Gigabyte GN-WB01GS user manual Appendix a Troubleshooting

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Appendix A Troubleshooting

This troubleshooting guide provides answers to some common problems which you may encounter while installing or using GIGABYTE Wireless Adapters. Contact the GIGABYTE Wireless Technical Support Team at www.giga-byte.com if you encounter problems not mentioned in this section.

Problem: Cannot connect to an AP Advice:

Make sure the SSID for the USB Adapter is the same as the Access Point.

Make sure the security settings are the same as that of Access Point. When WEP or WPA encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same. Make sure if the MAC address of the Adapter is added in the AP Authorization Table.

Problem: Can connect to an AP but cannot connect to the Internet

Advice:

Make sure the security settings are the same as that of Access Point. When WEP or WPA encryption is enabled, check if the WEP or WPA keys for the USB Adapter and AP are the same. Make sure the network configuration (IP address, subnet mask, gateway, and DNS) of your computer are correct.

Check the proxy server of the WEB browser is correctly set.

Problem: Poor link quality and signal strength

Advice:

Keep the Adapter away from microwave ovens and large metal objects to avoid radio interference.

Keep the distance between the Adapter and the AP as close as possible.

Please check www.giga-byte.com for more complete and up to date troubleshooting tips.

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Contents User’s Manual FCC Radiation Exposure Statement Federal Communication Commission Interference StatementFCC Caution Contents Product Overview Introduction to the WB01GS Wireless USB AdapterFeatures Power in a small packageSystem Requirements Physical Dimensions & PackagingLED Indicators Package ContentsInstalling the WB01GS InstallationWelcome screen Click Install Wireless LAN Utility to begin installationAnyway Check setup informationSmartSetup 3 Network Selection SmartSetupAuto detecting your ISP type Congratulations. Your secure WPA wireless LAN and InternetProfile Tab Using the Wireless UtilityCurrent profile Configuration ScreenConfiguration Authentication and Security ScreenMaking HEX keys Authentication and Security1X Authentication Client Certificate Selection List 2-2 .1x Settings CA Server TabAdvanced Screen CA Server SettingAdvanced Link Status Link Status Tab10. Site Survey Site Survey Tab11. Statistics Statistics Tab12. About Tab About TabAppendix a Troubleshooting Appendix B SpecificationsImportant Note Appendix C Regulatory InformationLimited Warranty Statement 1-Year Warranty Appendix D Warranty