Cabletron Systems FDDI manual Getting Help, Service and Support

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Chapter 1: Introduction

1.5GETTING HELP

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact the Cabletron Systems Global Call Center:

Phone

(603) 332-9400

 

 

Internet mail

support@ctron.com

 

 

FTP

ctron.com (134.141.197.25)

Login

anonymous

Password

your email address

 

 

BBS

(603) 335-3358

Modem setting

8N1: 8 data bits, No parity, 1 stop bit

 

 

 

For additional information about Cabletron Systems or our products, visit our World Wide Web site: http://www.cabletron.com/

For technical support, select:

Service and Support.

Before calling the Cabletron Systems Global Call Center, have the following information ready:

Your Cabletron Systems service contract number

A description of the failure

A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

The serial and revision numbers of all involved Cabletron Systems products in the network

A description of your network environment (layout, cable type, etc.)

Network load and frame size at the time of trouble (if known)

The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

Any previous Return Material Authorization (RMA) numbers

7F06-02 FDDI SmartSwitch Interface Module User’s Guide

1-5

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Contents 7F06-02 Fddi SmartSwitch Interface Module User’s Guide Page FCC Notice 7F06-02 Fddi SmartSwitch Interface Module User’s GuideVcci Notice DOC NoticeCabletron SYSTEMS, INC. Program License Agreement Cabletron Software Program License Exclusion of Warranty and Disclaimer of LiabilityUnited States Government Restricted Rights PO Box Rochester, NH Declaration of ConformityContents Contents Chapter Introduction Using this Manual7F06-02 Module 7F06-02 Module Cable Type and FPIMsFPIMs FeaturesLanview LEDs Related Manuals ConnectivityGetting Help Service and Support7F06-02 Fddi SmartSwitch Interface Module User’s Guide Chapter Network Requirements Fpim Module SpecificationsFPIM-00 and FPIM-01 FPIM-02 and FPIM-04 Parameter Typical Minimum Maximum FPIM-05 and FPIM-077F06-02 Fddi SmartSwitch Interface Module User’s Guide Unpacking the 7F06-02 Module Chapter INSTALLATION/REMOVALInstalling an Fpim Installing FpimsInstalling in the 7C03 SmartSwitch INSTALLING/REMOVING the 7F06-02 ModuleRemoving the 7F06-02 Module from the 7C03 Mmac SmartSwitch Removing from the 7C03 SmartSwitchInstalling in the 7C04 or 7C04-R Workgroup SmartSwitch Screw Screws Ejector Tabs Installation/Removal Diagnostic and Monitoring System Chapter TroubleshootingPort Transmit Leds Port Receive LedsA/B Link Leds Twisted A-A, B-B 7F06-02 Fddi SmartSwitch Interface Module User’s Guide Standards Chapter Technical SpecificationsEMI EMCService SafetyDimensions Weight