Appendix a Troubleshooting

This troubleshooting guide provides answers to some common problems which you may encounter while installing or using GIGABYTE Wireless Adapters. Contact the GIGABYTE Wireless Technical Support Team at www.giga-byte.com if you encounter problems not mentioned in this section.

Problem: Cannot connect to an AP Advice:

Make sure the SSID for the USB Adapter is the same as the Access Point.

Make sure the security settings are the same as that of Access Point. When WEP or WPA encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same. Make sure if the MAC address of the Adapter is added in the AP Authorization Table.

Problem: Can connect to an AP but cannot connect to the Internet

Advice:

Make sure the security settings are the same as that of Access Point. When WEP or WPA encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same. Make sure the network configuration (IP address, subnet mask, gateway, and DNS) of your computer are correct.

Check the proxy server of the WEB browser is correctly set.

Problem: Poor link quality and signal strength

Advice:

Keep the Adapter away from microwave ovens and large metal objects to avoid radio interference.

Keep the distance between the Adapter and the AP as close as possible.

Please check www.giga-byte.com for more complete and up to date troubleshooting tips.