Cisco Systems 10008 quick start Troubleshooting the Console Port Serial Connection

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Troubleshooting the Console Port Serial Connection

If the terminal connected to the Cisco 10008 console port appears frozen or fails to work properly, check for the following problems:

•Check the console cable and make sure it is properly connected to the correct console port on the PRE, and to your equipment at the other end.

•Verify that you are using the proper type of cable and adapter.

•To be sure the cable is not defective or broken, replace the cable with another high-quality cable if possible.

•Check that your terminal equipment is working properly and configured with the correct settings for the console port. The default console port settings are:

–9600 baud

–8 data bits

–No parity generation or checking

–1 stop bit

–No flow control

•Check the LEDs on the PRE to make sure that it is powered on properly.

•If the cables, connections, power, and terminal settings are all acceptable and you still cannot connect to the console port on the PRE, you probably need to replace the PRE. Contact Cisco Technical Support for further assistance.

For line card troubleshooting information, see the Cisco 10000 Series Routers Line Card Hardware Installation Guide.

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Contents Cisco 10008 Router Documentation Survey Related Documentation Documentation and ResourcesDocument Version History Obtaining DocumentationProduct Documentation DVD Documentation FeedbackOrdering Documentation Cisco Product Security Overview Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Definitions of Service Request Severity Submitting a Service RequestCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Recommended Tools and Supplies Preparing for InstallationSite Preparation Quantity Description CommentsInstalling the Router Lifting the Chassis Lifting the ChassisPower Fault Miswire Rack-Mounting the Router in a 19-Inch 4-Post Rack30012 Step Attaches the chassis to the rackRack-Mounting the Router in a 23-Inch 2-Post Rack Aution30014 30015 Attaching the Cable-Management Bracket Attaching the Cable-Management BracketAttaching Grounding Wire to Grounding Lug Attaching the Grounding LugInstalling Line Cards Suitable grounding is available. StatementConnecting DC Power to the Cisco 10008 Router Connecting PowerOr weld the metal object to the terminals. Statement Set the DC PEM switches to the Off position Removing the Safety Cover DC Power Connections Connecting AC Power to the Cisco 10008 Router Securing DC Power Cables to the ChassisSetting AC PEM Switches to the Off Position AC Power Cord Connectors in Strain-Relief Devices Connecting Cables Connecting Alarm IndicatorsRemoving the Safety Cover Alarm Indicator Terminal Block Connections Connecting a Video Terminal to the PRE Console Port Alarm Indicator Wires Exiting the Safety CoverConsole Port Connection on the PRE Connecting Network Management and Signal System Cables Ethernet Network Management Cable ConnectionsConnecting to a 100BASE-T Ethernet Network Correctly connected to the 100BASE-T Ethernet LAN Installing Network Cables to the Line Cards Auxiliary Modem ConnectionPowering On the System Power Fault MiswireBasic Configuration Using the Setup Facility Configuring the Cisco 10008 Router at StartupStartup Display Using the System Configuration Dialog Basic System Configuration ProcedureSpecify the IP address Basic Configuration in Global Configuration Mode Routerconfig # interface FastEthernet0/0/0Formatting Flash Disks and Flash Cards Router# format disk0File Systems Managing the File SystemsCLI Name Description Compressing the Configuration File Managing Configuration Files Larger than NvramRelocating the Configuration to a Flash Disk Exit global configuration mode General Troubleshooting Tips Troubleshooting Installation ProblemsSymptom Steps to Take Troubleshooting Ethernet Connections Switch configure terminalTroubleshooting the Console Port Serial Connection Page USA