Freecom Technologies FSG-3 manual Troubleshooting the Web Configuration Interface

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Troubleshooting

Troubleshooting the Web Configuration Interface

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If you are unable to access your FSG’s Web Configuration interface from a PC on your local network, check the following:

• Check the Ethernet connection between your PC and the FSG-3 using the ping utility as described in this chapter.

• Test the Ethernet cable by using a different cable.

• Make sure your PC’s IP address is on the same subnet as the FSG-3. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.1.2 to 192.168.1.254. Refer to "Verifying TCP/IP Prop- erties (Windows)" or "Verifying TCP/IP Properties (Macintosh)" to find your PC’s IP address. Follow the instructions to configure your PC.

Attention: If your PC’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the PC to the FSG-3 and reboot your PC.

• If your FSG’s IP address has been changed and you don’t know the current IP address, clear the FSG’s configuration to factory defaults. This will set the FSG’s IP address to 192.168.1.1.

This procedure is explained in "Restoring the Default Configuration and Password" in this chapter.

• Make sure your browser has JavaScript enabled.

• Try quitting the browser and launching it again.

• Make sure you are using the correct login information. The factory default login name is admin and the password is admin. Make sure that CAPS LOCK is off when entering this information. Both the username and password are case sensitive!

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If the FSG-3 does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click the APPLY button before moving to another menu or tab, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

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Contents Freecom FSG-3 Storage Gateway Freecom Technologies Germany CongratulationsChapter General Information Contents of the boxTechnical Support Freecom on the net Statement of Conditions Related PublicationsTrademarks Hardware Requirements System RequirementsSoftware Requirements Precautionary measures Getting to know your FSG-3 FSG-3 connectors, LEDs and buttonsFSG-3 Front panel FSG-3 Back panel Possible Connections with your FSG-3Front Panel LEDs LED configurationBooting Power LED Power Sync Button LEDBack Panel LEDs Preparing Your Computers to connect to the FSG-3 Configuring Windows 98 SE, and Me to work with the FSG-31Installing the required Network Components Before you beginBefore you begin 2Assign your TCP/IP configuration by DhcpSelecting Internet Access Method Configuring Windows XP, NT or 2000 to work with the FSG-3Verifying TCP/IP Properties Installing or Verifying Windows Networking Components MacOS MacOS 8.6 orVerifying TCP/IP Properties Macintosh Getting on the internetLogin Protocols Internet configuration informationAccount Information Obtaining ISP Configuration Information Windows Obtaining ISP Configuration Information Macintosh Ready for ConfigurationRestarting the Network Hardware Installation How to InstallInstall from the Application CD Freecom Storage Gateway Assistant How to start the FSG AssistantFSG Assistant functions Setup the DSL account on your Freecom Storage Gateway Configure basic settings of your Freecom Storage GatewayBrowse available folders on your Freecom Storage Gateway Add a new printer Start recovery procedureSearch again for available Freecom Storage Gateway devices Http//192.168.1.1 ConfigurationHow to reach the configuration menu AdminWAN or internet connection setup Changing the administrator passwordFirst steps Setting up the FSG-3 Connecting the hardwareFSG-3 WAN port connected to a router Configuration FSG-3 WAN port connected to a modem 2The guest account Setting up users, groups and foldersAdmin account Set the Date and TimeCreating a new folder Setting up multiple connection methodsCreating a new account Creating a new groupFull potential Information Configuration options explainedSystem Information Device Information Version InformationWAN Port 4Network InformationLAN Port Log files Hardware menu Save ConfigurationRestore Configuration Date & Time Reset ConfigurationSpin down time Hard drive menuHard disk format Update Firmware Options Description ServicesFSG Health Dhcp ServerDynamic DNS OptionsDescription Http Server SSH Server FTP ServerPort Forwarding Users SecurityUser Groups Adding a new user Options DescriptionFolders Adding a new groupLAN connection AdministratorConnections Adding a new folderWAN Connection WAN Options Add a connection Virtual Private NetworksAdministrator for more info Reboot Shutdown and reboot menuShutdown Logout Freecom Storage Gateway Assistant Accessing the FSG-3 from WindowsManual mapping Smb//FSGNAME Accessing FSG-3 Data from Mac OSMac OS X v10.3.x and higher Smb//192.168.1.1Freecom FSG-3 Storage Gateway Attaching external USB devices USB Mass storage installationUSB external device information Power USB Printer Installation2File systems Attaching external USB devices Clear Printer Job Queue Filesystems Attaching external S-ATA devicesBasic Functioning TroubleshootingPWR LED Not On Troubleshooting the Web Configuration Interface TroubleshootingObtaining a WAN IP Address Troubleshooting the ISP ConnectionTroubleshooting Internet Browsing Troubleshooting PPPoETroubleshooting a TCP/IP Network Using a Ping Utility Wrong physical connections Testing the LAN Path to Your GatewayWrong network configuration Testing the Path from Your PC to a Remote DeviceUsing the Default Reset button Restoring the Default Configuration and PasswordProblems with Date and Time Support Persistent problemsCE, FCC and other certification AppendixGPL Statement Firmware source codeCertificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementRouting Information Protocol What is a Router?Networks and Routing Basics Basic Router ConceptsClass B Domain Name ServerInternet address classes Class aNetmask Class E Class E addresses are for experimental useEquals Subnet Addressing IP address shortage Multiple internal but only one external IP address DhcpHosting a server Network Address TranslationEthernet Cabling MAC Addresses and Address Resolution ProtocolCable Quality Technical specifications Technical specificationsWarranty valid in Europe/Turkey only