
GB
Freecom FSG-3 Storage Gateway
Troubleshooting the ISP Connection
If your
11indicated with the WAN LED on the modem you were provided with your ADSL account.
If disconnecting telephones does not result in a green WAN LED the problem may be one of the following:
•Check that the telephone company has made the connection to your line and tested it.
•Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service.
Obtaining a WAN IP Address
If your
To check the WAN IP address from the browser interface:
1.Launch your browser and select an external site such as www.freecom.com
2.Access the Main Menu of the
3.Login using the "admin" account and your admin password.
4.Under the WAN section in the information menu check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your
•Your ISP may require a login program. Ask your ISP whether they require PPP over Ethernet (PPPoE) login.
•If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See "Troubleshooting PPPoE", below.
•Your ISP may check for your PC’s host name. Assign the PC Host Name of your ISP account to the
•Your ISP only allows one MAC address to connect to Internet, and may check for your PC’s MAC address. In this case, inform your ISP that you have bought a new network device, and ask them to use the FSG’s MAC address. You can also use the MAC addresses cloning section in WAN options in the connec- tions configuration screen to masquerade as the MAC address of your PC.
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