Cisco Systems DPC3827, EPC3827, 4039760 important safety instructions Software and Documentation

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Introduction

Design and Function

Simplified self-install using intuitive webpage design for user-friendly setup and management

DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides a user- and technician-friendly method to check operational status and act as a troubleshooting tool

TR-068 compliant color-coded interface ports and corresponding cables simplify installation and setup

Attractive, compact design and versatile orientation to stand vertically, lie flat on the desktop or shelf, or mount easily on a wall

Management

TR-069 (optional) along with XML schema and/or SNMP Provisioning and Management of the WAN interface and gateway functionality

User-configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network from unauthorized access

Allows automatic software upgrades by your service provider

DOCSIS-compliant secure software downloads

Software and Documentation

CD-ROM containing user guide

4025083 Rev A

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Contents This Document Important Safety InstructionsImportant Safety Instructions Aviso a los instaladores de sistemas Catv Mitteilung für CATV-TechnikerVerify the Power Source from the On/Off Power Light Power Source WarningGround the Product Protect the Product from Lightning Operating Environment Protect the Product When Moving It Canada EMI Regulation Declaration of ConformityRF Exposure Statements Canada CE Compliance France Italy National RestrictionsLatvia Antennas Introduction Benefits and FeaturesSoftware and Documentation Whats In the Carton? Model DPC3827 shown here Front Panel DescriptionBack Panel Description Back Panel Description Minimum System Requirements for a PC What Are the System Requirements for Internet Service?Minimum System Requirements for Macintosh System Requirements for an Ethernet ConnectionDo Not Have a High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet Service?Already Have an Existing High-Speed Internet Access Account Rev a Before You Begin How Do I Mount the Modem on a Wall? OptionalLocation and Dimensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall Connecting and Installing Internet Devices How Do I Connect My Gateway for Internet Service?Connecting the Media Gateway for High-Speed Data Service To connect devicesHow Do I Connect My Gateway for Internet Service? Logging in to the Gateway for the First Time How Do I Configure My Docsis Residential Gateway?How Do I Configure My Docsis Residential Gateway? Setup Lan Setup LAN Configuring Your Network SettingsConnected Devices Summary DhcpPre-assigned Dhcp IP Address Setup Ddns Enabling Ddns Disabling Ddns Factory Default SettingsSetup Advanced Routing Setup Wireless QoSMTU Configure the Routing TableDisplay Routing Table Security FirewallSection Field Description Firewall SPI Firewall Protection Disable Filters Filter ProxyBlock Pop-Up Windows Block Web Page CookiesBlock fragmented IP packets Section Field Description Block Java and ActiveX ScriptsBlock Port Scan Detection Block IP Flood DetectionDisable Disable Pptp PassthroughSecurity VPN Passthrough Section Field Description VPN Passthrough IPSec PassthroughSecurity VPN Tunnel Page Description Security VPNCreate Button Section Field Description VPN Tunnel Select Tunnel EntryDelete Button Summary ButtonGateway Section Field Description Remote SecureFqdn Key Management Key Exchange Method Auto IKE Section Field DescriptionStatus Section Field Description  ManualState is either Connected or Disconnected View Log How Do I Configure My Docsis Residential Gateway? Access Restrictions Basic Rules Control Access to the GatewayAdd Rule Parental Control check box and click ApplyRemove Rule Keyword ListTo use keyword and domain blocking Block ServicesBlock Access to Websites Access Restrictions Time of Day RulesAccess Restrictions Time of Day Rules Page Description Access Restrictions User SetupSection Field Description User Add User Configure Access Restrictions User Setup Page DescriptionUser Settings PasswordAccess Restrictions IP Address Filtering Access Restrictions MAC Address Filtering Field Name Description MAC Filtering Block Listed Default Access Restrictions Local LogFunction Keys Pass ListedControl Access to the Gateway Administration Management Page Description Administration ManagementManage the Gateway WANInternet IP Address Gateway Access Current User Name Local Access Default GatewayChange Password to Re-Enter New PasswordIgmp Administration ReportingSection Field Description Reporting Mail Alerts View LogSmtp Mail Server Mail Address for Alert LogsAdministration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory Defaults Status Gateway Monitor Gateway StatusMAC Address CM MAC Address Current TimeSection Field Description Internet Connection IP Address Status Local NetworkDNS1-3 WinsEnd IP Address Section Field Description Local Network MAC AddressDhcp Client Table Status Wireless Page Description Status WirelessSection Field Description ARP/RARP Table Status Docsis WAN Docsis WAN Page Description Status Docsis Signal Downstream Channels Section Example Rev a Status Docsis Status Docsis Status Page Description Section Field Description Docsis Status Cable Modem Status Time Since Last ResetCable Modem IP Address Cable Modem MaskSfid PHSStatus Channels Selection Status Docsis Log Upstream Channel SettingDocsis Log Page Description Section Field Description Upstream channel IDMonitor Gateway Status Wireless Basic Settings Configure Wireless SettingsWireless Configuration Manual Page Example Section Field Description Basic Settings Wireless Network Wireless Basic Settings Page DescriptionWireless Configuration Network ModeWireless Security Page Description Wireless Wireless SecurityWireless Network Name Ssid BssidField Descriptions WEPSecurity for Personal Networks WPA or WPA2 Personal Modes WPAWireless MAC Filter Wireless MAC Filter Page Description Section Field Description Access Restriction Wireless Advanced SettingsMAC Address FilterList MAC Address Filter List Wireless Advanced Settings Page Description CTS Protection Mode Beacon Interval Wireless WDS SettingsDtim Interval Fragmentation ThresholdAllow Wireless Signal To Be Repeated by a Repeater Wireless WDS Settings Page DescriptionRemote Access Points MAC Address MAC 1 through WDSOverview Configure Applications and GamingApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page DescriptionApplications & Gaming Port Range Forwarding  UDP  Both EnableSection Field Description Port Filtering Start Port End PortSection Field Description Port Range Forwarding Start Applications and Gaming Port Range Forward Page DescriptionEnd Applications & Gaming Port Range Triggering Section Field Description Forwarded Range Start Port Applications & Gaming DMZDMZ Applications and Gaming DMZ Page DescriptionDMZ Hosting Select the desired optionApplications & Gaming QoS WirelessNo ACK Having Difficulty? How Do I Configure TCP/IP Protocol?How Do I Renew the IP Address on My PC? Renewing the IP Address on Windows NT, 2000, or XP Systems How do I arrange for installation?What if I dont subscribe to cable TV? How does the residential gateway connect to my computer?Common Troubleshooting Issues Troubleshooting MoCA IssuesDont understand the front panel status indicators Can I watch TV and surf the Internet at the same time?Residential gateway does not register a cable connection Check and Correct Tips for Improved PerformanceStep Front Panel LED Status Indicator FunctionsFront Panel LED Status Indicators During Normal Conditions Normal Operations AC Power appliedSpecial Conditions Front Panel LED Status Indicators During Special ConditionsDisclaimer TrademarksDocumentation Copyright Notice Software and Firmware UseIf You Have Questions For Information