Freecom Technologies FSG-3 manual Restoring the Default Configuration and Password

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Troubleshooting

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

•Check that your PC has the IP address of your gateway listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Go to the Run… window and run winipcfg. Verify that the IP address of the FSG-3 is listed as the default gateway as described in Verifying TCP/IP Properties.

•Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

Restoring the Default Configuration and Password

Resetting the FSG-3 to its factory defaults changes the FSG’s administration password to "admin" and the IP address to 192.168.1.1. You can erase the current configuration and restore factory defaults in two ways:

•Use the Erase function of the Web Configuration as described in the "Reset Configuration" part of the "Hardware menu" section of the "Configuration options explained" chapter.

•Press the Reset button on the rear panel of the gateway with a long object for several seconds. Use this method for cases when the administration password or IP address is not known.

Using the Default Reset button

To reset the factory default configuration settings, you can use the reset button on the rear of the FSG-3.

1.Press and hold the Reset button (about 10 seconds).

2.Release the Reset button and wait for the FSG-3 to reboot.

Problems with Date and Time

The log menu in the information section displays the current date and time of day. The FSG-3 has a battery powered real time clock that you initially tell the date and time. Each entry in the log files is stamped with the date and time of day. Problems with the date and time function can include:

•Date shown is January 1, 2000

Cause: The FSG-3 has not yet successfully been set up. Please set the date and time in the Hardware / Date&Time section. If you have just completed configuring the FSG-3, wait at least five minutes and check the date and time again.

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Contents Freecom FSG-3 Storage Gateway Freecom Technologies Germany CongratulationsChapter Technical Support Freecom on the net Contents of the boxGeneral Information Trademarks Related PublicationsStatement of Conditions Software Requirements System RequirementsHardware Requirements Precautionary measures FSG-3 Front panel FSG-3 connectors, LEDs and buttonsGetting to know your FSG-3 FSG-3 Back panel Possible Connections with your FSG-3Front Panel LEDs LED configurationBooting Power LED Power Sync Button LEDBack Panel LEDs Preparing Your Computers to connect to the FSG-3 Configuring Windows 98 SE, and Me to work with the FSG-31Installing the required Network Components Before you beginBefore you begin 2Assign your TCP/IP configuration by DhcpVerifying TCP/IP Properties Configuring Windows XP, NT or 2000 to work with the FSG-3Selecting Internet Access Method Installing or Verifying Windows Networking Components MacOS MacOS 8.6 orVerifying TCP/IP Properties Macintosh Getting on the internetAccount Information Internet configuration informationLogin Protocols Obtaining ISP Configuration Information Windows Restarting the Network Ready for ConfigurationObtaining ISP Configuration Information Macintosh Install from the Application CD How to InstallHardware Installation FSG Assistant functions How to start the FSG AssistantFreecom Storage Gateway Assistant Browse available folders on your Freecom Storage Gateway Configure basic settings of your Freecom Storage GatewaySetup the DSL account on your Freecom Storage Gateway Add a new printer Start recovery procedureSearch again for available Freecom Storage Gateway devices Http//192.168.1.1 ConfigurationHow to reach the configuration menu AdminFirst steps Changing the administrator passwordWAN or internet connection setup FSG-3 WAN port connected to a router Connecting the hardwareSetting up the FSG-3 Configuration FSG-3 WAN port connected to a modem 2The guest account Setting up users, groups and foldersAdmin account Set the Date and TimeCreating a new folder Setting up multiple connection methodsCreating a new account Creating a new groupFull potential System Information Configuration options explainedInformation Device Information Version InformationLAN Port 4Network InformationWAN Port Log files Hardware menu Save ConfigurationRestore Configuration Date & Time Reset ConfigurationHard disk format Hard drive menuSpin down time Update Firmware Options Description ServicesFSG Health Dhcp ServerDynamic DNS OptionsDescription Http Server SSH Server FTP ServerPort Forwarding Users SecurityUser Groups Adding a new user Options DescriptionFolders Adding a new groupLAN connection AdministratorConnections Adding a new folderWAN Connection WAN Options Add a connection Virtual Private NetworksAdministrator for more info Shutdown Shutdown and reboot menuReboot Logout Manual mapping Accessing the FSG-3 from WindowsFreecom Storage Gateway Assistant Smb//FSGNAME Accessing FSG-3 Data from Mac OSMac OS X v10.3.x and higher Smb//192.168.1.1Freecom FSG-3 Storage Gateway USB external device information USB Mass storage installationAttaching external USB devices 2File systems USB Printer InstallationPower Attaching external USB devices Clear Printer Job Queue Filesystems Attaching external S-ATA devicesPWR LED Not On TroubleshootingBasic Functioning Troubleshooting the Web Configuration Interface Troubleshooting Obtaining a WAN IP Address Troubleshooting the ISP ConnectionTroubleshooting a TCP/IP Network Using a Ping Utility Troubleshooting PPPoETroubleshooting Internet Browsing Wrong physical connections Testing the LAN Path to Your GatewayWrong network configuration Testing the Path from Your PC to a Remote DeviceProblems with Date and Time Restoring the Default Configuration and PasswordUsing the Default Reset button Support Persistent problemsCE, FCC and other certification AppendixGPL Statement Firmware source codeCertificate of the Manufacturer/Importer Voluntary Control Council for Interference Vcci StatementRouting Information Protocol What is a Router?Networks and Routing Basics Basic Router ConceptsClass B Domain Name ServerInternet address classes Class aEquals Class E Class E addresses are for experimental useNetmask Subnet Addressing IP address shortage Multiple internal but only one external IP address DhcpHosting a server Network Address TranslationCable Quality MAC Addresses and Address Resolution ProtocolEthernet Cabling Technical specifications Technical specificationsWarranty valid in Europe/Turkey only