Docsis WAN Docsis WAN Page Description Status Docsis Signal Downstream Channels Section Example Rev a Status Docsis Status Docsis Status Page Description Cable Modem Mask Time Since Last ResetSection Field Description Docsis Status Cable Modem Status Cable Modem IP AddressSfid PHSStatus Channels Selection Section Field Description Upstream channel ID Upstream Channel SettingStatus Docsis Log Docsis Log Page DescriptionMonitor Gateway Status Wireless Basic Settings Configure Wireless SettingsWireless Configuration Manual Page Example Network Mode Wireless Basic Settings Page DescriptionSection Field Description Basic Settings Wireless Network Wireless ConfigurationBssid Wireless Wireless SecurityWireless Security Page Description Wireless Network Name SsidField Descriptions WEPSecurity for Personal Networks WPA or WPA2 Personal Modes WPAWireless MAC Filter Wireless MAC Filter Page Description Section Field Description Access Restriction Wireless Advanced SettingsMAC Address FilterList MAC Address Filter List Wireless Advanced Settings Page Description CTS Protection Mode Fragmentation Threshold Wireless WDS SettingsBeacon Interval Dtim IntervalWDS Wireless WDS Settings Page DescriptionAllow Wireless Signal To Be Repeated by a Repeater Remote Access Points MAC Address MAC 1 throughApplications and Gaming Port Filtering Page Description Configure Applications and GamingOverview Applications & Gaming Port FilteringEnd Port  UDP  Both EnableApplications & Gaming Port Range Forwarding Section Field Description Port Filtering Start PortSection Field Description Port Range Forwarding Start Applications and Gaming Port Range Forward Page DescriptionEnd Applications & Gaming Port Range Triggering Section Field Description Forwarded Range Start Port Applications & Gaming DMZSelect the desired option Applications and Gaming DMZ Page DescriptionDMZ DMZ HostingApplications & Gaming QoS WirelessNo ACK Having Difficulty? How Do I Configure TCP/IP Protocol?How Do I Renew the IP Address on My PC? How does the residential gateway connect to my computer? How do I arrange for installation?Renewing the IP Address on Windows NT, 2000, or XP Systems What if I dont subscribe to cable TV?Can I watch TV and surf the Internet at the same time? Troubleshooting MoCA IssuesCommon Troubleshooting Issues Dont understand the front panel status indicatorsResidential gateway does not register a cable connection Check and Correct Tips for Improved PerformanceStep Front Panel LED Status Indicator FunctionsFront Panel LED Status Indicators During Normal Conditions Normal Operations AC Power appliedSpecial Conditions Front Panel LED Status Indicators During Special ConditionsSoftware and Firmware Use TrademarksDisclaimer Documentation Copyright NoticeIf You Have Questions For Information