•Online Support. This password protected site allows you to open new cases and check the status of existing cases by clicking the online support link on the Emulex Support page. Report problems, documentation issues, web site navigation difficulties or status of an RMA. Request general information, recommend enhancements or escalate a problem. The online support system is available on all
•Product Registration. Use this page to register your product online. You need the following information to register your product:
•Customer name
•
•Fax number
•Company name
•Contact name
•Address (street, city, state and zip code)
•Product model or part number
•Product serial number
•Purchase date
•Product Repair and Return. Whether you contact Emulex through the Emulex Web site, by e- mail or by telephone, gather the following information before you contact Emulex:
•
•Model number
•Part number required on all products to be returned
•Serial number required on all products to be returned
•Purchase date required for all cLAN products
•Description of failure
Note: Model and serial numbers are located on bar code labels on the product itself. Record the information from the bar code label and not the packaging.
Get an RMA for 10 Products or Fewer. To return your product to Emulex for repair or replace- ment, you must obtain authorization using the RMA request form for up to 10 units. Return prod- ucts one of these ways:
RMA form. Use this online Return Material Authorization form to return up to 10 units.
Check on the Status of an RMA for 10 Products or Fewer. Call the Emulex Support Services Repair Hotline to check on the status of an existing RMA:
In the Americas, telephone:
In Europe, telephone: (44)
In Asia, telephone (call the Emulex 800 number, Monday through Friday, between 7:00 AM to 4:00 PM (Pacific Time)
In China, Philippines: 00 + 1+
In Japan, South Korea: 001 + 1 +
In Taiwan: 002 + 1 +
Troubleshooting and Maintenance Manual for LightPulse Adapters | Page 16 |