Extron electronic manual Operating Problems, DVS 150 Troubleshooting

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Troubleshooting

This section gives recommendations on what to do if you have problems operating the DVS 150, and it provides examples and descriptions for some image problems you might encounter.

Following are some tips to help you in troubleshooting.

1.Some symptoms may resemble others, so you may want to look through all of the examples before attacking the problem.

2.Be prepared to backtrack in case the action taken doesn’t solve the problem.

3.It may help to keep notes and sketches in case the troubleshooting process gets lengthy. This will also give you something to discuss if you call for technical support.

4.Try simplifying the system by eliminating components that may have introduced the problem or made it more complicated.

5.For sync-related problems: Portable digital projectors are designed to operate close to the video source. Sync problems may result from using long cables or from improper termination. A sync adapter, such as Extron’s ASTA (active sync termination adapter), may help solve these problems.

6.For LCD and DLP projectors and plasma displays: In addition to the sync- related information above, check the user’s manual that came with the projector for troubleshooting tips, as well as for settings and adjustments. Each manufacturer may have its own terms, so look for terms like “auto setup”, “auto sync”, “pixel phase”, and “tracking”.

Operating Problems

The table below shows some common operating problems and their solutions.

Problem

Cause

Solution

No image appears.

The input signal is

Attach an input device that is

 

incompatible.

compatible with NTSC 3.58,

 

 

NTSC 4.43, PAL, or SECAM.

 

Freeze mode was

Deactivate freeze mode (page 3-4).

 

entered when the

 

 

image was black.

 

 

The scaled output

Change the scaled output to a

 

rate is too high for

compatible resolution (page 3-3).

 

the display.

 

 

 

 

The image is frozen.

Freeze mode is on.

Deactivate freeze mode (page 3-4).

 

 

If that does not work, unplug the

 

 

power cord from the scaler, then

 

 

plug it back in.

The image is flashing.

The scaled output

 

rate is too high for

 

the display.

Change the scaled output to a compatible resolution (page 3-3).

Inputs cannot be

Autoswitch is

Turn off autoswitch (page 2-6).

switched.

turned on.

 

 

 

 

5-2 DVS 150 Troubleshooting

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Contents DVS Digital Video ScalerConsignes de Sécurité Français PrecautionsSafety Instructions English Sicherheitsanleitungen DeutschInstallation Quick Start DVSConfiguring the Scaler Table of Contents Table of Contents, cont’d One IntroductionAbout the Scaler FeaturesIntroduction DVS 150 IntroductionDVS 150 Introduction Introduction, cont’d Installation TwoInstallation InstallationRear Panel Features DVS 150 InstallationInstalling the rubber feet Mounting the scalerInstallation, cont’d CablingFront Panel Features DVS 150 front panelConfiguring the Scaler Configuration settingsDVS 150 Installation Installation, cont’d Three OperationOperation Default screensAdjusting an image Front Panel OperationMinimum, maximum, and default value screens Choosing the output rateChannel reset Freeze modeExecutive mode System resetFour Serial CommunicationDVS initiated messages Serial CommunicationRS-232 Programmer’s Guide DVS 150 Serial CommunicationDVS error response Using the command/response tableRemote Contact Closure Operation Command/response table Serial Communication, cont’dInstalling the software Control Software for WindowsUsing the software Signal Enhancement Products Control ProgramTroubleshooting FiveTroubleshooting Operating ProblemsDVS 150 Troubleshooting DVS 150 Troubleshooting Troubleshooting, cont’d AAppendix Reference InformationSpecifications Reference InformationDVS 150 Reference Information BNC cables BNC-4 HR Cable Assorted connectors BNC ConnectorsPre-cut cables BNC-5 HR CableFCC Class B Notice Extron ELECTRONICS, Asia