Freecom Technologies FSG-3 manual Support, Persistent problems

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Freecom FSG-3 Storage Gateway

•Time is off by one hour

Cause: The FSG-3 does not automatically sense Daylight Savings Time. Please change the time in the Hardware / Date&Time section.

Persistent problems

If problems still persist and you have read and tried all the answers in this manual, please try the website www.freecom.com or www.openfsg.com for more support and additional contact numbers.

Support

Freecom Technology offers technical support for all Freecom products. You can find the support number of your country on http://www.freecom.com.

We welcome your support call, but there are often better ways of getting your question answered. Although we do our utmost to give you the best support humanly possible, it is true we are only human. You can often get answers much quicker if you follow some recommendations. To allow for a faster resolution of your problem, first try the following:

•Please install the latest firmware! Support will always ask you to install the latest firmware when you call. You can find the latest firmware from the www.freecom.com or www.openfsg.com sites.

•Try to find an answer by reading the manual and make sure you have checked the problem could not be solved with the information contained therein.

•Google is your friend. Please search the internet with your favorite search engine and see if others have suffered your problem as well and already describe the solution.

•Please check the www.freecom.com or www.openfsg.com sites for FAQs, new manuals and other information that can help you solve your problem.

Use the forum, luke! Our www.openfsg.com site has a forum where users like you can ask questions and get quick answers! Maybe your question has already been answered?

Do a search, it is for sure the fastest solution.

•Try to find an answer by inspection or experimentation.

•Try to find an answer by asking a skilled friend.

A good (and funny) read on how to solve technical problems and ask question in general is http://www.catb.org/~esr/faqs/smart-questions.html. If you intend to use public forums or other public sites for problem solving, make sure you use the methods the site describes as much as possible for the fastest resolution.

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